In this chapter, we covered the processes in the service transition lifecycle stage.
You learned about the purpose, scope, and objectives of the processes, as well as some of the key concepts associated with them. The processes covered were as follows:
You also learned about the following concepts:
These processes are all associated with the service transition lifecycle stage, but some have a “whole lifecycle” application. The key processes for the application across the whole lifecycle are as follows:
It is important to remember that all the activities and processes in service transition are working toward delivering a new or changed service into the operational environment in a controlled manner, with minimal disruption and adverse impact to the business.