About the Authors

Angie Tang is currently the Head of Retail Management Section and senior lecturer at the School of Business, Singapore Polytechnic.

A highly sought-after seminar speaker locally and abroad, Angie is a key speaker at numerous retail workshops organised by various shopping centres management and retail companies. She also serves as an adjunct lecturer with the Retail Academy of Singapore, associate trainer with the Service Quality Centre as well as lead consultant-cum-trainer at the Retail Promotion Centre. Angie is also a renowned trainer and speaker in the overseas retail industry including Malaysia and China.

Angie has extensive consultancy experience especially in advising the small-and-medium-sized retailers on strategic developments and operations. She is also a consultant-assessor of various nation-wide service quality programmes such as CaseTrust.

Angie is the co-author of two retail books, entitled Retail Operations Handbook: A Practical Guide For Small Retail Businesses published in 1999 and Retail Operations: How to Run Your Own Store published in 2004. She has received several awards in recognition for her excellent teaching, academic leadership and publication. The awards include the Singapore Polytechnic’s “Excellence in Teaching Award” and the Singapore Polytechnic’s “Innovation and Creativity Award”.

Before joining the Polytechnic, Angie has many years of marketing, merchandising and operational experience in the retail industry.

Angie graduated from the National University of Singapore with a Bachelor of Business Administration in 1987. She obtained her Masters of Business Administration in Retailing and Wholesaling (with Distinction) from the University of Stirling in 2000.

Sarah Lim is currently a lecturer at the School of Business, Singapore Polytechnic.

She is an accomplished lecturer in the field of retail management. In particular, Sarah is credited for managing the Retail Laboratory and for introducing effective hands-on training pedagogy at the Retail Laboratory. She was awarded the Singapore Polytechnic’s “Innovation and Creativity Award” for her contributions to the organisation in 2002.

Sarah continues to be actively involved with the retail industry by providing training and consultancy services. She is a key trainer at various workshops and seminars for the management and staff of major retail corporations both locally and overseas. Sarah also serves as an associate trainer with the Service Quality Centre. In addition, she also acts as an assessor for the CaseTrust Award.

Sarah is the co-author of two retail books, entitled Retail Operations Handbook: A Practical Guide For Small Retail Businesses published in 1999 and Retail Operations: How to Run Your Own Store published in 2004. The books serve to help the small-and-medium-sized retailers raise their operational efficiency and productivity, and both have been well-received. The books have since been translated to a Chinese edition.

Prior to joining the Singapore Polytechnic, Sarah had extensive experience working for renown international fashion and cosmetics brands; as well as overseeing the sales, marketing, training and operations of the retail outlets in Singapore.

Sarah graduated from the National University of Singapore with a Bachelor of Arts in 1985, obtained a Diploma in Education from the Institute of Education in 1986 and went on to receive a Diploma in Management from Henley Management College, United Kingdom, in 2003.