Appendix 6

Words of Wisdom

Cash flow More businesses go bust because of poor cash flow than low profitability
Cash flow A bird in the hand is worth two in the bush
Claims You need three things for a successful claim:
(1) Good backup documentation
(2) Good backup documentation
(3) Good backup documentation
Communication Listen carefully before talking; you have two ears and one mouth
Communication Read twice, write once (for examinations)
Contract A verbal contract isn’t worth the paper it’s (not) written on
Control The wheel that squeals gets the grease
Delegation Don’t keep a dog and bark yourself
General If it looks wrong, it probably is wrong
General If it looks too good to be true, it probably is
General A wise man learns from experience, a fool doesn’t
Planning The shortest distance between two points is a straight line
The longest distance between two points is a shortcut
Planning Forewarned is forearmed
Planning It’s later than you think
Procurement If you don’t inspect it arrives wrong
If you don’t expedite it arrives late
Quality Quality is remembered long after the price is forgotten
Quality A good product goes out
A bad product comes back
Risk Nothing ventured, nothing gained
Safety It is better to be old than bold
Safety Look before you leap
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