Acknowledgments

Many people assisted with this book in many ways. Much of this help was a family affair. My wife, Jo-Ann, lent her love, patience, support, and advice. My son, Kenny, provided ideas for format when I was at a dead end. My grandsons, Andrew and Alex, looked up some words, and my daughter, Michelle, did yeoman’s work, editing, writing content, working on style, and offering advice. Lastly, I want to acknowledge my peers, friends, and associates at DeVry University and Keller Graduate School of Management who inspire me, challenge me, and keep me on my toes.