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Dedication
by Anntoinette D. Lucia, Richard LepsingerGriffith
The Art and Science of 360-Degree Feedback, Second Edition
Title Page
Copyright Page
Dedication
Table of Exhibits
Preface
Acknowledgements
About the Authors
Part One - Preparing to Use 360-Degree Feedback
Chapter One - The ABCs of 360-Degree Feedback
Why This Book?
How 360-Degree Savvy Are You?
What Is 360-Degree Feedback?
Where Is 360-Degree Feedback Being Used?
How Is 360-Degree Feedback Being Used?
Key Decisions About Using 360-Degree Feedback
Concluding Remarks
Chapter Two - The Uses of 360-Degree Feedback
Creating Differentiation at Lehman Brothers
Sustaining Growth at Arsenal Capital Partners
Integrating Organizational Cultures at FGIC
Building a Performance Culture at Standard & Poor’s
Building Organizational Bench Strength at Erie Insurance
Increasing Individual and Team Productivity at New York Life
Lessons Learned
Concluding Remarks
Chapter Three - The Most Important Decision You Will Make
Questionnaires
Interviews
Choosing the Method That Will Work Best for You
Selecting a Questionnaire
The Initial Search
The Decision to Make or Buy
Concluding Remarks
Chapter Four - Using Interviews to Augment 360-Degree Feedback
Advantages and Disadvantages of the Interview Method
Conducting an Effective Interview
Preparing the Report
Presenting the Feedback
Concluding Remarks
Chapter Five - Creating Champions
Are You Ready?
Objections to Using 360-Degree Feedback
Degrees of Support
Do Your Homework
Causes of Lack of Commitment
Developing a Plan of Approach
Concluding Remarks
Part Two - Implementing a 360-Degree Feedback System
Chapter Six - Gathering the Feedback
Planning
Introducing the Feedback Process
Selecting Raters
Distributing Questionnaires
Processing the Questionnaires
Concluding Remarks
Chapter Seven - Holding Up the Mirror
Ensuring That People Get the Most Out of the 360-Degree Feedback Experience
Methods for Delivering the Feedback
Making Sure Your Chosen Feedback Delivery Method Is Effective
The Group Work Session
Approach I—Creating Awareness
Approach II—Creating Awareness and Skill Development
Choosing Facilitators and Coaches
Concluding Remarks
Chapter Eight - Creating Lasting Change
Consolidating the Feedback
Preliminary Identification of Development Targets
The Sharing and Clarifying Meeting
Creating a Development Plan
Use of a Development Plan
Links to Formal Human Resource Management Systems
Concluding Remarks
Chapter Nine - Enhancing Performance Management Systems
Benefits of Using 360-Degree Feedback in Human Resource Decision Making
Development and Training Systems
Performance Management Systems
Appraisal
Compensation
What Is Required to Make It Work?
In Conclusion
Resource A: Examples of 360-Degree Feedback
Resource B: Checklist for Selecting a Questionnaire
Resource C: Sample Worksheets for Feedback Analysis and Interpretation
Notes
Index
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Preface
For my father, who believed all things were possible—R.L.
To Al, Ben, and Jesse, with love—A.D.L.
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