Index

Alinsky, Saul D., 202, 206–207

Anchoring, 162–163, 201

Ant, 36, 96, 210

Anundsen, Kristin, 121

Appreciations offering, 25, 124, 130–134

Archaeologists, 21, 116–118, 119

Artifacts, 5, 16, 21–22, 49, 85–86, 92, 94, 116–121, 122

contest, 116–121, 166, 185

hunt for, 94

Bandler, Richard, 162

Banmen, John, 237

Bates, Marilyn, 137, 234–235

Bear, Edward, xv

Beaver, 2, 58–59, 190

Bee, 36–37, 96, 210, 250

Big Bad Wolf, see Singed-Tail

Boehm, Barry, 107

Boice, Judith L., 202, 207

Branden, Nathaniel, 183–185, 207

six pillars of self-esteem, 183–185

Busy Bee Realtors, 36, 250, 253

C++, 88

Camera, instant, 92, 102–103, 252

Carter, Jimmy, see Iran hostage crisis

CASE, 87, 169

Case study, 13–33

Challenger example, 174–175, 194

as a failed project, 194

Change

career, 182

empowering, 227–231

resistance, 224–227

Checklist, 91–92

Christila, Sue, 8

Cialdini, Robert, 201, 207–208

Collier, Bonnie, 168, 169

Communication channels, 3, 53–54, 62, 69–72, 90–91, 127, 138, 140, 152–156, 203, 212–216, 235–238

Community, xvi–xvii, 73–76, 99, 121, 130–131, 168, 193–194, 202

Complaint energy, 8–10, 141, 154, 217–218

author of, 8

Conflict, 220–224, 237

Consulting practice, xiii, 251

Cookbook approach, 96ff., 165–169, 190

Coping behaviors, 172ff.

accepting lowered self-esteem, 178, 183–186

grieving over loss, 178, 180–182

saving face, 178–180

Coping habits, 139–140, 162–163, 172ff., 201

Cost considerations, 49–52, 54, 76–79, 104–105, 179

Courses in retrospective meal, 165–168

Future, 97, 98–99, 138, 150, 201

Past, 97, 98, 99, 116–146, 195

Readying, 97, 99, 103–116, 195

Covey, Stephen, 218

Cross-affinity teams, 17, 28, 29, 99, 143, 146–152, 167, 251, 252, 255

Crum, Thomas F., 224

Customer, issues with, 64, 73–76, 88–89, 165

Damage repair, 40–41

Defects tracking, 82–83

DeMarco, Tom, 168–169

Derby, Esther, 128

Edwards, Betty, 197

Effort data, 18, 39, 76ff., 107

analysis, 18

capturing, 39–40

collection, 76–83

sample collection e-mail, 79–81

E-mail messages, 3, 53–54, 62, 79–81, 89, 150, 152, 251

Emotional energy, 32–33, 41, 69–73, 153–154, 156, 159, 172ff., 186, 216–217, 227–231, 238ff.

Engineering, defined, 37

Event cards, 123–126

Exercises, see Postmortem exercises; Retrospective exercises

Fable topics

ant relocates, 210

bee condo, 36–37

cookbook concept, 96

humiliation of wolf, 172

sharing wisdom, 68, 250

special tools, 190

swamp draining, 2, 58

Facilitation skills, 31, 44–47, 209–247

improvisation, 219–220

six valuable lessons, 211–220, 256

three fundamental rules, 212–215

Facilitator, 5, 10–12, 32–33, 44–45, 87–88, 91–92, 141, 176ff., 209–247

becoming skilled, 65, 126, 209–247

characteristics of, 44–45

checklist of, 91–92

criteria for, 44–45

incongruent, 245–247

preparation for job, 32–33, 57–65, 67–94, 215

sample biographical sketch, 87–88

as traffic cop, 213

Facilitator’s procedures, 220–240

Congruent Messages, 238–240

Dealing with Conflict, 220–224

Four Freedoms, 227–231

Handling Resistance to Change, 224–227

Ingredients of an Interaction, 235–237

Understanding Differences in Preferences, 231–234

Failure, xvi, 141, 171–187, 191, 193, 195

coping behaviors, 172ff., 178–185, 187

project, 60–61, 101, 171–187

Fearey, Peter, 168, 169

Feedback, xiii–xiv, 139, 161, 235–238, 259–261

Fisher, Roger, 223

Flight of the Phoenix movie, 92, 134–136

FORTRAN, 14

Four freedoms, 155, 227–231

Gause, Donald C., 231

Gerber, Jane, 237

Goals, 16–17, 38–41, 64, 88–89, 97ff., 166–167, 199

Gomori, Maria, 237

Grinder, John, 162

Ground rules, 19–21, 97ff., 227–231

Group behavior, 217–218

Group size, 49

Handouts, 84–90, 93–94, 101, 116, 134, 138

Retrospective Pre-work, 88–90, 135, 138

What Is a Retrospective? How Should You Get Ready?, 85–86, 101, 116

Who Is Norm Kerth?, 87–88

Hero, 130–131

definition of, 131

Hocker, Joyce L., 224

Humor and jokes, 21ff., 215, 246

Insanity, 197–200, 208

defined, 198, 201

Iran hostage crisis, 206

as failed project, 206

Jimmy Carter and, 206

It game, 131–133

Java, 88

Jones, Capers, 107

Keirsey, David, 137, 234–235

Keirsey-Bates Theory, 136–137, 234–235

Kerth’s Prime Directive, see Prime Directive

Knowles, Malcolm, 120–121

Kroeger, Otto, 235

Kübler-Ross, Elisabeth, 180–182, 208

five coping stages, 180–182

Language

body, 238ff.

programming, 14, 88

Larson, Diana, 165

two-day schedule, 165–168

Law of Wisdom Acquisition, 3

Learnings, xv

project, xiii–xiv, 98ff., 124–127, 153, 157–163, 173ff.

Legal department, 90–91

Legal issues, xiv

Lewis, Richard S., 175

Loeschen, Sharon, 133–134

Magic, 30–32, 98, 152–156, 217

Management, 14, 15, 19–21, 26–28, 29–30, 47–48, 50–51, 55, 69–73, 77–79, 149–152, 182, 193, 200, 204–205, 230–238

executive interviews, 193–195

proposal for, 92, 149–152, 200

resistance of, 15

session without, 138–143, 230

McLendon, Jean, 127, 190–192

Memories of project, xiv, 73ff., 86, 98, 105–108, 116–127, 157–163, 178

Messages, 139, 140, 141, 142, 161, 201, 238–245

congruent, 142, 235ff., 238–240

incongruent, 142, 240–245

Milne, A.A., xv

Mission setting, 201–206

Myers, I.B., 137

Myers, Ware, 208

Myers-Briggs Temperament Types, 231–235

National Aeronautics and Space Administration (NASA), 174–175

Natural-affinity teams, 19, 23, 28, 111–112, 122–123, 129, 144, 146–147, 156, 159, 165, 167, 195, 196, 197

ground rules for, 111–116

Noah, 2

Off-site retrospective

local, 49–51

residential, 49–52, 134, 144, 186

On-site retrospective, 49–50

Organizational culture, 41–43, 69–73, 86ff., 130–133, 150

characteristics of, 42–43

dysfunctional, 41–43, 178–179, 221–224

functional, 41–43

health, 41ff., 127–130

Owl, 2, 3, 37, 58, 68, 96, 172, 173, 180, 190, 210, 250

Paper, 157–163

Pigs, three little, 2, 3, 172

Posters, role of, 158, 160–163

Postmortem, xvi, 5, 171–187

conditions for project failure, 173–174

example of, 174–175

launching a revolution, 202

leading, 171–187

retrospectives vs., 168, 186–187

Postmortem exercises, 189–208

Art Gallery, 156, 195–197

CEO/VP Interview, 192, 193–195

Define Insanity, 197–201, 208

Make It a Mission, 201–206

Postpartum, xvi, 5

Preparing for a retrospective, 14–16, 57–65, 67–94

collect effort data, 76–83

connecting with managers, 69–73

creating an organizational chart, 73–76

developing initial goals, 71, 97ff.

readying the team, 84–90

Prime Directive, 7–8, 61, 101, 180, 260

Kerth’s, defined, 7

Problem-solving preferences, 135–138, 172ff., 218–220, 231–235

Procedure, 220–240

Process improvement, xvi, 61–62, 98ff., 160–162, 253ff.

Programming language, 14, 88

Project

effort data collection, 76–83, 107–108

failure, xvi, 14, 60–61, 107, 171–187

learnings, xiii, xiv, 73–83, 98ff., 157–163

success, defined, 107

Project management, 33, 73ff., 182, 199–200, 224–227

Real-world reentry, 163–165

Reifer, Don, 210–211

Retrospective, xiii–xiv, xv–xvi See also Courses in retrospective meal; Handouts; Off-site retrospective; On-site retrospective; Preparing for a retrospective; Retrospective exercises; Retrospective reports; Scheduling issues; Selling a Retrospective

after, 249–261

agenda, 102

as archaeological dig, 15–16

artifacts, 5, 16, 21–22, 49, 85, 86, 92, 94, 116–121, 122, 166, 185

candidates to attend, 47–49, 59–62

case study, 13–33

day 1, 18–25, 165–168

day 2, 25–28, 166–168

day 3, 28–31

defined, 4, 6

effort data collection and, 76–83

engineering, 35–47

facilitator, xiv, 5, 10–12, 32–33, 44–45, 87–88, 91–92, 141, 209–247

flexibility of plan, 17, 165–168

goals, 16–17, 38–41, 70–72, 106, 163

group dynamics in, 17, 73ff., 105–108, 154–156, 217–218

guidelines, 20–21

humor in, 21ff.

learning and, xiii–xiv, 98ff., 157–163

legal issues, xiv

length, 53–55, 150, 165–168, 186–187

location, 49–52, 92

mapping, 11, 224–227

meal, 96ff., 165–168

names, 5–6

negative experiences, 8–10, 26, 31, 103ff., 128–130, 138–139, 145–146, 154–156

participation, 19–21

plan, 16–17, 39ff., 165–168

pre-work handout, 88–89, 93

Prime Directive, 7–8, 61, 101, 180, 260

purpose, 38–41

reasons for resistance, 69–73, 103–104

recreation in, 25, 26, 134–136, 144–145

reluctance to hold, 52–53, 55–56, 114–116, 201

of a retrospective, 259–261

as ritual, 4–5, 7–8, 10–11, 133

safety, 7–8, 19, 108–116, 141, 166, 227–231

sample, 13–33

sample handouts, 84–90

scheduling, 52, 102, 150, 165–168, 186–187, 200

selling, xiv, 57–65, 149ff.

signals to management, 72

size, 48–49, 168, 187

support, xiv, 65

when to arrive for, 93–94

Retrospective exercises, xiv, 16–17, 95–169

Artifacts Contest, 16, 21, 99, 116–121, 185

Change the Paper, 99, 157–163, 185, 199

Closing the Retrospective, 99, 163–165

Create Safety, 16, 19, 99, 108–116, 185

Cross-Affinity Teams, 17, 28, 99, 143, 146–152, 199, 251

Define Success, 16, 18, 99, 105–108

Develop a Time Line, 17, 23, 26, 99, 121–127, 128, 129, 131, 138, 146, 147, 166, 185, 199, 254, 255

Emotions Seismograph, 99, 127–130

I’m Too Busy, 99, 103, 165

Introduction, 99, 100–103, 193, 195

Making the Magic Happen, 17, 30, 99, 152–156, 199

Offer Appreciations, 23–25, 32, 99, 124, 130–133, 167

Passive Analogy, 17, 25, 32, 92, 99, 134–138

Repair Damage Through Play, 17, 28, 32, 92, 99, 124, 144–146

Search for Artifacts, 21, 116–121, 166, 185

Session Without Managers, 26, 99, 112, 138–143, 144, 197, 230

Retrospective reports, 167, 251, 252–259

collecting, 253–256

how to use, 256–258

sample, 254–255

secure location for, 258–259

Risk-taking, 31, 151, 152, 186 See also Safety

Ritual, 4–5, 7–8, 133

Safety, 7–8, 19, 31, 94, 97ff., 102, 108–116, 141, 152, 166, 258–259

ground rules, 111–112, 114, 166, 227–231

vote on, 110, 112–113, 166

Sample retrospective, 13–33

day 1, 18–25, 165–168

day 2, 25–28, 166–168

day 3, 28–32

Satir, Virginia, 133, 143, 206, 231, 235–236, 237, 238, 240, 247

interaction model, 235–236, 238

Sawyer, Ruth, 121

Scheduling issues, 16ff., 52, 55–56, 76ff., 102, 165–168

Seashore, Charles N., 143

Seashore, Edith Whitfield, 143

Self, use of, 175, 238ff.

Self-esteem, 183–185, 207, 244

Selling a retrospective, xiv, 57–65

helping the customer, 63–64

listening and, 64–65

ongoing support and, 65

qualify the customer, 64

understanding the market, 59–62

Shaffer, Carolyn R., 121

Silver-bullet remedy, 179

Singed-Tail, 2, 68–69, 96, 172–173, 180, 250, 253, 256

Skills, 32–33, 44–47

Smalltalk, 88

Social engineering, xiv

Social proof, 201

Software, xiii, 2

developers, xv, 15

development, 45, 127, 159, 162, 200, 201–202, 247

engineering, xiv, 2–3, 32–33, 253

engineering vs. social engineering, xiv

industry, xiii

project, xiii, 4, 5

Star Trek, character skills, 45, 242

Stewart, Jimmy, 134

Strider, Eileen, 6, 127

Strider, Wayne, 6

Systems integrator, 79

Team, xvi, 92, 93

Thuesen, Janey, 235

Time line, 17, 23, 26, 92, 99, 121–127, 138, 199, 205, 255

building activities, 121–123, 128, 129, 134, 166–167

mining for gold, 17, 26, 28, 121, 124–127, 128, 139, 146, 166, 167, 185, 261

“To Do” lists, 92, 104, 105, 165, 198–201

poster versions, 160–162

Tools, 87, 190

True Story topics

admitting failure, 190–192

artifacts contest, 119

car salesman, 63–64

collecting reports, 257–258

cookbook concept, 96

crisis intervention, 55–56

“Don’t Do”/“Do Differently” posters, 160–162

“Don’t Do” revisited, 199–200

executive commitment, 204–205

facilitator vs. manager, 46–47

four freedoms, 230

half-day retrospectives, 150

improving communication, 216–217

problem-solving preferences, 234

safety vote, 113, 114–115

subcontractor, 90–91

time line, 127

Type identification, 135–137, 231–234

Type theory, see Type identification

UNIX-based applications, 14

Ury, William, 223

User feedback, 161, 200

Wall chart, see Time line

Weinberg, Gerald M., xii–xiv, 138, 143, 218, 231, 235, 237, 238, 240, 247

observer position, 238ff.

Wilmot, William W., 224

Winnie-the-Pooh, xv

Wisdom

acquisition law, 3

collective, 40, 166

project, 101, 187, 256ff.

Wolf, see Singed-Tail