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Library of Congress Cataloging-in-Publication Data

eISBN : 978-0-470-48669-6

1. Organizational effectiveness. 2. Feedback (Psychology) I. Lucia, Anntoinette
D., 1951- II. Lepsinger, Richard, 1948- Art and science of 3600 feedback. III.
Title.
HD58.9.L47 2009
658.4’03--dc22
2008041897