Chapter 1 Introduction to Business Process Design
Chapter 2 Process Management and Process-Oriented Improvement Programs
Chapter 3 A Simulation-Based Framework for Business Processes Design Projects
Chapter 4 Basic Tools for Process Design
Chapter 5 Managing Process Flows
Chapter 6 Introduction to Queuing and Simulation
Chapter 7 Introduction to Extend
Chapter 8 Modeling and Simulating Business Processes
Chapter 9 Input and Output Data Analysis
Chapter 10 Optimizing Business Process Performance
Chapter 11 Process Benchmarking with Data Envelopment Analysis