268 ◾ Michael L. Washington
is not new. Industrial engineers have been involved in improving the healthcare system since 1913
(Salvendy, 2001).
History of Industrial Engineering
In general, people have little knowledge of industrial engineers. erefore, in order to understand
the benets they can provide to the public health system, and the tools and techniques they use,
a description of an industrial engineer is needed. e operational denition of an industrial engi-
neer or industrial and systems engineer (ISE) is (Salvendy, 2001, 5):
An ISE is one who is concerned with the design, installation, and improvement of
integrated systems of people, material, information, equipment, and energy by draw-
ing up specialized knowledge and skills in the mathematical, physical, and social sci-
ences, together with the principles and methods of engineering analysis and design to
specify, predict, and evaluate the results to be obtained from such systems.
Traditionally, industrial engineers have concentrated on improving the work environment
in areas like manufacturing, transportation, and distribution. Ergonomics, the study of ways to
improve job satisfaction, employee health and safety, and job performance, is a specic industrial
engineering concentration that involves healthcare. Since the 1970s, more industrial engineers, or
individuals using industrial engineering–related tools, have entered the healthcare arena as con-
sultants and management engineers in hospitals and other healthcare settings (Benson and Harp
1994; Butler 1995; Davies 1994; Isken and Hancock 1998; Liyange and Gale 1995; Mahachek
1992; Saunders, Leblanc, and Makens, 1989; Tomar et al., 1998; Washington 1997; Whitson
1997).
Although most industrial engineers in healthcare commonly work in acute health-care set-
tings, their skills can and have been applied in public health systems.
In 1913, Frank Gilbreth used motion-study techniques to improve surgical procedures. Lillian
Gilbreth, Frank’s wife, published articles in the 1940s on the use of industrial engineering tools
in hospitals. e growing use of industrial engineering techniques in hospitals led to the develop-
ment of the Hospital Management Systems Society (now called the Healthcare Information and
Management Systems Society) in 1961, which started at the Georgia Institute of Technology in
Atlanta, Georgia. Also in Atlanta, the Institute of Industrial Engineering created a hospital section
in 1964 that eventually led to the birth of the Society for Health Systems (Salvendy 2001). e
Georgia Institute of Technology has the largest industrial engineering department in the world
and they developed the rst academic program in health systems in 1958 (Sainfort 2004).
e National Academy of Engineering and the Institute of Medicine state that barriers exist
in using some engineering tools (e.g., statistical process controls; queuing theory; quality function
deployment; failure-mode eects analysis; mathematical modeling; discrete event computer simu-
lation; linear, nonlinear, and mix-linear programming; neural networks; optimization techniques
(e.g., tabu and scatter search); market models; and agency theory) in healthcare. As stated in the
National Academy of Engineering and the Institute of Medicine report (2005, 3):
[R]elatively few health care professionals or administrators are equipped to think ana-
lytically about health care delivery as a system or to appreciate the relevance of sys-
tems-engineering tools. Even fewer are equipped to work with engineers to apply these
tools. e widespread use of systems-engineering tools will require determined eorts