Rick has extensive experience in formulating and implementing strategic plans, managing change, and talent management. He has addressed executive conferences and made presentations to leadership teams on the topics of leader effectiveness, strategy execution, managing change, performance management, 360-degree feedback and its uses, and developing and using competency models to enhance organizational performance.

Rick has co-authored three books on leadership, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices (co-authored with Dr. Gary Yukl), published by Jossey-Bass /Pfeiffer; The Art and Science of 360-Degree Feedback (co-authored with Toni Lucia), published by Jossey-Bass/Pfeiffer; and The Art and Science of Competency Model, (co-authored with Toni Lucia), published by Jossey-Bass/Pfeiffer.

He is also the author of several book chapters, including “Performance Management and Decision Making” in The Handbook of Multisource Feedback; “The Art and Science of Competency Modeling” in What Smart Trainers Know; and “Using 360-Degree Feedback in a Talent Management System” in The Talent Management Handbook: Creating Organizational Excellence by Identifying, Developing, and Promoting Your Best People, as well as numerous articles on leadership and organizational effectiveness. His most recent article, “Why Integrating the Leading and Managing Roles Is Essential for Organizational Effectiveness,” appeared in Organizational Dynamics and is one of their most frequently downloaded articles.

Anntoinette D. (Toni) Lucia is president of West End Consulting, Inc. Toni’s consulting work has included facilitating strategic organizational change, team building for senior management teams, ensuring the successful integration of teams following mergers, designing, conducting, and evaluating executive and management development programs, one-on-one executive coaching, using feedback systems to help individual executives improve their effectiveness, and linking human resource plans to strategic plans.

Toni has most recently served as a consultant for Colgate Palmolive, HSBC North America (formerly Household International), Gartner, GE Commercial Finance, JP Morgan Chase, Lehman Brothers, McGraw-Hill, MetLife, New York Life, the NYSE Euronext, UBS, and Warburg Pincus. She worked as a consultant for GE’s Work-Out! and Change Acceleration Process. Toni designed a program for the Center for Creative Leadership that focuses on career and professional development planning for high-potential managers. She has co-authored two validated 360 feedback instruments and has also made several presentations on leadership to a wide variety of audiences, including the World Business Forum in New York City.

Toni is the co-author of two books, The Art and Science of 360-Degree Feedback and The Art and Science of Competency Models , both published by Jossey-Bass/Pfeiffer and both translated into Japanese. She has also contributed to numerous publications, including The Practice of Management Development, The Impact of Leadership, Training magazine, Training and Development magazine, The Handbook of Multisource Feedback, What Smart Trainers Know, and The Talent Management Handbook: Creating Organizational Excellence by Identifying, Developing, and Promoting Your Best People.

Toni has contributed significantly to the training and consulting industry. Association members elected her to two terms on the board of directors of the Instructional Systems Association, the premier association of learning and performance improvement consulting firms. She was recently presented with a prestigious award for contributions that have advanced the association’s vision and strategic direction.