Contents
About the Authors
Chapter 1
A Focus on the Customer
Chapter 2
Customer Value-Add and Its Impact on Revenue
Chapter 3
Business Value-Add: Minimizing the Activities that Reduce Customer Value
Chapter 4
A Focus on Waste: Eliminating Nonvalue-Added Activities
Chapter 5
Multiplying Value
Chapter 6
Implementing a Value-Based Cost Management System—Part I: Scoping the Project
Chapter 7
Implementing a Value-Based Cost Management System—Part II: Collecting and Analyzing the Data
Chapter 8
Value Creation and Process Management
Chapter 9
Using VCMS in a Job Shop
Chapter 10
VCMS and Product/Service Development
Chapter 11
Building VCMS in to the Organization
Chapter 12
Revisiting the Basics
Notes
References
Index