Index
accidents on the job, having fewer, 71
acts of kindness, performing, 144–145
adaptability and flexibility, 112
Adkins, Craig, 113
advocate strategy, having an, 62
affection, compassion and, 37
Ainsworth, Mary, 56–57
Airbnb, 144
Alcala, Neil, 40–42
Alessandra, Tony, 34
anxiety in the workplace, cost of, 151–152
anxious attachment style, 57
appreciation, employees and, 69
Ash, Mary Kay, 110
attachment
and engagement in the workforce, 50–56
styles, leadership, 56–57
attachment, compassion and, 37
attachments with your customers and clients, 57–59
attention, giving people your, 53
autonomy, fostering, 53–54
avoidant attachment style, 57
Basson, Tom, 132
Beavan, Colin, 25
behaviors, common human, 36–37
benefit of the doubt, giving the, 159
biological need to bond, 44
body language, mirroring, 188–189
bonding, the biological need of, 44
bonuses, the importance of, 73
Boothman, Nicholas, 46
bottom line, gratitude and raising your, 72–76
Bowlby, John, 50
brand, connecting with a company’s, 47
breathing, 106
state of positivity and, 177
Brown, Donald, 36–37
Buddhism and business, 151–152
burnout, workplace, 153
business
and character, the importance of, 33
cards, importance of, 61
favors, asking for, 141–143
model, fitting kindness into your, 28
owners and the customer experience, 112
results and character-driven leaders, 36
tactics, unkind, 20
transactions based on kindness, 16
connection in, 45–65
referring, 84
Carnegie, Dale, 158
Carr & Associates, 146–147
Carr, John T., 145
cash bonuses, 73
Center for Compassion and Altruism Research and Education, 152
CEOs, different types of, 37
challenged, keeping people, 54
challenging work, 53
chaotic attachment style, 57
character and business, the importance of, 33
character, framework of, 36
character-driven leaders and better business results, 36
characteristics,
return on your, 35–37
soft, 20
Chouinard, Yvon, 156–157
Clifton, Donald O., 69–70
Coca-Cola, 144
colleagues, connection between, 47
communication and employees, 52
communication,
empathy and, 166–167
misleading or misinforming, 36
positive, 186–187
respectful, 23
compassion
and affection, 37
and attachment, 37
and empathy, 37
and patience, 93
compassion, 36
boss to employee, 19
connection and, 46–47
easing tension and, 159–162
making a difference with, 168–169
the importance of, 152–159
competition, co-existing with, 96
competitive advantage, the, 83–87
compliments and credit, 131–133
conflict, resolution of, 37
conflicts, resolving, 183–184
connected leaders, 56–57
connection, 45–65
connections within your network, 59–63
connectivity,
how kindness generates, 40–42
kindness and gaining, 28
constructive criticism, offering, 158
cooperation and forgiveness, 37
Corporate Culture Creator, 52–53
cost savings, flex time and, 123
counsel, seeking, 183
Covey, Dr. Stephen, 17
credit and compliments, 131–133
critic, reframing the inner, 164
critical self-talk, 163
criticism, offering constructive, 158
Crow, Lindon, 189–190
Crow, Trevor, 56
culture,
compassionate, 153
creating a connected, 52
incorporating a more flexible, 125–126
currency, kindness, 18
customer experience, business owners and the, 112
customers and clients, attachments with your, 57–59
customers,
flexibility and, 112–118
how kindness generates, 43–44
kindness and gaining, 28
loyalty and satisfaction scores from, 71
Dalai Lama, the, 151–152
de Grosbois, Teresa, 140
depression in the workplace, cost of, 151–152
DirectPay, 40–42
disconnected employees, the cost of, 51
disengaged employees, the cost of, 51
Dohrmann, Berny, 133–135
doom, the looming threat of, 95–96
doubt, giving the benefit of the, 159
early departure, allowing for, 124
email, thank-you, 83
emotional connection, 49
emotionally connecting your workforce, 53
emotionally connective workplaces, 54–55
empathy and patience, 93
empathy, 164–166
compassion and, 37
connection and, 46–47
making a difference with, 168–169
employee flexibility, 118–120
employees
and appreciation, 69
and communication, 52
and work environment specifications, 119
employees,
the cost of disconnected and dis engaged, 51
top-notch, attracting, 119
employment networks, 49–50
energy, the science of positive, 175–176
engagement
among colleagues, increasing, 71
and attachment in the workforce, 50–56
Evolutionary Business Council, 140–141
family and work, choosing between, 123–124
Fast Company, 82
favors, asking for business, 141–143
feedback, opportunities to give, 105
Ferriss, Tim, 125–126
financial success, elements of, 47
flex time, 120–125
flexibility, 109–126
FlexJobs, 121
and cooperation, 37
forgiveness,
practicing, 157–158
resolution of conflict and, 37
founders, heart-driven, 33
framework of character, 36
Frankel, Bethenny, 181
funds, finding, 96–97
Galarraga, 89–90
generosity, 127–147
Golden Rule, the, 34
good
decisions, taking credit for your, 132
listeners, 167
gratitude journal, 79–81
gratitude, 67–87
habits, creating new, 36
habitual behaviors, creating new habits based on, 36
Haidt, Jonathan, 153
handwritten notes of recognition, 73
happy, trying to make everyone, 97
healthcare field, burnout and stress in the, 153
heart-driven founders, 33
help, offering, 73
Heskett, James, 191–192
Hsieh, Tony, 154–155
human behaviors, common, 36–37
Hyatt, increased morale, flex time and, 122
individual productivity, increasing, 71
individualization, importance of, 74
infant-parent attachment, 50–51
inner critic, reframing the, 164
integrity, lack of, 36
interpersonal flexibility, 111–112
Irvine, Derek, 77
Johnson, Kay, 155–156
journal, gratitude, 79–81
Kassow, Ole, 101
Kiel, Fred, 35–36
kin, definition of, 45–46
KIND Healthy Snacks, 127–129
Kleenex, 144
knowledge, sharing your, 73
Kotter, John, 191–192
KRL International, 35–36
L.L. Bean, 144
Lawrence, Paul R., 28–29
leader, the connected, 56–57
leaders, character-driven, 36
leadership attachment styles, 56–57
leadership,
positive, 189–192
Servant, 132
LinkedIn, hiring through, 49
Lokos, Allen, 91
loving-kindness, 173
loyalty scores from customers, 71
loyalty, flex time and, 122
Lubertzky, Daniel, 127–129
Malinchak, James, 116–118
Markel, Adam, 93
marketing, generosity, 143–147
Maslow, Abraham, 29
McDonald’s, 144
meaning, providing, 81–83
mentoring, 130
Millennials, 119
mindset, incorporating a more flexible, 125–126
mingling, the importance of, 54
mirroring body language, 188–189
misinforming communication, 36
misleading communication, 36
Misner, Ivan, 34
mission, connecting with a company’s, 47
Montclair Veterinary Hospital, 138–139
morale, flex time and, 122
Mosley, Eric, 77
names, the importance of using people’s, 187
National Speakers Association, 13
Neff, Kristin, 162
negative feelings attached to patience, 103
network, connections within your, 59–63
networks,
generous, 133–136
online and employment, 49–50
New Peaks, 93
non-negotiables, planning for, 105
online networks, 49–50
paradox of positivity, the, 192–193
partnerships, the power of, 62–63
pathways, seven, 18
patience, 89–107
Peace, Natalie, 145
peaceful, feeling, 176–181
perfection, the myth of, 92–97
Peyser, Randy, 37
positive
communication, 186–187
energy, the science of, 175–176
leadership, 189–192
social connections, 52
positivity, 171–193
the paradox of, 192–193
praise,
being generous of, 73
importance of, 71
principles, universal moral, 36–37
problems, shifting blame for, 132
productivity, flex time and, 122
prospects,
connecting with your networks and, 60
kindness and gaining, 28
publicly acknowledging gratitude, 73–74
Purpose Makers, 101
quality of life, flex time and, 122
Rath, Tom, 69–70
Rayport, Jeffrey F., 30–31
reactivity, 174
recognition,
handwritten notes of, 73
importance of, 71
referrals, connecting with your networks and, 60
referring business, 84
relationships and business, 104
reputation, employees and your, 130
request, knowing your, 61
residual effects of being kind, 179
resolution of conflict, forgiveness and, 37
resolving conflicts, 183–184
respectful communication, payoffs of, 23
responsibility, 36
return on kindness (see ROK) return policy, no-questions-asked, 19
Richter,
Gary, 138–139
Lee, 139–140
right from wrong, telling, 36
Ritz-Carlton Hotels, 30–31, 113
ROK pathways, 25
Ross, Marie-Claire, 52–53, 55–56
safety records on the job, getting better, 71
sales, kindness and gaining, 28
Sanders, Tim, 59–60
Sandwich Generation, 119
satisfaction scores from customers, 71
Schulze, Horst, 113
screw-ups, learning from our, 105
secure attachment style, 57
self-care, patience and, 105–107
self-compassion, 163–164
self-control, 37
Self-focused CEOs, 37
self-talk, 106
critical, 163
senses, opening our, 79
Servant Leadership, 132
seven pathways, 18
focusing on the, 24
Shimoff, Marci, 136–137
simple, keeping it, 61
smiling, the importance of, 187–188
social
capital, 133
connections, positive, 52
media, using, 85
networking, 49–50
soft
characteristics, 20
skills, business, 17
Speth, Maria, 38
Steindl-Rast, David, 77–80
Stockdale’s Paradox, 192–193
strategy, advocate, 62
stress in the workplace, cost of, 151–152
successes, learning from our, 105
support, generous, 136–143
surprise, the element of, 144–145
Suspended Coffees, 143–144
Suster, Mark, 142
Sweeney, John M. 143
Sweetgreen, 144
tactics, unkind business, 20
telecommuting, 121
tension, showing compassion by easing, 159–162
thanks, the irony of, 76–79
thank-you email, 83
time, generosity of, 129–131
Tolle, Eckert, 63
toxic people, getting rid of, 185–189
traits, common human, 36–37
transitions, creating, 107
universal moral principles, 36–37
unkind business tactics, 20
Virtuoso CEOs, 37
Warren, Rick, 131
Welch, Liz, 156–157
Wilkins, Tony, 159–162
words, carefully choosing your, 84–85
work environment specifications, 119
workforce engagement, 51
workforce,
attachment and engagement in the, 50–56
emotionally connecting your, 53
workplace
connections, 47
patience, 91
workplaces, emotionally connected, 54–55
wrongs, undoing of, 36
Yancey, Sandra, 178–181