APPENDIX
B
Process Walk-Through Questionnaire

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2.0 ACTIVIY NAME AND NO.


2.1 What documents tell you how to do your job? Please show them to us.


 


 


 


 


 


2.2 Please explain to us what you do and how you do it.


 


 


 


 


 

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2.3 Do you have any problem in performing these tasks?


If yes, explain.


 


 


 


 


 


 


2.4 Are all the tasks necessary?


If no, explain.


 


 


2.5 What has to change to eliminate the unnecessary ones?


 


 


 


2.6 What types of records do you keep, and are they used?


If you record data, who uses the data and how often?


 


 

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2.7 What keeps you from doing error-free work?


 


 


 


2.8 What can be done to make your tasks easier?


 


 


 


2.9 Do you have the equipment you need?


If not, what would help you do a better job?


 


 


 


 


2.10 Is your work area layout as good as it could be?


If not, how should it be changed?


 


 


 


2.11 Have you reviewed your job description?


If yes, does it really define what you do?


If no, how should it be changed?


 


 


 


2.12 What would you change in your job if you were the manager?


 


 


 

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