xxvi Tivoli Business Systems Manager Version 2.1: End-to-End Business Impact Management
Cedric Foo works as a Technical Consulting IT Specialist for Tivoli Software at
IBM United Kingdom. Before joining the Pan EMEA TBSM Services Team two
and a half years ago, Cedric worked as an OS/390® specialist in the ITS North
Region Enterprise Assist Technical Support team for more than two years. He
has more than 22 years of IT experience, from small, specialized subsystems to
large mainframe complexes.
Peter Glasmacher is a certified Systems Management Expert professional from
Dortmund, Germany. After joining IBM in 1973, he worked in various positions
including support, development, and services covering multiple OS platforms and
networking architectures. Currently, he works as a consulting IT specialist for the
Integrated Technology Services branch of IBM Global Services, concentrating on
infrastructure and security issues. He has more than 15 years of experience in
the network and systems management areas. For the past eight years, he
concentrated on architectural work and the design of network and systems
management solutions in large customer environments. Since 1983, he has
written extensively on workstation-related issues, both external and internal. He
has authored or co-authored a number of Redbooks covering network and
systems management topics.
Stephen Nosbisch is a Senior IT Specialist from Boulder, Colorado. His current
assignment includes developing architectual design solutions for enterprise wide
automation platforms within SDC-West for both IBM internal and commercial
accounts. He has more than 15 years of experience in the network and systems
management areas. For the past two years he has focused heavily on business
systems management solutions.
Samson Yiu is a Senior IT Specialist working with the IBM Support Centre in
Australia. He holds a degree in Computer and Mathematical Sciences as well as
professional certification as an MCP+Internet, MCSE, Tivoli Enterprise™
Consultant, Citrix, and IBM Certified Systems Expert. He has worked for IBM
Australia for 10 years, primarily in software defect support, and is a senior
member of the Tivoli PACO support team. His time is spent exclusively
supporting Tivoli products. This is the fifth book to which he has contributed.