Notes
Introduction
1. Stephen R. Covey. “The ‘big rocks’ of Life by Dr. Stephen R. Covey.” www.appleseeds.org/big-rocks_covey.htm.
2. Colin Beavan. How to Be Alive: A Guide to the Kind of Happiness That Helps the World. New York: Dey Street Books, 2016.
1. Paul R. Lawrence. Driven to Lead: Good, Bad, and Misguided Leadership. San Francisco: Jossey Bass Wiley, 2010.
2. Ibid.
3. Jeffrey F. Rayport. “Is Kindness a Strategy?” March 22, 2012. https://hbr.org/2012/03/is-kindness-a-strategy.
4. Ibid.
5. Anthony K. Tjan, Richard J. Harrington, and Tsun-Yan Hsieh. Heart, Smarts, Guts, and Luck: What It Takes to Be an Entrepreneur and Build a Great Business. Boston: Harvard Business Review Press, 2012.
6. Tony Alessandra. “The Platinum Rule.” www.alessandra.com/abouttony/aboutpr.asp.
7. Ivan Misner (founder and chief visionary officer of BNI), in discussion with the author, n.d.
8. Fred Kiel. Return on Character: The Real Reason Leaders and Their Companies Win. Boston: Harvard Business School Press, 2015.
9. Ibid.
10. Ibid.
11. Ibid.
12. Marybeth Geronimo (executive assistant), in discussion with the author, n.d.
13. Neil Alcala (CEO and owner of DirectPay), in discussion with the author, n.d.
14. Ibid.
15. Ibid.
16. Ibid.
17. Ibid.
18. Bill Taylor. “It’s More Important to Be Kind Than Clever.” August 23, 2012. https://hbr.org/2012/08/its-more-important-to-be-kind.
Chapter 2
1. Nicholas Boothman. How to Connect in Business in 90 Seconds or Less. New York: Workman Publishing Company, 2002.
2. Keld Jensen. “Intelligence is Overrated: What you Really Need to Succeed.” Forbes. April 12, 2012.
3. eWomenNetwork. “About Us.” https://new.ewomennetwork.com/aboutus.php.
4. Kim Yancey (founder of eWomenNetwork), in a telephone interview with the author, n.d.
5. Ibid.
6. J.P. Medved. “Top 15 Recruiting Statistics for 2014.” March 5, 2015. http://blog.capterra.com/top-15-recruiting-statistics-2014/.
7. Chris R. Fraley. “A Brief Overview of Adult Attachment Theory and Research.” 2010. https://internal.psychology.illinois.edu/~rcfraley/attachment.htm.
8. Sylvia Vorhauser-Smith. “Creating Connections the Power of Employee Engagement in Southeast Asia.” August 27, 2014. www.forbes.com/sites/sylviavorhausersmith/2014/08/27/creating-connections-the-power-of-employee-engagement-in-southeast-asia/#615e0b1b5d9d.
9. Dustin Wax. “How to Create Connection in the Workplace: A Review of ‘Fired Up or Burned Out’ by Michael Lee Stallard.” www.lifehack.org/articles/featured/how-to-create-connection-in-the-workplace-a-review-of-fired-up-or-burned-out-by-michael-leestallard.html.
10. “12 Ways Positive Social Connections in the Workplace Increases Business Success.” July 8, 2014. www.mutualresponsibility.org/home/12-ways-positive-social-connections-workplace-increases-business-success.
11. Ibid.
12. Ibid.
13. Ibid.
14. Martha Lagace. “The Office of Strategy Management.” March 26, 2006. http://hbswk.hbs.edu/item/the-office-of-strategy-management.
15. Grant, Adam. “Even Smart Leaders Make These Mistakes.” June 16, 2015. www.huffingtonpost.com/adam-grant/even-smart-leaders-make-t_b_7595088.html.
16. Marie-Claire Ross. “Why Leaders Who Can Emotionally Connect Work to Employees Are the Future.” December 6, 2015. www.corporateculturecreator.com/why-leaders-who-can-emotionally-connect-work-to-employees-are-the-future/.
17. Scott Edinger. “Three Ways Leaders Make Emotional Connections.” October 2, 2012. https://hbr.org/2012/10/three-ways-leaders-make-an-emo.
18. Ibid.
19. Marie-Claire Ross. “Why Leaders Who Can Emotionally Connect Work to Employees Are the Future.” December 6, 2015. www.corporateculturecreator.com/why-leaders-who-can-emotionally-connect-work-to-employees-are-the-future/.
20. Ibid.
21. Ibid.
22. Trevor Crow. “Workplace Leadership: Emotional Connection Leads to Higher Employee Productivity.” January 14, 2014. http://hr.blr.com/HR-news/Staffing-Training/Leadership/Workplace-leadership-Emotional-connection-leads-to/.
23. Tim Sanders. “Put Your Network to Good Use.” June 9, 2009. http://timsanders.com/put-your-network-to-good-use/.
24. Kevin Donlin. 21 Quick Ways to Get More Clients. Edina, Minn.: Client Cloning Systems, 2014, p. 56.
25. Marc Allen (president and publisher of New World Library), in an interview with the author, n.d.
26. Ibid.
Chapter 3
1. “Appreciation in the Workplace Wins.” August 31, 2015. http://youearnedit.com/blog/appreciation-in-the-workplace-wins/.
2. Gallup, Inc. “The Power of Praise and Recognition.” July 8, 2004. www.gallup.com/businessjournal/12157/power-praise-recognition.aspx.
3. Tom Rath and Donald O. Clifton. How Full Is Your Bucket? Positive Strategies for Work and Life. New York: Gallup Press, 2004.
4. Ibid.
5. Teresa Amabile and Steven Kramer. “Do Happier People Work Harder?” New York Times, August 29, 2014. www.nytimes.com/2011/09/04/opinion/sunday/do-happier-people-work-harder.html?_r=0.
6. American Psychological Association. “APA Survey Finds Feeling Valued at Work Linked to Well-Being and Performance.” 2016. www.apa.org/news/press/releases/2012/03/well-being.aspx.
7. Heather Boushey and Sarah Jane Glynn. “There Are Significant Business Costs to Replacing Employees.” Center for American Progress. Washington, D.C.: November 12, 2012. www.americanprogress.org/wp-content/uploads/2012/11/CostofTurnover.pdf.
8. Mikey D. “Gratitude and Paying It Forward.” March 9, 2012. http://feelhappiness.com/gratitude-and-paying-it-forward/.
9. Jack Zenger and Joseph Folkman. “The Ideal Praise-to-Criticism Ratio.” Harvard Business Review. March 15, 2013. https://hbr.org/2013/03/the-ideal-praise-to-criticism.
10. Adele Faber, Elaine Mazlish, and Ann Coe. Siblings Without Rivalry: How to Help Your Children Live Together So You Can Live Too. New York: HarperCollins Publishers, 2000.
11. Jill Nossa. “Rising Tide Celebrates Four Decades.” Glen Cove Record Pilot. June 25, 2016. http://glencoverecordpilot.com/rising-tide-celebrates-four-decades/.
12. Ibid.
13. Ivan Misner (founder and chief visionary officer of BNI), in conversation with the author, n.d.
14. Peter Economy. “14 Powerfully Beneficial Effects of Gratitude.” February 6, 2015. www.inc.com/peter-economy/14-powerfully-beneficial-effects-of-gratitude.html.
15. David Steindl-Rast. “Want to Be Happy? Be Grateful.” (TED Talk). November 27, 2013. www.ted.com/talks/david_steindl_rast_want_to_be_happy_be_grateful?language=en.
16. Ibid.
17. Ibid.
18. Ibid.
19. Ibid.
20. Derek Bok. “Tips for Keeping a Gratitude Journal.” August 30, 2016. http://greatergood.berkeley.edu/article/item/tips_for_keeping_a_gratitude_journal.
22. Bill Taylor. “Why Kindness Is Good Business.” (video) 2014. https://hbr.org/video/3117517462001/why-kindness-is-good-business.
23. Gary Vaynerchuk. “Building a Business in the ‘Thank You Economy.” March 16, 2011. www.entrepreneur.com/article/219296.
24. Kara Ohngren Prior. “10 Ways to Say ‘Thank You.” November 21, 2012. www.entrepreneur.com/slideshow/225025.
25. Micah Solomon. “How 13, 000 Handwritten Thank-You Notes Built A Thriving Business.” May 11, 2014. www.forbes.com/sites/micahsolomon/2014/05/11/thanks/#632d141c101a.
1. Wallace Matthews. “Blown Call Costs Tigers’ Galarraga Perfect Game.” June 3, 2010. http://espn.go.com/mlb/recap?gameId=300602106.
2. Fox Sports. “Umpire Jim Joyce, Tigers’ Armando Galarraga Make up After Blown Call.” June 3, 2010. www.foxsports.com/mlb/story/Jim-Joyce-ArmandoGalarraga-make-up-after-blown-call-060310.
3. Neil Patel. “16 Things about Starting Your Business That You’re Probably Not Ready for.” May 14, 2015. www.inc.com/neil-patel/16-things-about-starting-your-business-that-you-re-probably-not-ready-for.html.
4. Allan Lokos. Patience: The Art of Peaceful Living. New York: Jeremy P. Tarcher/Penguin, 2012.
5. Ibid.
6. Ibid.
7. Adam Markel (CEO of New Peaks), in discussion with the author, n.d.
8. Allan Lokos. Patience: The Art of Peaceful Living. New York: Jeremy P. Tarcher/Penguin, 2012.
9. Ibid.
10. Ibid.
11. Neil Patel, Neil. “Top 9 Things to Know about Starting Your Own Business.” February 10, 2016. www.entrepreneur.com/article/253601.
12. Ibid.
13. Ibid.
14. Sustainable Life Media, Inc. “Channeling Optimism, Empathy, and Kindness to Business Benefit.” 2007. [video of dialogue session with Dev Patnaik, Dacher Keltner, John Marshall Roberts, and Jurriaan Kamp]. www.sustainablebrands.com/digital_learning/event-video/channeling-optimism-empathy-and-kindness-business-benefit.
15. “The Stockdale Paradox.” March 19, 2010. www.ndoherty.com/stockdale-paradox/.
16. Jeanine Prime and Elizabeth Salib. “The Best Leaders Are Humble Leaders.” May 12, 2014. https://hbr.org/2014/05/the-best-leaders-are-humble-leaders.
17. Frederic Luskin. Forgive for Good: A Proven Prescription for Health and Happiness. San Francisco: HarperCollins Publishers, 2003.
18. Ole Kassow. “Random Acts of Kindness Should Be Incorporated in Startups. It’s Good for Business!” September 24, 2013. http://purpose.dk/articles/random-acts-of-kindness-should-be-incorporated-in-startups-its-good-for-business/.
19. “Rhythmic Breathing Is Ideal for Breathing Practice for Beginners.” 2007. www.yoga-for-beginners-a-practical-guide.com/rhythmic-breathing.html.
Chapter 5
1. Addy Dugdale. “Zappos’ Best Customers Are Also the Ones Who Return the Most Orders.” July 30, 2012. www.fastcompany.com/1614648/zappos-best-customers-are-also-ones-who-return-most-orders.
2. Ibid.
3. Christian Reni. “Why Your Customer Experience Process Needs Flexibility.” May 12, 2015. https://customergauge.com/news/why-your-customer-experience-process-needs-flexibility/.
4. Christopher Elliott. “Airline Passenger Complaints Soared Last Year.” February 18, 2016. http://fortune.com/2016/02/18/airline-complaints-passengers/.
5. James Malinchak (motivational and keynote speaker), in discussion with the author, n.d.
6. Ibid.
7. Ibid.
8. Ibid.
9. “Flexible Schedules.” May 26, 2016. www.dol.gov/general/topic/workhours/flexibleschedules.
10. Brie Weiler Reynolds. “Survey: 76% Avoid the Office for Important Tasks.” August 28, 2015. www.flexjobs.com/blog/post/survey-76-avoid-the-office-important-tasks/.
11. Hannah Morgan. “3 Benefits of Workplace Flexibility: How Telecommuting, Alternative Scheduling and Other Perks Help Both Employees and Employers.” Sept. 10, 2015. http://money.usnews.com/money/blogs/outside-voices-careers/2015/10/10/3-benefits-of-workplace-flexibility.
12. Meghan M. Biro. “5 Reasons Why Workplace Flexibility Is Smart Talent Strategy.” August 18, 2013. www.forbes.com/sites/meghanbiro/2013/08/18/5-reasons-why-workplace-flexibility-is-smart-talent-strategy/#7b42a1ed5361.
13. Ibid.
14. Timothy Ferriss. The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich. New York: Crown Publications, 2007.
15. Ibid.
1. Katie Morell. “Daniel Lubetzky of KIND: The Act of Kindness That Inspired a $120M Business.” April 29, 2014. www.americanexpress.com/us/small-business/openforum/articles/daniel-lubetzky-kind-healthy-snacks/.
2. Marci Shimoff (best-selling author), in discussion with the author, n.d.
3. Merriam-Webster. “Definition of Generosity.” 2015. www.merriam-webster.com/dictionary/generosity.
4. KIND. “KIND Healthy Snacks & Granola Bars.” 2014. www.kindsnacks.com.
5. Rick Warren. The Purpose Driven Life: What on Earth Am I Here for? Grand Rapids, Mich.: Zondervan, 2013.
6. Tom Basson. “Real Leaders Don’t Take Credit.” February 18, 2013. https://tombasson.wordpress.com/2013/02/18/real-leaders-dont-take-credit/.
7. Ibid.
8. Michele McGovern. “The Power of Compliments: 2 Cases That Have Serious Business Impact.” February 26, 2013. www.customerexperienceinsight.com/the-power-of-compliments.
9. Berny Dohrmann (CEO and founder of CEO Space), in discussion with the author, n.d.
10. Ibid.
11. Ibid.
12. Ibid.
13. Marci Shimoff (best-selling author), in discussion with the author, n.d.
14. Ibid.
15. Ibid.
16. Ibid.
17. Lee Richter (CEO of Montclair Veterinary Hospital), in discussion with the author, n.d.
18. Ibid.
19. Ibid.
20. Teresa de Grosbois (best-selling author and chair of Evolutionary Business Counsel), in discussion with the author, n.d.
21. Ibid.
22. Ibid.
23. Mark Suster. “How to Ask for Help, Favors and Intros.” August 11, 2010. https://bothsidesofthetable.com/how-to-ask-for-help-favors-and-intros-74b31371cf40#.21xfilopr.
24. “Suspended Coffees: It’s about More Than the Coffee.” http://suspendedcoffees.com.
25. John Sweeney. “Kindness Makes Good Business.” December 23, 2015. http://suspendedcoffees.com/kindnessmakesgoodbusiness/.
26. William Comcowich. “Random Acts of Kindness in Business: How to Pay It Forward.” February 22, 2014. www.cyberalert.com/blog/index.php/random-acts-of-kindness-in-business-how-to-pay-it-forward.
27. Natalie Peace. “How Kindness and Generosity Made My Businesses More Profitable.” March 3, 2012. www.forbes.com/sites/nataliepeace
28. Ibid.
29. John Carr (founder of The Charitable Giving Foundation), phone interview with Jill Lublin, n.d.
30. Ibid.
31. Ibid.
Chapter 7
1. Debra Poneman (CEO of Yes to Success Seminars, Inc.), in discussion with the author, n.d.
2. “Debra Poneman’s Yes to Success, the Effortless Path to True Success and Happiness.” www.yestosuccess.com.
3. “Why the Dalai Lama Comes to Stanford” Stanford MBA Admission Blog. 2007. http://web.stanford.edu/group/mba/blog/2010/10/why_the_dalai_lama_comes_to_st.html.
4. Emma M. Seppala. “Why Compassion in Business Makes Sense.” August 6, 2013. www.huffingtonpost.com/entry/compassion-in-business-makes-sense_n_3684661?ir=Australia§ion=au_australia.
5. Ibid.
6. Emma M. Seppala, Cendri A Hutcherson, Dong T.H. Nguyen, James R. Doty, and James J. Gross. “Loving-Kindness Meditation: A Tool to Improve Healthcare Provider Compassion, Resilience, and Patient Care.” Journal of Compassionate Health Care 1, no. 1 (December 2014): doi:10.1186/s40639-014-0005-9.
7. Ray Williams, Ray. “Why We Need Kind and Compassionate Leaders.” August 28, 2012. www.psychologytoday.com/blog/wired-success/201208/why-we-need-kind-and-compassionate-leaders.
8. Kristin Tillquist. Capitalizing on Kindness: Why 21st Century Professionals Need to Be Nice. Franklin Lakes, NJ: Career Press, 2009.
9. Yvon Chouinard. Let My People Go Surfing: The Education of a Reluctant Businessman. 6th ed. New York: Penguin, 2006.
10. Liz Welch. “The Way I Work: Yvon Chouinard, Patagonia.” March 12, 2013. www.inc.com/magazine/201303/liz-welch/the-way-i-work-yvonchouinard-patagonia.html.
11. Dale Carnegie. How to Win Friends and Influence People. Rev. Ed. New York: Dale Carnegie & Associates, 1981.
12. Tony Wilkins (internet radio host), in discussion with the author, n.d.
13. Kristin Neff. “Self-Compassion: Tips for Practice.” 2016. http://self-compassion.org/tips-for-practice.
14. Kristin Neff. “Self-Compassion: Exercise 5: Changing Your Critical Self-Talk.” February 22, 2015. http://self-compassion.org/exercise-5-changing-critical-self-talk/.
15. Merriam-Webster. “Definition of Empathy.” 2015. www.merriam-webster.com/dictionary/empathy.
16. Matt Tenney. “Why You Should Train for Empathy, and How to Do It.” June 17, 2015, updated June 17, 2016. www.huffingtonpost.com/matt-tenney/why-you-should-train-for-_b_7485950.html.
17. Jason Boyers. “Why Empathy Is the Force That Moves Business Forward.” May 30, 2013. www.forbes.com/sites/ashoka/2013/05/30/why-empathy-is-the-force-that-moves-business-forward/#70a124dc8fb8.
18. “Advice for the Holidays—Mother, Zeno, and Apuleius Always Said: ‘Two Ears, One Mouth,’” November 21, 2015. https://sententiaeantiquae.com/2015/11/21/listen-twice-speak-once-and-cite-your-sources-epictetus-and-socrates-didnt-have-two-ears-one-mouth/.
19. “Mark Twain Quotations—Pause (Rightly Timed).” www.twainquotes.com/Pause.html.
20. Lindsay Holmes. “9 Things Good Listeners Do Differently.” August 14, 2014. www.huffingtonpost.com/2014/08/14/habits-of-good-listeners_n_5668590.html.
21. Keith Leon (best-selling author and founder of You Speak It Books), in discussion with the author, n.d.
Chapter 8
1. Joe Robinson. “The 7 Traits of Successful Entrepreneurs.” January 10, 2014. www.entrepreneur.com/article/230350.
2. Ilchi Lee. The Power Brain: Five Steps to Upgrading Your Brain Operating System. Gilbert, Ariz.: Best Life Media, 2016.
3. Ibid.
4. Ibid.
5. Sandra Yancey (CEO and founder of eWomenNetwork), in discussion with the author, n.d.
6. Ibid.
7. Ibid.
8. Ibid.
9. Ibid.
10. Ibid.
11. Ibid.
12. Ibid.
13. Ibid.
14. Bethenny Frankel and Eve Adamson. A Place of Yes: 10 Rules for Getting Everything You Want out of Life. New York: Simon & Schuster, 2011.
15. Darren Dahl. “The Business Benefits of Being Nice.” August 8, 2012. www.americanexpress.com/us/small-business/openforum/articles/the-business-benefits-of-being-nice/.
16. Ibid.
17. Marc Allen (publisher of New World Library), in discussion with the author, n.d.
18. Ibid.
19. Scott Edinger. “Three Ways Leaders Make Emotional Connections.” October 2, 2012. https://hbr.org/2012/10/three-ways-leaders-make-an-emo.
20. Ron Gutman. Smile the Astonishing Powers of a Simple Act. New York: Ted Conferences, 2012.
21. Nicholas Boothman. How to Connect in Business in 90 Seconds or Less. New York: Workman Publishing Company, 2002.
22. Ibid.
23. Lindon Crow (president of Productive Learning), in discussion with the author, n.d.
24. Ibid.
25. Kotter International. Does Corporate Culture Drive Financial Performance? February 10, 2011. www.forbes.com/sites/johnkotter/2011/02/10/does-corporate-culture-drive-financial-performance/#7d5f181e672d.
26. Chester Elton. “5 Random Acts of Kindness THat Are Great for Business.” December 05, 2014. www.linkedin.com/pulse/20141205160304-39785422-5-random-acts-of-kindness-that-are-great-for-business.
27. Lindon Crow (president of Productive Learning), in discussion with the author, n.d.
28. “The Stockdale Paradox.” March 19, 2010. www.ndoherty.com/stockdale-paradox/.
29. Ibid.
30. Ibid.