Think about the relationship between your own business and IT teams and what it would take to fix the situation if the answers to these questions are “yes.”
1:
Does the company think that Information Technology has a critical strategic role to play or is it a necessary evil, just there to keep the computers running?
2:
Do business team managers completely ignore what IT people have to do to be successful? Do they think it's just another necessary specialty, like a company nurse, that they don't need to think about?
3:
Does the IT department think the business users haven't got a clue about what they want, much less what they need?
4:
Does Information Technology like to maintain its aura of mystery; the experts who have the answers can do magic?
