INDEX

acceptance
embrace parts of self for, 166–167
honesty and, 162–163
resistance and, 160–162
step for peace, 160–167, 186
transitions and change stages with, 163–166
truth-seeking and, 167
accountability buddies, 110, 113, 123, 210
Achor, Shawn, 173
acknowledgment, 108, 111–112, 114, 120–121, 153, 201, 212
Adaptive Leadership (Heifetz and Linsky), 132
adapt step in virtuous cycles, 145–149
Advantage, The (Lencioni), 80–81
Aetna, 210
alchemists, 184–185
Anderson, Gerry, 203

Baker, Wayne, 107
Barnes, Christopher M., 65
beginner’s mind, 108–109
Bertolini, Mark, 210
Bhagavad Gita, 40–41
blood circulation, 89
Blyth, Stephen, 172
boredom, 51, 58, 182, 208
Boston Globe, 172
boundaries for people, 124
attention to self needs, 116–117
continuum for, 120
emotional ownership and accountability with, 118–122
in responses, 120–122
values and fears in, 118–119
Brady, Tom, 60–62
brain-derived neurotrophic factor (BDNF), 86
breathing, 140–141
Brown, Brené, 163
Bruch, Heike, 199–200
brushing teeth practice, 78–80, 90, 127
Buddhism, 60–61, 109, 144, 149, 168–169
burnout, 4–5, 12, 23, 47, 194, 201
burst taskers, 64, 66–67, 86, 91, 197, 209

Carucci, Ron, 5
Chapters Review, 176–180
character, 150, 153, 156, 204, 212
cheerleaders, 111–112, 123, 146, 210
Chesky, Brian, 109
chronotypes, 65, 91, 209
circadian rhythms, 64–65, 91
clarity, 14, 24, 53, 110, 151, 156, 212
clean-up meditation, 144–145
cognitive labeling, 138, 212
Collins, Jim, 184–185
color coding
of calendar, 86, 91, 102, 209
of quadrants, 45, 68–71
compass, 35, 57, 182–183, 217, 220
conductance, 162
conformity, 40–41
Conley, Chip, 109
contacts management, 75
contentment
dissatisfaction and, 170
internal barometer and, 171–172
step for peace, 167–174, 186
context
leadership voice of, 150–151
process and, 62–68
contribution
purpose = contribution + passion equation, 36–42, 208
tangible and intangible elements, 36–38
contribution-passion filter, 39, 209
requests and, 53–56, 58
work products and, 56
coping mechanisms, 13, 20, 104, 139, 146
cranial sacral therapy, 84
curiosity, 7, 151–152, 156, 212

Dare to Lead (Brown), 163
David, Susan, 139
Dean, Peter, 106
decision-making, 18, 100–101, 151, 199–200
delegate, hire, or eliminate quadrant, 47–48
deliverables, 26, 37, 64, 66, 171, 205
Deloitte study, 4, 38
dharma, 40–41
dissatisfaction, 3, 127, 167, 170, 213
DTE Energy, 203–204
duty, 40–41, 98–99

Edmondson, Amy, 112, 114
Effectiveness, Discipline, Collaboration, Satisfaction tool, 221–222
elevate quadrant, 46–47
email management, 75
Emotional Agility (David), 139
emotional charge, 138–139, 212
emotional ownership (EO), 118–122, 211
emotional quotient (EQ), 119, 121
empowerment, 100–104, 199
See also leverage + empower + inspire equation
energy flow
exercise for, 67–68
for Leader A mode, 63–64
for self-care, 65–67
times of, 64–65
equanimity, 10, 14, 159, 168
Essentialism (McKeown), 22–23
Everyday Holiness (Morinis), 173–174
executive assistants (EAs), 102–103
exercise, 85–87
experts, 37, 78, 108–109, 123, 210

Federer, Roger, 61
Fernandez, Rich, 142
First 20 Minutes, The (Reynolds), 86–87
five Ps
action plan with, 214
alignment with, 168
framework for, 9
increasing effectiveness, discipline, collaboration, or satisfaction tool, 221–222
for Leader A mode, 7–10, 14, 30–32, 196–197
onboarding worksheet tool, 217–219
overwork or stress worksheet tool, 219–220
role of, 12
See also peace; people; presence; process; purpose
focus
fifteen minutes for, 128, 155
grounded visualization for, 129, 155
off-line work for, 128, 155
physical anchoring for, 129, 155
for presence, 127–129, 155, 183
single steps for, 128, 155
free-thinking time, 78–79
Furl, Brent, 82

Gallico, Paul, 105
Gates, Bill, 95
generosity, 32
golden mean, 169
Gollwitzer, Peter, 148
Grady, Anne, 133
Grant, Adam, 113
gratitude, 114, 153, 160, 173–174, 186–187
great exultation, 105
Greenleaf, Robert, 189–190
grounded visualization, 129, 155

Harvard Business Review, 198, 199, 203
Heifetz, Ronald, 132
helicopters, 111, 113, 123, 210
help, asking for, 107–108
“Help Your Team Stop Overcommitting by Empowering Them to Say No” (Kander), 199
Henderson, Cal, 73
homeostatic value, 82
home zones, 72–75, 91, 209
honesty, 34, 162–163
hub and spoke, 104–107
Huffington, Arianna, 83, 204
humility, 32, 109, 174–175, 184, 187
Hung, Betty, 4

ice-breaking, 153
if-then tool, 130, 145, 147–149, 155, 197, 211, 212
influence, 37–38
inner spectator, 11–12, 30, 168, 171
inspiration, 38–39, 57, 61, 104–107, 205
See also leverage + empower + inspire equation

Jha, Amishi, 141
Jobs, Steve, 78, 199
Just Do It Later Pitfall, 20, 26–27, 31, 116, 136, 196
Just Do It Myself Pitfall, 20, 25–26, 31, 93, 96, 104, 137, 196
Just Do It Now Pitfall, 20, 24–25, 31, 55, 59, 196
Just Do More Pitfall, 20, 22–23, 33–34, 55, 96, 196

Kabat-Zinn, Jon, 131
Kander, Diana, 199
Kaufman, Scott Barry, 38–39
Kegan, Bob, 131
Kornfield, Jack, 143–144, 169
Krulitz, Pam, 126

Lahey, Lisa Laskow, 131
Lao Tzu, 13, 78, 128
Leader A mode
assessment for, 216
benefits and rewards of, 6–7
call to action for, 204–206
control and, 162
cultural norms and processes in, 200–202
decision-making frameworks in, 199–200
energy flow for, 63–64
five Ps for, 7–10, 14, 30–32, 196–197
how to feed, 30–31
lens of, 19–20, 30–32, 168–169, 174, 179
Master Checklist Tool for, 208–215
mindset, 10, 34, 57, 94–95, 104, 165, 168, 197, 204–206
needs and, 135
onboarding worksheet tool, 217–219
operations in, 1–2
organizational time, energy, resources and, 197–202
overwork or stress worksheet tool, 219–220
peace and, 159
people and, 94–95, 122–123
perspective in, 111
presence and, 126–127
prioritization in, 198–199
process and, 60–62, 90
purpose and, 35–36, 202–204
ripple effect in, 191–192
rituals and, 83, 216
shared language of, with teams, 193–195
shift from Leader B mode, 196
team victory laps in, 201–202
as whole-person approach, 8
Leader B mode
assessment for, 216
burnout in, 4–5
career dissatisfaction in, 4
challenges of, 3
lens of, 19–20, 30–32, 164, 176
mindset, 20, 24, 134, 138
needs and, 135
negative health issues in, 5
normalization of, 195–197
operations in, 1–2
peace and, 159
people and, 94–95, 123
presence and, 126–127
process and, 60–62, 90
purpose and, 35–36
resistance and, 162
ripple effect in, 5, 190–191, 195
rise and costs of, 2–5
rituals and, 216
shared language of, with teams, 193–195
shift to Leader A mode, 196
slippery slope to, 17, 21, 29, 30
stalled careers and inability to scale in, 4
leadership development, 173, 181
transcend self in, 187
vision in, 183–184
Leadership on the Line (Heifetz and Linsky), 132
leadership voice
of character, 150
of clarity, 151
of connection, 152–153
of context, 150–151
of curiosity, 151–152
exercise, 154
for presence, 149–154, 156
Lencioni, Patrick, 80–81
Level 5 executive, 184–185
leverage + empower + inspire equation
capability and motivation in, 100–104
in home, 106
hub and spoke and, 104–107
for team strength, 95, 98–107
Who Owns What in, 98–101
Linsky, Marty, 132
look-aheads, 76, 87, 91, 102, 209

mantra, 140, 148, 150, 163, 174, 212, 214
massage, 84
Mastering Civility (Porath), 195–196
McKeown, Greg, 22–23
meaningful work, 2, 6, 27, 185–186
Menges, Jochen I., 199–200
middle way, 163, 168–169
midweek gas tank fill-up, 83–84, 90, 209
mindfulness, 131, 141–142, 219
mirrors, 111, 113, 123, 210
misalignment signal, 51–52, 58, 208
Morinis, Alan, 173–174
motivation, 38, 41, 50, 57, 104, 150, 159

network of support
accountability buddies in, 110, 113, 123, 210
asking for help, 107–108
cheerleaders in, 111–112, 123
exercise for, 112–113
experts in, 108–109
give-and-take with, 113–114
helicopters in, 111, 123
home team as, 115
mirrors in, 111, 123
safe harbors in, 112, 123
sausage makers in, 110, 123
New York Times, 86, 107
New York Times Magazine, 113
Nimsger, Kris, 139
nonjudgment, 131, 137–138

Ohanian, Alexis, 88
Oliver, Mary, 181
onboarding worksheet tool, 217–219
overwork or stress worksheet tool, 219–220

paranoia, 175–176
passion, 4, 7
contribution-passion filter, 39, 53–56, 58, 209
as fuel for action, 38–42
purpose = contribution + passion equation, 36–42, 208
peace, 9, 14
acceptance step for, 160–167, 186
checklist tool for, 213–214
contentment step for, 167–174, 186
gratitude and, 173–174
impact on Leader A and Leader B modes, 159
inner confidence and strength from, 183
leadership from generosity, humility, servant leadership, 32
overview, 156–159
transition to greater meaning and purpose, 180–186
trust step for, 174–180, 186–187
what to remember, 186–187
Peak (Conley), 109
people, 8–9, 14
boundaries for, 116–122, 124
checklist tool for, 210–211
community of support, 32
impact on Leader A and Leader B modes, 94–95
Leader A mode and, 122–123
Leader B mode and, 123
network of support, 107–115
overview, 93–94
rules-of-engagement for, 116–122, 124
summary, 122
support for growth, 183
team strength and, 95–107, 123
what to remember, 122–124
permission to thrive, 181, 214
personal agency, 11–12
personal preferences
for process, 63–65
for self-care, 65–67
pitfalls of doing, 13–14
assessment of, 28–29
Just Do It Later Pitfall, 20, 26–27, 31, 116, 136, 196
Just Do It Myself Pitfall, 20, 25–26, 31, 93, 96, 104, 137, 196
Just Do It Now Pitfall, 20, 24–25, 31, 55, 59, 196
Just Do More Pitfall, 20, 22–23, 31, 33–34, 55, 96, 196
lens of Leader A or Leader B mode, 19–20, 30–32
overview, 17–19
slippery slope to Leader B mode, 17, 21, 29, 30
what to remember, 32
poiesis, 7
Porath, Christine, 195–196
Post-it notes, 74–75, 90
power hours, 71–72, 78, 88, 90, 91, 197, 209
presence, 9, 14, 32, 38
checklist tool for, 211–212
focus for, 127–129, 155, 183
fully present leader, 154
impact on Leader A and Leader B modes, 126–127
leadership voice for, 149–154, 156
overview, 125–126
virtuous cycle creation for, 130–149, 155
what to remember, 155–156
prioritization, 146, 191, 208, 220
in Leader A mode, 198–199
prioritize quadrant, 44–45
process, 8–9, 14
checklist tool for, 209–210
context and, 62–68
development of individual, 89–91
honor rhythms and routines, 183
impact on Leader A and Leader B modes, 60–62, 90
overview, 59–60
personal preferences for, 63–65
Post-it notes and technology apps for, 74–75, 90
for recharge and restoration, 81–87
rituals in, 183, 197
time management in, 68–81
travel rituals in, 87–89, 91
upgrades for, 31–32, 80–81
what to remember, 90–91
project management, 75
psychological safety, 108, 112, 114, 122
purpose, 8–9, 14
Bhagavad Gita on, 40–41
checklist tool for, 208–209
compass in, 35, 57, 182–183, 217, 220
conclusion, 56–57
connection to, 31
as dynamic and ever-evolving, 42–43
impact on Leader A and Leader B modes, 35–36
Leader A mode and, 202–204
overview, 33–35
purpose = contribution + passion equation, 36–42, 208
requests and, 208
what to remember, 57–58
purpose quadrants, 57
delegate, hire, or eliminate quadrant, 47–48
elevate quadrant, 46–47
for everyday life, 52
for management of transitions, 51–52
prioritize quadrant, 44–45
questions for setting up, 48–50
for time and energy management, 43–50
tolerate quadrant, 45–46

Quinn, Robert E., 203

Ramarajan, Lakshmi, 177
rapport building, 153, 212
recharge and restoration processes
during air flights, 88
benefits of, 81–83
midweek gas tank fill-up, 83–84, 90
passive forms of, 84
sleep as, 83–84
sports as, 85–87
stretching exercises for, 85
regulate step in virtuous cycles
defuse emotional charge, 138–139
sacred pause and, 139–145
reiki, 84
requests, 113
contribution-passion filter and, 53–56, 58
purpose and, 208
response to, 116–117, 124, 211
resistance, 160–162, 166
Reynolds, Gretchen, 86–87
right speech and right action, 149
ripple effect, 5, 190–192, 196, 205, 214
Rising to Power (Carucci), 5
rituals, 60–61
Leader A mode and, 83, 216
Leader B mode and, 216
process and, 183, 197
travel, 87–89, 91
Robles, Joe, 203
Rock, David, 134, 138
Rooke, David, 184–185
rowing, 105–106
rules-of-engagement, 116–122, 124

sacred pause, 139–145
safe harbors, 112, 113, 116, 123, 133, 146, 210
sausage makers, 110, 113, 123, 133, 210
SCARF model, 134–136
Schulz, Hans, 198–199
Search Inside Yourself (Tan), 139
self-awareness, 11, 14, 131, 171, 176–177, 191–192, 211
self-care, 11–12, 65–67, 70, 82, 116, 182, 204–205
self-compassion, 137–138, 165, 172, 174, 211, 219
servant leadership, 32, 159, 183, 187, 189, 206
Shunryu Suzuki, 109
Shuster, Loren, 129
sitting meditation, 142
sleep, 83–84
Sleep Revolution, The (Huffington), 83
smartphones, 62, 73, 90
Socolow, Michael, 105
spectator-awareness, 158
debrief for, 133
identify triggers for, 133–134
muscle for, 132
nonjudgment for, 131, 137–138
SCARF model for, 134–136
self-compassion for, 137–138
subject-object capability, 131
voice track for, 136–137
way to step out of action, 132
sports, 85–87
storytelling, 152
subject-object capability, 131
succession planning, 97–98
sweet-spot activities, 44, 68, 69
swing, 105
swing thought, 140, 212

Tan, Chade-Meng, 139
Taoism, 10
teams
home team, 115
shared language with Leader A and B modes, 193–195
team victory, 201–202
team strength, 123
examination of, 95–96
leverage + empower + inspire equation for, 95, 98–107
succession planning and, 97–98
technology apps, 74–75
Thakor, Anjan V., 203
thought leadership and strategy, 37, 78
Thrive (Huffington), 204
time and energy management
brushing teeth practice in, 78–80, 90, 127
color coding quadrants for, 45, 68–71, 91, 209
free-thinking time in, 78–79
home zones and time zones in, 72–75
look-aheads in, 76
power hours in, 71–72
in process, 68–81
purpose quadrants for, 43–50
white space in, 76–78, 83
Time magazine, 165
time zones, 72–75
tolerate quadrant, 45–46
Torbert, William, 184–185
Toyoda, Eiji, 181
transcend self, 182–187
transitions and change stages, 163–166
travel
blood circulation during, 89
networking time, 87–88
productive on flight out, restore and relax on flight in, 88
rituals, 87–89, 91
white space during, 89
trust
Chapters Review for, 176–180
step for peace, 174–180, 186–187
update as leader, 175–176
T-shaped management, 100

ultimate paradox, 182–186

virtuous cycles
adapt step, 145–149
if-then tool for, 147–149
new choices for, 145–146
regulate step, 138–145
spectator-awareness step, 131–138
steps for, 130–149, 155
visibility, 38, 101, 125
vision, 1, 183–184, 204–206, 212, 215
Vista Equity Partners, 4
voice track, 136–137
volatility, uncertainty, complexity, and ambiguity (VUCA), 7
Vynamic, 200

walking meditation, 142–144
Weil, Andrew, 141
Weiner, Jeff, 11–12, 96–97
white space, 142, 163, 197, 209
in time and energy management, 76–78, 83
during travel, 89
Who Owns What, 98–101
“Wild Geese” (Oliver), 181
Wilkins, Muriel Maignan, 11
Williams, Serena, 61–62, 165
Winfrey, Oprah, 12
work products, 56, 58, 171
write experiences, 132–133, 173
Wu-wei, 10, 184

Yee, Rodney, 85
Your Brain at Work (Rock), 134

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INDEX

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Index