Contents
1 Introduction to Streamlined Process Improvement (SPI)
2 What Is Streamlined Process Improvement?
How Management Has Been Misled
Breakthrough versus Continuous Improvement
Why Improve Your Business Processes?
How to Improve Your Business Processes
Phase I: Planning for Improvement
Phase II: Analyzing the Process
Phase III: Streamlining the Process
Phase IV: Implementing the New Process
Phase V: Continuous Improvement
3 Phase I: Planning for Improvement
Activity 1: Define Critical Business Processes
Activity 2: Select Process Owners
Activity 3: Define Preliminary Boundaries
Activity 4: Form and Train the PIT
Activity 5: Box in the Process
Activity 6: Establish Measurements and Goals
Activity 7: Develop Project and Change Management Plans
Activity 8: Conduct Phase I Tollgate
4 Phase II: Analyzing the Process
Activity 1: Flowchart the Process
Activity 2: Conduct a Benchmark Study
Activity 3: Conduct a Process Walk-Through
Activity 4: Perform a Process Cost, Cycle Time, and Output Analysis
Activity 5: Prepare the Simulation Model
Activity 6: Implement Quick Fixes
Activity 7: Develop a Current Culture Model
Activity 8: Conduct Phase II Tollgate
5 Phase III: Streamlining the Process
Activity 1: Apply Streamlining Approaches
Activity 2: Conduct a Benchmarking Study
Activity 3: Prepare an Improvement, Cost, and Risk Analysis
Activity 4: Select a Preferred Process
Activity 5: Prepare a Preliminary Implementation Plan
Activity 6: Conduct Phase III Tollgate
6 Phase IV: Implementing the New Process and Phase V: Continuous Improvement
Phase IV: Implementing the New Process
Activity 1: Prepare the Final Implementation Plan
Activity 2: Install the New Process
Activity 3: Install In-Process Measurement Systems
Activity 4: Install Feedback Data Systems
Activity 5: Transfer the Project
Activity 6: Conduct Phase IV Tollgate
Phase V: Continuous Improvement
Activity 1: Maintain the Gains
Activity 2: Implement Area Activity Analysis
Activity 3: Qualify the Process
Appendix A: Typical Business Processes Where SPI Can Be Applied
Appendix B: Process Walk-Through Questionnaire
Appendix C: Some Process Simulation Tool Suppliers
Appendix E: Other Simulation Symbols
Appendix F: Typical Government Processes