advantages of, 496–497
awards, 497
benchmarks, 499
continual improvement, 418–419
defined, 418, 495
importance of, 496
improvement of, 418, 497–498
incremental improvements, 497–499
"No Rejects" philosophy, 420
objectives, 115
reengineering, 498–500
statistical quality control, 420
total quality management (TQM), 492, 495, 500–501