Chapter 8. Tracking Tasks

Chapter at a Glance

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Many people keep one or more to-do lists going at all times, listing tasks to complete, things to buy, people to call, and so on. You might cross off tasks as you complete them, transfer unfinished tasks to other lists, create multiple lists for multiple purposes, or follow a specialized system designed by an efficiency expert. You probably write your lists on pieces of paper, even though you’ve undoubtedly experienced the pitfalls of that age-old system. Paper crumples, tears, and frequently ends up in the lint tray of the clothes dryer (even when you are sure you checked all the pockets before you put your pants in the laundry).

If you use Microsoft Office Outlook on a daily basis, you might find it far easier to use its built-in task list, called the To-Do List. You can add tasks, assign due dates, receive reminders, and mark tasks as complete when you finish them. You can even assign tasks to other people, and if those people use Outlook, you can view their progress on assigned tasks as they track progress milestones.

These basic functions are very useful, but Outlook 2007 has taken task management one step further, by linking the To-Do List to the Outlook Calendar. When you view your calendar in Day or Week view, tasks with assigned due dates appear on the days they are due. You can schedule a specific block of time to complete a task by dragging it to your calendar, and when you finish the task and mark it complete, Outlook removes it from your calendar. (Completed tasks are always available in your task list if you want to view them.)

But that’s not all: Outlook 2007 introduces the To-Do Bar, a vertical pane on the right side of the program window, in which you can display your entire task list arranged in whatever order you want (by due date, by category, by importance, and so on) along with the Date Navigator and your upcoming appointments. You can modify the Date Navigator to display more or fewer of each of these items.

In this chapter, you will look at features of the new Office 2007 Ribbon that are unique to the task window, review different ways of arranging, organizing, and locating tasks, create tasks from scratch, and remove tasks from your list by marking them as complete or deleting them. You’ll also learn how to delegate tasks and manage task assignments. If you’re running Microsoft Office OneNote, you’ll find information about linking tasks and notes in the sidebar Tracking and Updating Tasks Created in OneNote later in this chapter.

Note

See Also Do you need only a quick refresher on the topics in this chapter? See the Quick Reference section at the beginning of this book.

Warning

Important The exercises in this chapter require only practice files created in earlier chapters; none are supplied on the companion CD. For more information about practice files, see Using the Companion CD at the beginning of this book.

Note

Troubleshooting Graphics and operating system–related instructions in this book reflect the Windows Vista user interface. If your computer is running Windows XP and you experience trouble following the instructions as written, please refer to the Information for Readers Running Windows XP section at the beginning of this book.

Working in the Task Window

We refer to the window in which you create or manage a task as the task window. Like the contact, message, and calendar item windows, the task window contains its own commands, arranged on the Ribbon instead of on menus and toolbars.

Note

See Also For more information about the user interface for Outlook 2007 item windows, see Working in the Contact Window in Chapter 2.

In this exercise, you will take a tour of the task window elements that differ from the contact, message, and calendar item window elements discussed in earlier chapters. There are no practice files for this exercise.

Note

BE SURE TO start Outlook before beginning this exercise.

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    In the Navigation Pane, click the Tasks button to display the To-Do List—the default view of the Tasks module.

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    If the To-Do Bar is expanded, you can see the contents of your task list in both places. If the To-Do Bar is hidden, the number of active tasks due today appears at its bottom end.

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    On the Standard toolbar, click the New Task button.

    An untitled task window opens.

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    In the upper-left corner of the appointment window, click the Microsoft Office Button.

    Commands related to managing tasks (such as creating, saving, deleting, and printing) are available from the Office menu that appears.

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    Note

    See Also For information about the Print commands, see Printing Messages in Chapter 4. For information about the commands available in the Editor Options dialog box, see Personalizing Your Office and Outlook Settings in Chapter 12.

  4. Press the key to close the Office menu without making a selection.

    Tip

    Depending on what programs you have installed on your computer, tabs and groups other than those described here might also appear on the Ribbon. For example, if Microsoft Office OneNote is installed on your computer, a OneNote group appears on the Appointment tab.

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    Warning

    Important Depending on your screen resolution and the size of the task window that opens, you might see more or fewer buttons in each of the groups, or the buttons you see might be represented by larger or smaller icons than those shown in this book. Experiment with the size of the task window to understand the effect on the appearance of the Ribbon.

    The traditional menus and toolbars have been replaced by the following three tabs, each of which contains groups of commands organized by purpose:

    • Task

    • Insert

    • Format Text

    Note

    See Also For more information about tabs, see Working in the Contact Window in Chapter 2.

    The Task tab is active by default. Buttons representing commands related to creating tasks are organized on this tab in five groups: Actions, Show, Manage Task, Options, and Proofing. You can create and manage most tasks by using only the commands available on this tab.

  5. Click the Insert tab.

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    Buttons representing commands related to items you can insert are organized on this tab in six groups: Include, Tables, Illustrations, Links, Text, and Symbols.

  6. Click the Format Text tab.

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    Buttons representing commands related to the appearance of the content in the large task content pane are organized on this tab in six groups: Clipboard, Font, Paragraph, Styles, Zoom, and Editing.

Note

CLOSE the task window.

Displaying Different Views of Tasks

The creators of Outlook 2007 must have had a lot to do—they seem to have been somewhat obsessed with task management. You can view and manage your tasks from more places than ever before. Whereas in previous versions of Outlook, your tasks were available only from certain pages, you can now view your task list from anywhere in Outlook on the new To-Do Bar, as well as in the Tasks module, in the Calendar module, and on the Outlook Today page.

Note

See Also For information about Outlook Today, see Exploring the Advanced Toolbar in Chapter 1.

In the Tasks module, the available views of your task list include:

  • Simple List

  • Detailed List

  • Active Tasks

  • Next Seven Days

  • Overdue Tasks

  • By Category

  • Assignment

  • By Person Responsible

  • Completed Tasks

  • Task Timeline

  • Server Tasks

  • Outlook Data Files

  • To-Do List

Other than Task Timeline, all of these views are list views. In views displaying only selected tasks, the words (Filter Applied) appear on the folder banner at the top of the Tasks pane. You can reorder the tasks in any list view by clicking the heading of the field you want to sort on, and you can display the Reading Pane in any view by pointing to Reading Pane on the View menu and then clicking Right or Bottom.

You can quickly switch between views by selecting the view option you want in the Current View list in the Navigation Pane or on the Advanced toolbar. The Current View list is displayed by default in the Tasks module. You can hide or display it by pointing to Navigation Pane on the View menu, and then clicking Current View Pane.

Tip

If you prefer, you can switch views from the Ways To Organize pane. To display this pane, click Organize on the Tools menu, and then click Using Views. This pane is a holdover from previous versions of Outlook, and its usefulness has long been outpaced by other tools.

You can keep your task list close at hand by displaying it on the To-Do Bar. The To-Do Bar Task List displays tasks grouped and sorted by due date (although you can also sort it by category, start date, folder, type, or importance, or create a custom arrangement). You can scroll the list to display all your tasks, or collapse the groups you don’t want to view. To increase the space available for your task list, you can close the Date Navigator or show fewer or no appointments.

You can minimize the To-Do Bar so that it displays only your next appointment (if you choose to display appointments) and the number of open tasks due today (if you choose to display tasks). You can switch between views of the To-Do Bar by clicking the Minimize or Maximize button on its header.

Note

See Also For information about the To-Do Bar, including changing the type and amount of content displayed, see Personalizing Your Outlook Workspace in Chapter 1.

When you view your calendar in Day view or Week view, the Daily Task List at the bottom of the program window displays the tasks due each day, including the category and task type. In Day view, the start date, due date, and reminder time also appear. If you don’t see the Daily Task List under the Calendar pane in one of these views, point to Daily Task List on the View menu, and then click Normal. Like the Navigation Pane and the To-Do Bar, you can minimize the Daily Task List so that it displays only the number of active and completed tasks and provides more space for you to work. You can switch between views of the Daily Task List by clicking the Minimize or Maximize button on its header.

Creating and Updating Tasks

If you use your task list diligently, you will frequently add tasks to it. You can create one-time or recurring tasks from scratch in different ways, or add an existing Outlook item (such as a message) to the task list by flagging it for follow-up. Regardless of how or where you create a task, all tasks are available in the Tasks module and the To-Do Bar Task List.

Note

See Also Another way to add a task to your list is by accepting an assigned task. For more information, see Managing Task Assignments later in this chapter.

The only information you must include when creating a task is the subject. You can also specify the following:

  • Start date

  • Due date

  • Status (Not Started, In Progress, Completed, Waiting On Someone, or Deferred)

  • Priority (Normal, Low, or High)

You can attach files to tasks, and you can include text, tables, charts, illustrations, hyperlinks, and other content in the task window content pane by using the same commands you use in other Outlook item windows and in other 2007 Office system programs, such as Microsoft Office Word. You can also set standard Outlook item options such as recurrence, color category, reminders, and privacy.

To quickly create a new task, you can type the task subject in the Type A New Task box at the top of either the To-Do Bar Task List or the To-Do List in the Tasks module, and then press Enter. Outlook adds the new task to the list of tasks due today. From any view of the task list, you can assign the task to a category, change the due date, add a reminder, mark the task as complete, or delete the task entirely. To access these commands, right-click the task name, category, or flag, and then click the option you want.

To create a task with more detail, on the Standard toolbar, click Task in the New list (or if you’re in the Tasks module, click the New Task button) to open a task window. There you can specify the start date, due date, status, and priority of the task, set a reminder, add billing information, or assign the task to someone else.

Outlook doesn’t automatically set a reminder for tasks as it does for calendar items. To automatically set reminders for time-limited tasks, click Options on the Tools menu, click Task Options, select the Set Reminders On Tasks With Due Dates check box, and click OK. Set the default reminder time in the Tasks area of the Options dialog box, and then click OK.

In the Task Options dialog box, you can also change the color in which Outlook displays overdue and completed tasks.

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When the reminder date and time arrive, a reminder window opens on your screen. If you have completed the task, click Dismiss to reset the reminder to None. If you haven’t yet completed the task and would like to be reminded again at a later time, click the reminder time you want in the Snooze list, and then click Snooze. You can also open the task window directly from the reminder window by clicking Open Item. You can make changes of any type as though you had opened the task from the Tasks pane, and then close the task window to effect those changes.

Sometimes you might want to include information from an e-mail message, appointment, or other item on your task list, to ensure that you complete any necessary follow-up work by a certain date. In Outlook 2007, you can create a task from almost any item by dragging it to the Tasks button in the Navigation Pane.

Note

See Also For more information about creating tasks from e-mail messages, see Creating a Task or an Appointment from a Message in Chapter 4.

In this exercise, you will create and update tasks from the To-Do Bar Task List and from the Tasks pane. There are no practice files for this exercise.

Note

BE SURE TO display the Tasks pane and the To-Do Bar before beginning this exercise.

  1. On the To-Do Bar, click the Type a new task box, type SBS Dinner Reservations, and then press .

    Outlook adds the task to your task list, and it appears as a task due today in both the To-Do Bar Task List and the To-Do List.

  2. In the To-Do List, click the new task.

    The task details appear in the Reading Pane. The information available for a task varies depending on the type of task (created from scratch or converted from another Outlook item) and the detail entered in the task window.

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  3. In the To-Do Bar Task List, right-click the flag following the SBS Dinner Reservations task, and then click This Week.

    In both task lists, the task moves to the This Week group. In the Reading Pane, the due date changes to Friday of the current week.

    Note

    Troubleshooting Flagging a task for completion This Week sets the start date to the first working day of the week and the due date to the last working day of the week. If your work week is set to something other than Monday through Friday, the start and due dates will reflect that.

  4. Right-click the Category bar following the SBS Dinner Reservations task, and then in the list, click Management.

    The Category bar in both task lists, changes to yellow to indicate that the task is business management-related, and the yellow Management color category bar appears at the top of the task in the Reading Pane.

    Note

    Troubleshooting If you did not create the Management category in an earlier exercise, click any color category.

  5. Double-click the SBS Dinner Reservations task to open it in a task window.

  6. In the task content pane, type Confirm that the restaurant has a private dining room available for the Board Meeting.

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    On the Task tab, in the Show group, click the Details button.

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    Notice the type of information you can track on the Details page. This could be useful when tracking billable tasks for clients.

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    In the Actions group, click the Save & Close button.

    The task window closes.

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    On the Standard toolbar, click the New Task button.

    An untitled task window opens.

  10. In the Subject box, type SBS Send Dinner Invitations.

  11. Click the Due date arrow, and then on the calendar, click the Tuesday of the next week (not of the current week).

    On the calendar, a red outline indicates the current date, and a yellow square indicates the current due date.

    Tip

    You can’t assign a task a due date that has already passed.

  12. Select the Reminder check box.

  13. In the content pane, type Invite all Board members, including spouses. Then in the Actions group, click the Save & Close button.

    Outlook adds the task to your task list, and it appears in the Next Week group in both the To-Do Bar Task List and the To-Do List. The bell in the task header indicates that a reminder is set for the task.

  14. In the Tasks pane, double-click the SBS Dinner Reservations task.

    For the purposes of this exercise, assume that you are waiting for the banquet manager to confirm whether a private dining room is available. You want to update the task to reflect your progress, and also remind yourself to call again if you don’t hear from her by the end of the day.

  15. Click the Status arrow, and then in the list, click Waiting on someone else.

  16. In the % Complete box, type or select (by clicking the arrows) 25%.

  17. In the task content pane, on a new line, type

    Left message for banquet manager—will call back today.

  18. Select the Reminder check box. Click the first Reminder arrow, and then on the calendar, click Today.

  19. Click the second Reminder arrow, and then in the list, click 5:00 PM (or if it’s already after 5:00 P.M., click a later time).

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Note

CLOSE the task, saving your work for use in a later exercise.

Managing Task Assignments

You can assign tasks from your Outlook task list to other people within your organization (and other people can assign tasks to you). When you assign a task, Outlook sends a task request, similar to a meeting request, to the person you designated. He or she can accept or decline the task assignment by clicking the corresponding button in the Reading Pane or in the task window header. You can’t assign tasks you have created from other Outlook items; you can assign only those you create as tasks.

Tip

You can assign a task to a person using Outlook on a Microsoft Exchange Server domain other than yours or using other e-mail programs. When you assign the task, the designated person receives a message that they can respond to manually. Until you change the task status, it is Waiting For Response From Recipient, rather than Assigned.

When you assign a task, you can choose whether to keep a copy of the task on your own task list or transfer it entirely to the assignee’s task list. Either way, the task remains on your own task list until accepted, so you won’t lose track of it. (If the recipient declines the task, you can return it to your task list or reassign it.)

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Outlook indicates assigned tasks in your task list by an outstretched hand on the task icon, similar to that of a shared folder in Windows Explorer.

After you assign a task to someone else, ownership of the task transfers to that person, and you can no longer update the information in the task window. (The assignee becomes the task owner and you become the task originator.) If you keep a copy of the task on your task list, you can follow the progress as the assignee updates the task status and details, and you can communicate information about the task to the owner by sending status reports. Unless you choose otherwise, Outlook automatically sends you a status report on an assigned task when the assignee marks the task as complete.

To delegate a task to another Outlook user:

  1. Create the task you want to delegate.

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    In the task window, on the Task tab, in the Manage Task group, click the Assign Task button.

  3. In the To box that appears, type the e-mail address of the person you want to assign the task to.

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    Note that the Keep An Updated Copy Of This Task On My Task List and Send Me A Status Report When This Task Is Complete check boxes are selected by default.

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    If you want Outlook to display a reminder for the task, in the Options group, click the Follow Up button.

    You can designate when you want to be reminded by clicking an option in the list that appears.

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    In the task header, click the Send button. If a message box notifies you that the task reminder has been turned off, click OK.

    Outlook sends the task request, and notifies you when the assignee accepts or declines the task.

To reclaim a declined task:

  1. Open the Task Declined message.

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    In the message window, in the Manage Task group, click the Return to Task List button.

You can view the status of tasks you have assigned to other people by displaying your task list in Assignment view.

To update the status of tasks assigned to you by other people:

  1. Open the task window.

  2. In the % Complete list, type or select (by clicking the arrows) the percentage of the project you estimate as complete.

    Outlook changes the Status to reflect your selection. Tasks that are 0% complete are Not Started, tasks that are 1% to 99% complete are In Progress, and tasks that are 100% complete are Completed.

  3. If you want to manually change the task status, for example to Waiting on someone else or Deferred, click that option in the Status list.

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    On the Task tab, in the Actions group, click the Save & Close button.

    Outlook updates the task both in your own task list and in the task originator’s task list.

To send a status report about a task:

  1. Open the task window.

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    On the Task tab, in the Manage Task group, click the Send Status Report button.

    Outlook generates an e-mail message with the task information in the Subject field and message body.

  3. Address the message to the people you want to send the report to, and then send the message.

Removing Tasks from Your Task List

When you complete a task, you can remove it from your task list by deleting it or by marking it as complete. When you delete a task, it moves first to the Deleted Items folder, and is permanently deleted when you empty that folder. No record of it remains on your task list. If you want to retain a record of your completed tasks, mark the task as complete by clicking the flag in the To-Do Bar Task List, clicking the flag column so that a selected check box appears in the Tasks pane, or changing the % Complete setting to 100%.

After you mark an instance of a recurring task as complete, Outlook generates a new instance of the task at whatever interval you specified when creating the task.

If a task has a reminder and you’d like to keep the task on your task list but stop the reminder from appearing, you can change or remove the reminder by right-clicking the task, clicking Add Reminder, and then selecting the reminder options you want. In this exercise, you will mark a task as complete, stop a reminder from appearing, and then delete a task.

Note

USE the SBS Dinner Reservations and SBS Send Dinner Invitations tasks you created in Creating and Updating Tasks earlier in this chapter. If you did not complete that exercise you can do so at this time or use any tasks in your task list.

BE SURE TO display the Tasks pane and the To-Do Bar before beginning this exercise.

  1. In the Navigation Pane, in the Current View list, click Active Tasks.

    Outlook displays only the tasks that you haven’t yet marked as complete.

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  2. In the Tasks pane, double-click the SBS Dinner Reservations task.

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    On the Task tab, in the Manage Task group, click the Mark Complete button.

    Outlook marks the task as complete and closes the task window. Because your task list is displaying only active (incomplete) tasks, the completed task no longer appears in the list.

  4. In the Current View list, click Completed Tasks.

    The SBS Dinner Reservations task appears in the list of completed tasks.

  5. In the Current View list, click Simple List.

    The Simple List view displays all your tasks. Completed tasks are crossed out.

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  6. In the To-Do Bar Task List, right-click the SBS Send Dinner Invitations task, point to Follow Up, and then click Add Reminder.

    The Custom dialog box opens.

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  7. Click the Flag to arrow, and in the list, notice the types of follow-up you can set reminders for. Then click away from the list to close it.

  8. Clear the Reminder check box, and then click OK.

    The bell icon no longer appears next to the task name, indicating that no reminder is set for this task.

  9. In the To-Do Bar Task List, click the SBS Send Dinner Invitations task, and then press the key.

    Outlook removes the task from your task list.

Key Points

  • You can create tasks for yourself and assign tasks to other people.

  • Outlook displays tasks in the Tasks pane, in the Daily Task List in the Calendar pane, and on the To-Do Bar, which is available from any Outlook pane.

  • You can organize tasks by grouping them in additional task folders or by assigning tasks to categories.

  • When you assign tasks, Outlook sends a task request to the designated person, who can accept or decline the task. If you keep a copy of the assigned task, it is automatically updated when the person you assigned the task to updates the original.

  • You can update tasks assigned to you and send status reports to the person who assigned the task. A task can have a status of Not Started, Deferred, Waiting, Complete, or the percentage completed.

  • You can create one-time or recurring tasks. Outlook creates a new occurrence of a recurring task every time you complete the current occurrence.

  • You can set a reminder to display a message at a designated time before a task is due.

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