INTRODUCTION

The AMA Handbook of Business Documents is a desktop job aid for all corporate communicators. This book is a collection of guidelines and samples for creating a wide variety of business documents.

In addition to being the authors of the Administrative Assistant’s and Secretary’s Handbook, and The AMA Handbook of Business Writing, we are also the founders of a corporate communications consulting business with over 25 years’ experience working for many Fortune 500 companies such as IBM, AT&T, Sony, Chevron, Hewlett-Packard, and Cox Enterprises. In our work, we’ve developed hundreds of business documents including Web sites, brochures, reports, presentations, marketing plans, policy manuals, software tutorials, and training materials, In The AMA Handbook of Business Documents we take the best of these corporate business writing guidelines and organize them in a way business writers will appreciate.

Readers can easily find information on a particular document and quickly get back to their writing project. The book includes guidelines, tips, and samples of a wide variety of business documents, including annual reports, brochures, business letters, business plans, grant proposals, mission statements, newsletters, policies, press releases, proposals, résumés, surveys, speeches, training manuals, user guides, and white papers.

We believe The AMA Handbook of Business Documents is an essential desk reference for the following business writers:

Corporate communications writers and managers

Marketing writers and managers

Human resource administrators and managers

Sales representatives and managers

Training developers and managers

Technical writers

Grant writers

Public relations writers

Administrative assistants