Alinsky, Saul D., 202, 206–207
Anundsen, Kristin, 121
Appreciations offering, 25, 124, 130–134
Archaeologists, 21, 116–118, 119
Artifacts, 5, 16, 21–22, 49, 85–86, 92, 94, 116–121, 122
hunt for, 94
Bandler, Richard, 162
Banmen, John, 237
Bear, Edward, xv
Big Bad Wolf, see Singed-Tail
Boehm, Barry, 107
Branden, Nathaniel, 183–185, 207
six pillars of self-esteem, 183–185
Busy Bee Realtors, 36, 250, 253
C++, 88
Camera, instant, 92, 102–103, 252
Carter, Jimmy, see Iran hostage crisis
Challenger example, 174–175, 194
as a failed project, 194
Change
career, 182
Christila, Sue, 8
Cialdini, Robert, 201, 207–208
Communication channels, 3, 53–54, 62, 69–72, 90–91, 127, 138, 140, 152–156, 203, 212–216, 235–238
Community, xvi–xvii, 73–76, 99, 121, 130–131, 168, 193–194, 202
Complaint energy, 8–10, 141, 154, 217–218
author of, 8
Consulting practice, xiii, 251
Cookbook approach, 96ff., 165–169, 190
Coping behaviors, 172ff.
accepting lowered self-esteem, 178, 183–186
grieving over loss, 178, 180–182
Coping habits, 139–140, 162–163, 172ff., 201
Cost considerations, 49–52, 54, 76–79, 104–105, 179
Courses in retrospective meal, 165–168
Future, 97, 98–99, 138, 150, 201
Past, 97, 98, 99, 116–146, 195
Readying, 97, 99, 103–116, 195
Covey, Stephen, 218
Cross-affinity teams, 17, 28, 29, 99, 143, 146–152, 167, 251, 252, 255
Crum, Thomas F., 224
Customer, issues with, 64, 73–76, 88–89, 165
Derby, Esther, 128
Edwards, Betty, 197
Effort data, 18, 39, 76ff., 107
analysis, 18
sample collection e-mail, 79–81
E-mail messages, 3, 53–54, 62, 79–81, 89, 150, 152, 251
Emotional energy, 32–33, 41, 69–73, 153–154, 156, 159, 172ff., 186, 216–217, 227–231, 238ff.
Engineering, defined, 37
Exercises, see Postmortem exercises; Retrospective exercises
Fable topics
ant relocates, 210
cookbook concept, 96
humiliation of wolf, 172
special tools, 190
Facilitation skills, 31, 44–47, 209–247
six valuable lessons, 211–220, 256
three fundamental rules, 212–215
Facilitator, 5, 10–12, 32–33, 44–45, 87–88, 91–92, 141, 176ff., 209–247
becoming skilled, 65, 126, 209–247
preparation for job, 32–33, 57–65, 67–94, 215
sample biographical sketch, 87–88
as traffic cop, 213
Facilitator’s procedures, 220–240
Dealing with Conflict, 220–224
Handling Resistance to Change, 224–227
Ingredients of an Interaction, 235–237
Understanding Differences in Preferences, 231–234
Failure, xvi, 141, 171–187, 191, 193, 195
coping behaviors, 172ff., 178–185, 187
Feedback, xiii–xiv, 139, 161, 235–238, 259–261
Fisher, Roger, 223
Flight of the Phoenix movie, 92, 134–136
FORTRAN, 14
Gause, Donald C., 231
Gerber, Jane, 237
Goals, 16–17, 38–41, 64, 88–89, 97ff., 166–167, 199
Gomori, Maria, 237
Grinder, John, 162
Ground rules, 19–21, 97ff., 227–231
Group size, 49
Handouts, 84–90, 93–94, 101, 116, 134, 138
Retrospective Pre-work, 88–90, 135, 138
What Is a Retrospective? How Should You Get Ready?, 85–86, 101, 116
definition of, 131
Hocker, Joyce L., 224
Humor and jokes, 21ff., 215, 246
Iran hostage crisis, 206
as failed project, 206
Jimmy Carter and, 206
Java, 88
Jones, Capers, 107
Keirsey-Bates Theory, 136–137, 234–235
Kerth’s Prime Directive, see Prime Directive
Kroeger, Otto, 235
Kübler-Ross, Elisabeth, 180–182, 208
Language
body, 238ff.
Larson, Diana, 165
Law of Wisdom Acquisition, 3
Learnings, xv
project, xiii–xiv, 98ff., 124–127, 153, 157–163, 173ff.
Legal issues, xiv
Lewis, Richard S., 175
Magic, 30–32, 98, 152–156, 217
Management, 14, 15, 19–21, 26–28, 29–30, 47–48, 50–51, 55, 69–73, 77–79, 149–152, 182, 193, 200, 204–205, 230–238
proposal for, 92, 149–152, 200
resistance of, 15
Memories of project, xiv, 73ff., 86, 98, 105–108, 116–127, 157–163, 178
Messages, 139, 140, 141, 142, 161, 201, 238–245
congruent, 142, 235ff., 238–240
Milne, A.A., xv
Myers, I.B., 137
Myers, Ware, 208
Myers-Briggs Temperament Types, 231–235
National Aeronautics and Space Administration (NASA), 174–175
Natural-affinity teams, 19, 23, 28, 111–112, 122–123, 129, 144, 146–147, 156, 159, 165, 167, 195, 196, 197
Noah, 2
residential, 49–52, 134, 144, 186
Organizational culture, 41–43, 69–73, 86ff., 130–133, 150
dysfunctional, 41–43, 178–179, 221–224
Owl, 2, 3, 37, 58, 68, 96, 172, 173, 180, 190, 210, 250
Posters, role of, 158, 160–163
conditions for project failure, 173–174
launching a revolution, 202
retrospectives vs., 168, 186–187
CEO/VP Interview, 192, 193–195
Preparing for a retrospective, 14–16, 57–65, 67–94
connecting with managers, 69–73
creating an organizational chart, 73–76
developing initial goals, 71, 97ff.
Prime Directive, 7–8, 61, 101, 180, 260
Kerth’s, defined, 7
Problem-solving preferences, 135–138, 172ff., 218–220, 231–235
Process improvement, xvi, 61–62, 98ff., 160–162, 253ff.
Project
effort data collection, 76–83, 107–108
failure, xvi, 14, 60–61, 107, 171–187
learnings, xiii, xiv, 73–83, 98ff., 157–163
success, defined, 107
Project management, 33, 73ff., 182, 199–200, 224–227
Retrospective, xiii–xiv, xv–xvi See also Courses in retrospective meal; Handouts; Off-site retrospective; On-site retrospective; Preparing for a retrospective; Retrospective exercises; Retrospective reports; Scheduling issues; Selling a Retrospective
agenda, 102
artifacts, 5, 16, 21–22, 49, 85, 86, 92, 94, 116–121, 122, 166, 185
candidates to attend, 47–49, 59–62
effort data collection and, 76–83
facilitator, xiv, 5, 10–12, 32–33, 44–45, 87–88, 91–92, 141, 209–247
flexibility of plan, 17, 165–168
goals, 16–17, 38–41, 70–72, 106, 163
group dynamics in, 17, 73ff., 105–108, 154–156, 217–218
humor in, 21ff.
learning and, xiii–xiv, 98ff., 157–163
legal issues, xiv
length, 53–55, 150, 165–168, 186–187
negative experiences, 8–10, 26, 31, 103ff., 128–130, 138–139, 145–146, 154–156
Prime Directive, 7–8, 61, 101, 180, 260
reasons for resistance, 69–73, 103–104
recreation in, 25, 26, 134–136, 144–145
reluctance to hold, 52–53, 55–56, 114–116, 201
as ritual, 4–5, 7–8, 10–11, 133
safety, 7–8, 19, 108–116, 141, 166, 227–231
scheduling, 52, 102, 150, 165–168, 186–187, 200
signals to management, 72
Retrospective exercises, xiv, 16–17, 95–169
Artifacts Contest, 16, 21, 99, 116–121, 185
Change the Paper, 99, 157–163, 185, 199
Closing the Retrospective, 99, 163–165
Create Safety, 16, 19, 99, 108–116, 185
Cross-Affinity Teams, 17, 28, 99, 143, 146–152, 199, 251
Define Success, 16, 18, 99, 105–108
Develop a Time Line, 17, 23, 26, 99, 121–127, 128, 129, 131, 138, 146, 147, 166, 185, 199, 254, 255
Emotions Seismograph, 99, 127–130
Introduction, 99, 100–103, 193, 195
Making the Magic Happen, 17, 30, 99, 152–156, 199
Offer Appreciations, 23–25, 32, 99, 124, 130–133, 167
Passive Analogy, 17, 25, 32, 92, 99, 134–138
Repair Damage Through Play, 17, 28, 32, 92, 99, 124, 144–146
Search for Artifacts, 21, 116–121, 166, 185
Session Without Managers, 26, 99, 112, 138–143, 144, 197, 230
Retrospective reports, 167, 251, 252–259
Risk-taking, 31, 151, 152, 186 See also Safety
Safety, 7–8, 19, 31, 94, 97ff., 102, 108–116, 141, 152, 166, 258–259
ground rules, 111–112, 114, 166, 227–231
Satir, Virginia, 133, 143, 206, 231, 235–236, 237, 238, 240, 247
interaction model, 235–236, 238
Sawyer, Ruth, 121
Scheduling issues, 16ff., 52, 55–56, 76ff., 102, 165–168
Seashore, Charles N., 143
Seashore, Edith Whitfield, 143
Self-esteem, 183–185, 207, 244
Selling a retrospective, xiv, 57–65
ongoing support and, 65
qualify the customer, 64
understanding the market, 59–62
Shaffer, Carolyn R., 121
Silver-bullet remedy, 179
Singed-Tail, 2, 68–69, 96, 172–173, 180, 250, 253, 256
Smalltalk, 88
Social engineering, xiv
Social proof, 201
development, 45, 127, 159, 162, 200, 201–202, 247
engineering, xiv, 2–3, 32–33, 253
engineering vs. social engineering, xiv
industry, xiii
Star Trek, character skills, 45, 242
Stewart, Jimmy, 134
Strider, Wayne, 6
Systems integrator, 79
Thuesen, Janey, 235
Time line, 17, 23, 26, 92, 99, 121–127, 138, 199, 205, 255
building activities, 121–123, 128, 129, 134, 166–167
mining for gold, 17, 26, 28, 121, 124–127, 128, 139, 146, 166, 167, 185, 261
“To Do” lists, 92, 104, 105, 165, 198–201
True Story topics
artifacts contest, 119
cookbook concept, 96
“Don’t Do”/“Do Differently” posters, 160–162
facilitator vs. manager, 46–47
four freedoms, 230
half-day retrospectives, 150
improving communication, 216–217
problem-solving preferences, 234
time line, 127
Type identification, 135–137, 231–234
Type theory, see Type identification
UNIX-based applications, 14
Ury, William, 223
Wall chart, see Time line
Weinberg, Gerald M., xii–xiv, 138, 143, 218, 231, 235, 237, 238, 240, 247
observer position, 238ff.
Wilmot, William W., 224
Winnie-the-Pooh, xv
Wisdom
acquisition law, 3
Wolf, see Singed-Tail