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by Patrick Li
JIRA 7 Administration Cookbook - Second Edition
JIRA 7 Administration Cookbook - Second Edition
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Why subscribe?
Free access for Packt account holders
Preface
What this book covers
What you need for this book
Who this book is for
Sections
Getting ready
How to do it…
How it works…
There's more…
See also
Conventions
Reader feedback
Customer support
Downloading the example code
Errata
Piracy
Questions
1. JIRA Server Administration
Introduction
Installing JIRA for production use
Getting ready
How to do it...
There's more...
Upgrading JIRA with an installer
Getting ready
How to do it...
See also
Upgrading JIRA manually
Getting ready
How to do it...
How it works...
Migrating JIRA to another environment
Getting ready
How to do it...
Setting up the context path for JIRA
How to do it...
Setting up SSL
Getting ready
How to do it...
How it works...
There's more...
See also
Installing SSL certificates from other applications
Getting ready
How to do it...
How it works...
Resetting the JIRA administrator password
Getting ready
How to do it...
How it works...
Importing data from CSV
Getting ready
How to do it...
There's more...
2. Customizing JIRA for Your Projects
Introduction
Setting up different issue types for projects
How to do it...
Making a field required
How to do it...
How it works...
There's more...
See also
Making the assignee field required
Getting ready
How to do it...
Hiding a field from view
How to do it...
There's more...
Choosing a different field renderer
How to do it...
There's more...
Creating a new field configuration
How to do it...
Setting up customized screens for your project
How to do it...
How it works...
Removing a select list's none option
Getting ready
How to do it...
How it works...
Adding help tips to custom fields
How to do it...
How it works...
There's more...
See also
Using JavaScript with custom fields
Getting ready
How to do it...
How it works...
Creating your own custom field types
Getting ready
How to do it...
How it works...
Customizing project agile boards
How to do it...
How it works...
There's more...
3. JIRA Workflows
Introduction
Setting up different workflows for your project
How to do it...
Capturing additional information during workflow transitions
Getting ready
How to do it...
Using common transitions
How to do it...
See also
Using global transitions
Getting ready
How to do it...
See also
Restricting the availability of workflow transitions
Getting ready
How to do it...
There's more...
Validating user input in workflow transitions
Getting ready
How to do it...
How it works...
See also
Performing additional processing after a transition is executed
Getting ready
How to do it...
How it works...
Rearranging the workflow transition bar
How to do it...
How it works...
There's more...
Restricting the resolution values in a transition
How to do it...
There's more...
Preventing issue updates in selected statuses
How to do it...
Making a field required during workflow transition
Getting ready
How to do it...
Creating custom workflow transition logic
Getting ready
How to do it...
How it works...
There's more...
4. User Management
Introduction
Creating and importing multiple users
Getting ready
How to do it...
How it works...
Enabling public user signup
How to do it...
How it works...
There's more...
Managing groups and group memberships
How to do it...
There's more...
Managing project roles
How to do it...
Managing default project role memberships
How to do it...
How it works...
Deactivating a user
How to do it...
Integrating and importing users from LDAP
Getting ready
How to do it...
How it works...
See also
Integrating with LDAP for authentication only
Getting ready
How to do it...
How it works...
Integrating with Atlassian Crowd
Getting ready
How to do it...
See also
Setting up a single sign-on with Crowd
Getting ready
How to do it...
Setting up a Windows domain single sign-on
Getting ready
How to do it...
5. JIRA Security
Introduction
Granting access to JIRA
How to do it...
How it works...
There's more...
Granting JIRA System Administrator access
How to do it...
How it works...
Controlling access to a project
Getting ready
How to do it...
How it works...
Controlling access to JIRA issue operations
Getting ready
How to do it...
There's more...
Allowing users to control permissions
How to do it...
How it works...
Restricting access to projects based on reporter permissions
Getting ready
How to do it...
How it works...
There's more...
Setting up password policies
How to do it...
How it works...
There's more...
Capturing electronic signatures for changes
Getting ready
How to do it...
How it works...
Changing the duration of the remember me cookies
Getting ready
How to do it...
How it works...
See also
Changing the default session timeout
Getting ready
How to do it...
How it works...
6. E-mails and Notifications
Introduction
Setting up an outgoing mail server
How to do it...
Sending e-mails to users from JIRA
Getting ready
How to do it...
Sending notifications for issue updates
Getting ready
How to do it...
How it works...
Sending notifications with custom templates
How to do it...
How it works...
Disabling outgoing notifications
How to do it...
Creating mail handlers to process incoming e-mails
Getting ready
How to do it...
How it works...
There is more...
Setting up a project-specific from e-mail address
How to do it...
7. Integrations with JIRA
Introduction
Integrating JIRA with Confluence
Getting ready
How to do it...
How it works...
Integrating JIRA with other JIRA instances
How to do it...
How it works...
Integrating JIRA with Bamboo for build management
Getting ready
How to do it...
How it works...
There's more...
Integrating JIRA with Bitbucket Server (Stash)
Getting ready
How to do it...
How it works...
Integrating JIRA with Bitbucket Cloud and GitHub
Getting ready
How to do it...
How it works...
There's more...
Integrating JIRA with HipChat
Getting ready
How to do it...
There's more...
Integrating JIRA with Google Drive
Getting ready
How to do it...
How it works...
There's more...
Using JIRA Webhooks
How to do it...
How it works...
There's more...
Using JIRA REST API
How to do it...
How it works...
There's more...
8. JIRA Troubleshooting
Introduction
Troubleshooting notifications
How to do it...
How it works...
There's more...
Troubleshooting permissions
How to do it...
How it works...
Troubleshooting field configurations
How to do it...
How it works...
Running JIRA in safe mode
Getting ready
How to do it...
How it works...
There's more...
Importing data from other issue trackers
How to do it...
How it works...
There's more...
Automating tasks in JIRA
Getting ready
How to do it...
How it works...
Running scripts in JIRA
Getting ready
How to do it...
How it works...
Switching user sessions in JIRA
Getting ready
How to do it...
How it works...
There's more...
Working with JIRA from the command line
Getting ready
How to do it...
How it works...
Viewing JIRA logs online
Getting ready
How to do it...
How it works...
Querying the JIRA database online
Getting ready
How to do it...
How it works...
Managing shared filters and dashboards
How to do it...
There's more...
9. JIRA Service Desk
Introduction
Customizing the look and feel of your support portal
How to do it...
How it works...
Capturing the right information for service requests from your customers
How to do it...
How it works...
Setting up a knowledge base for your customers
How to do it...
How it works...
Collaborating with your internal teams on service requests
How to do it...
How it works...
Tracking and evaluating performance with SLA
How to do it...
How it works...
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Prev
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Cover
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Next Chapter
JIRA 7 Administration Cookbook - Second Edition
Table of Contents
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Why subscribe?
Free access for Packt account holders
Preface
What this book covers
What you need for this book
Who this book is for
Sections
Getting ready
How to do it…
How it works…
There's more…
See also
Conventions
Reader feedback
Customer support
Downloading the example code
Errata
Piracy
Questions
1. JIRA Server Administration
Introduction
Installing JIRA for production use
Getting ready
How to do it...
There's more...
Upgrading JIRA with an installer
Getting ready
How to do it...
See also
Upgrading JIRA manually
Getting ready
How to do it...
How it works...
Migrating JIRA to another environment
Getting ready
How to do it...
Setting up the context path for JIRA
How to do it...
Setting up SSL
Getting ready
How to do it...
How it works...
There's more...
See also
Installing SSL certificates from other applications
Getting ready
How to do it...
How it works...
Resetting the JIRA administrator password
Getting ready
How to do it...
How it works...
Importing data from CSV
Getting ready
How to do it...
There's more...
2. Customizing JIRA for Your Projects
Introduction
Setting up different issue types for projects
How to do it...
Making a field required
How to do it...
How it works...
There's more...
See also
Making the assignee field required
Getting ready
How to do it...
Hiding a field from view
How to do it...
There's more...
Choosing a different field renderer
How to do it...
There's more...
Creating a new field configuration
How to do it...
Setting up customized screens for your project
How to do it...
How it works...
Removing a select list's none option
Getting ready
How to do it...
How it works...
Adding help tips to custom fields
How to do it...
How it works...
There's more...
See also
Using JavaScript with custom fields
Getting ready
How to do it...
How it works...
Creating your own custom field types
Getting ready
How to do it...
How it works...
Customizing project agile boards
How to do it...
How it works...
There's more...
3. JIRA Workflows
Introduction
Setting up different workflows for your project
How to do it...
Capturing additional information during workflow transitions
Getting ready
How to do it...
Using common transitions
How to do it...
See also
Using global transitions
Getting ready
How to do it...
See also
Restricting the availability of workflow transitions
Getting ready
How to do it...
There's more...
Validating user input in workflow transitions
Getting ready
How to do it...
How it works...
See also
Performing additional processing after a transition is executed
Getting ready
How to do it...
How it works...
Rearranging the workflow transition bar
How to do it...
How it works...
There's more...
Restricting the resolution values in a transition
How to do it...
There's more...
Preventing issue updates in selected statuses
How to do it...
Making a field required during workflow transition
Getting ready
How to do it...
Creating custom workflow transition logic
Getting ready
How to do it...
How it works...
There's more...
4. User Management
Introduction
Creating and importing multiple users
Getting ready
How to do it...
How it works...
Enabling public user signup
How to do it...
How it works...
There's more...
Managing groups and group memberships
How to do it...
There's more...
Managing project roles
How to do it...
Managing default project role memberships
How to do it...
How it works...
Deactivating a user
How to do it...
Integrating and importing users from LDAP
Getting ready
How to do it...
How it works...
See also
Integrating with LDAP for authentication only
Getting ready
How to do it...
How it works...
Integrating with Atlassian Crowd
Getting ready
How to do it...
See also
Setting up a single sign-on with Crowd
Getting ready
How to do it...
Setting up a Windows domain single sign-on
Getting ready
How to do it...
5. JIRA Security
Introduction
Granting access to JIRA
How to do it...
How it works...
There's more...
Granting JIRA System Administrator access
How to do it...
How it works...
Controlling access to a project
Getting ready
How to do it...
How it works...
Controlling access to JIRA issue operations
Getting ready
How to do it...
There's more...
Allowing users to control permissions
How to do it...
How it works...
Restricting access to projects based on reporter permissions
Getting ready
How to do it...
How it works...
There's more...
Setting up password policies
How to do it...
How it works...
There's more...
Capturing electronic signatures for changes
Getting ready
How to do it...
How it works...
Changing the duration of the remember me cookies
Getting ready
How to do it...
How it works...
See also
Changing the default session timeout
Getting ready
How to do it...
How it works...
6. E-mails and Notifications
Introduction
Setting up an outgoing mail server
How to do it...
Sending e-mails to users from JIRA
Getting ready
How to do it...
Sending notifications for issue updates
Getting ready
How to do it...
How it works...
Sending notifications with custom templates
How to do it...
How it works...
Disabling outgoing notifications
How to do it...
Creating mail handlers to process incoming e-mails
Getting ready
How to do it...
How it works...
There is more...
Setting up a project-specific from e-mail address
How to do it...
7. Integrations with JIRA
Introduction
Integrating JIRA with Confluence
Getting ready
How to do it...
How it works...
Integrating JIRA with other JIRA instances
How to do it...
How it works...
Integrating JIRA with Bamboo for build management
Getting ready
How to do it...
How it works...
There's more...
Integrating JIRA with Bitbucket Server (Stash)
Getting ready
How to do it...
How it works...
Integrating JIRA with Bitbucket Cloud and GitHub
Getting ready
How to do it...
How it works...
There's more...
Integrating JIRA with HipChat
Getting ready
How to do it...
There's more...
Integrating JIRA with Google Drive
Getting ready
How to do it...
How it works...
There's more...
Using JIRA Webhooks
How to do it...
How it works...
There's more...
Using JIRA REST API
How to do it...
How it works...
There's more...
8. JIRA Troubleshooting
Introduction
Troubleshooting notifications
How to do it...
How it works...
There's more...
Troubleshooting permissions
How to do it...
How it works...
Troubleshooting field configurations
How to do it...
How it works...
Running JIRA in safe mode
Getting ready
How to do it...
How it works...
There's more...
Importing data from other issue trackers
How to do it...
How it works...
There's more...
Automating tasks in JIRA
Getting ready
How to do it...
How it works...
Running scripts in JIRA
Getting ready
How to do it...
How it works...
Switching user sessions in JIRA
Getting ready
How to do it...
How it works...
There's more...
Working with JIRA from the command line
Getting ready
How to do it...
How it works...
Viewing JIRA logs online
Getting ready
How to do it...
How it works...
Querying the JIRA database online
Getting ready
How to do it...
How it works...
Managing shared filters and dashboards
How to do it...
There's more...
9. JIRA Service Desk
Introduction
Customizing the look and feel of your support portal
How to do it...
How it works...
Capturing the right information for service requests from your customers
How to do it...
How it works...
Setting up a knowledge base for your customers
How to do it...
How it works...
Collaborating with your internal teams on service requests
How to do it...
How it works...
Tracking and evaluating performance with SLA
How to do it...
How it works...
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