E-mail is one of the most important communication tools in the world. It is a technology that people are familiar with, and has the least amount of resistance in regard to adoption. Therefore, e-mail integration has become one of the key features for any system today. Help desk systems, CRMs, and even document management systems all need to be able to both send and receive e-mails. So, it is not surprising that JIRA comes with a full list of e-mail integration features out of the box.

In this chapter, we will learn how to configure JIRA to send out e-mail notifications every time someone makes a change to issues, set up notification rules to manage e-mail recipients, and create mail templates to customize e-mail content. We will also look at how JIRA can process e-mails and create issues automatically, saving us the effort of manual data entry.