© Copyright IBM Corp. 2003. All rights reserved. xxv
Preface
This IBM® Redbook gives a broad understanding of the IBM Tivoli Business
Systems Manager architecture and internals. The in-depth discussion covers the
product’s inner workings and includes log files to illustrate the processing of its
various components.
IBM Tivoli Business Systems Manager is designed to display all aspects of the
enterprise’s IT system as they affect the users’ business systems. This book
enables easy implementation of IBM Tivoli Business Systems Manager in
distributed environments. Procedures are illustrated with examples of the
installation and configuration process to explain the deployment of IBM Tivoli
Business Systems Manager into a customer’s environment.
It also covers the implementation of IBM Tivoli Business Systems Manager in
z/OS™ with most of its major interfaces. IBM Tivoli Business Systems Manager
can monitor all major IBM subsystems in z/OS including IMS™, DB2®, CICS®,
storage, and Web solutions.
A book about concepts and implementation would not be complete without a
comprehensive discussion about using, maintaining, and troubleshooting the
system. We devote several sections to these topics.
The team that wrote this redbook
This redbook was produced by a team of specialists from around the world
working at the International Technical Support Organization, Austin Center.
Budi Darmawan is a Project Leader at the International Technical Support
Organization, Austin Center. He writes extensively and teaches IBM classes
worldwide on all areas of systems management, database systems, and
business intelligence. Before joining the ITSO in 1999, Budi worked in Integrated
Solution Services for IBM Indonesia as lead solution architect and implementer.
His current interests are in performance and availability and business systems
management.
Alessio D’Amico works as a Technical Consulting IT Specialist for the EMEA
South Region TBSM services team. He joined IBM in 1998 as a Tivoli® Software
Engineer covering various positions including level 3 customer support and
development. He moved to the TBSM services team in 2001.
xxvi Tivoli Business Systems Manager Version 2.1: End-to-End Business Impact Management
Cedric Foo works as a Technical Consulting IT Specialist for Tivoli Software at
IBM United Kingdom. Before joining the Pan EMEA TBSM Services Team two
and a half years ago, Cedric worked as an OS/390® specialist in the ITS North
Region Enterprise Assist Technical Support team for more than two years. He
has more than 22 years of IT experience, from small, specialized subsystems to
large mainframe complexes.
Peter Glasmacher is a certified Systems Management Expert professional from
Dortmund, Germany. After joining IBM in 1973, he worked in various positions
including support, development, and services covering multiple OS platforms and
networking architectures. Currently, he works as a consulting IT specialist for the
Integrated Technology Services branch of IBM Global Services, concentrating on
infrastructure and security issues. He has more than 15 years of experience in
the network and systems management areas. For the past eight years, he
concentrated on architectural work and the design of network and systems
management solutions in large customer environments. Since 1983, he has
written extensively on workstation-related issues, both external and internal. He
has authored or co-authored a number of Redbooks covering network and
systems management topics.
Stephen Nosbisch is a Senior IT Specialist from Boulder, Colorado. His current
assignment includes developing architectual design solutions for enterprise wide
automation platforms within SDC-West for both IBM internal and commercial
accounts. He has more than 15 years of experience in the network and systems
management areas. For the past two years he has focused heavily on business
systems management solutions.
Samson Yiu is a Senior IT Specialist working with the IBM Support Centre in
Australia. He holds a degree in Computer and Mathematical Sciences as well as
professional certification as an MCP+Internet, MCSE, Tivoli Enterprise™
Consultant, Citrix, and IBM Certified Systems Expert. He has worked for IBM
Australia for 10 years, primarily in software defect support, and is a senior
member of the Tivoli PACO support team. His time is spent exclusively
supporting Tivoli products. This is the fifth book to which he has contributed.
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