In our role as consultants, we have done in-depth research in the field of 360-degree feedback for over twenty years. During that time, we developed several questionnaires that measure leadership competencies and influencing skills; we designed customized 360-degree instruments for a broad spectrum of clients and managed and administered 360-degree feedback processes for such organizations as Coca-Cola, Bayer, New York Life, and GE Capital. Our work has taught us a great deal about helping people achieve individual and organizational growth through the effective use of 360-degree feedback. This book is our way of sharing what we have learned, so you can make the best decisions about your own use of this important tool.