Summary

In this chapter, we covered the service lifecycle stage of service transition. We looked at the purpose, objective, and scope of the stage, as well as its value to the business.

We also considered the change management process as part of the service transition stage. We explored the purpose, objectives, scope, and basic concepts, process activities, and interfaces for change management.

The concepts covered included the following:

• Types of change request
• Change models
• Lifecycle of a normal change
• Change advisory board/emergency change advisory board
• Change proposals
• Outputs from the change management process
• Remediation planning