In this chapter, we will cover the following recipes:
- Troubleshooting notifications
- Troubleshooting permissions
- Troubleshooting field configurations
- Running JIRA in safe mode
- Importing data from other issue trackers
- Automating tasks in JIRA
- Running scripts in JIRA
- Switching user sessions in JIRA
- Working with JIRA from the command line
- Viewing JIRA logs online
- Querying the JIRA database online
- Managing shared filters and dashboards
In the previous chapters, we looked at the different customization aspects of JIRA. As we have seen, JIRA can be a complex system, especially as the number of customizations increases. This can be a headache for administrators when users run into problems and require support.
In this chapter, we will learn to use tools for troubleshooting JIRA configuration issues that easily pinpoint the cause of the problem. We will also look at other tools that can help you, as an administrator to be more efficient at diagnosing and fixing issues as well as supporting your users.
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