ACKNOWLEDGMENT LETTER

An acknowledgment letter is a response that clarifies what is expected from you. An acknowledgment letter should be sent within two days of receiving the original letter, report, order, or request.

Consider these tips when writing an acknowledgment letter (Figure 4):

Include a short apology if the acknowledgement letter is delayed.

If you are responding to a complaint, be courteous and apologize for any inconvenience or problem.

Be sincere.

The letter should be addressed to a specific person if possible.

Acknowledgment letters are typically written to:

Accept a request to serve in an honorary position or a resignation.

Express appreciation for a suggestion.

Acknowledge a customer’s order or donation or payment of an overdue balance.

Acknowledge the receipt of a report or letter, the receipt of a résumé, or the return of an item for refund, exchange, or credit.

Confirm an appointment or meeting, a business agreement, or an error, revision, or correction.

Celebrate an anniversary of employment.

Figure 4 Acknowledgment Letter