To help you prepare for class, perform the activities outlined in this section. Performing these activities will help you to significantly enhance your classroom performance.
On page 415, this chapter opens by presenting a target management skill along with a list of related objectives outlining knowledge and understanding that you should aim to acquire related to that skill. Review this target skill and the list of objectives to make sure that you’ve acquired all pertinent information within the chapter. If you do not feel that you’ve reached a particular objective(s), study related chapter coverage until you do.
Understanding the following key terms is critical to your preparing for class. Define each of these terms. Refer to the page(s) referenced after a term to check your definition or to gain further insight regarding the term.
This section comprises activities that will sharpen your understanding of management concepts. Answer essay questions as completely as possible.
18-1. Describe the relationship between quality and pro-ductivity.
18-2. Define capacity strategy and describe the five steps involved in making capacity decisions.
18-3. Compare and contrast the following operations controls: maintenance control, cost control, budgetary control, and ratio analysis.