- JIRA 7 Administration Cookbook - Second Edition
- JIRA 7 Administration Cookbook - Second Edition
- Credits
- About the Author
- About the Reviewer
- www.PacktPub.com
- Preface
- 1. JIRA Server Administration
- Introduction
- Installing JIRA for production use
- Upgrading JIRA with an installer
- Upgrading JIRA manually
- Migrating JIRA to another environment
- Setting up the context path for JIRA
- Setting up SSL
- Installing SSL certificates from other applications
- Resetting the JIRA administrator password
- Importing data from CSV
- 2. Customizing JIRA for Your Projects
- Introduction
- Setting up different issue types for projects
- Making a field required
- Making the assignee field required
- Hiding a field from view
- Choosing a different field renderer
- Creating a new field configuration
- Setting up customized screens for your project
- Removing a select list's none option
- Adding help tips to custom fields
- Using JavaScript with custom fields
- Creating your own custom field types
- Customizing project agile boards
- 3. JIRA Workflows
- Introduction
- Setting up different workflows for your project
- Capturing additional information during workflow transitions
- Using common transitions
- Using global transitions
- Restricting the availability of workflow transitions
- Validating user input in workflow transitions
- Performing additional processing after a transition is executed
- Rearranging the workflow transition bar
- Restricting the resolution values in a transition
- Preventing issue updates in selected statuses
- Making a field required during workflow transition
- Creating custom workflow transition logic
- 4. User Management
- Introduction
- Creating and importing multiple users
- Enabling public user signup
- Managing groups and group memberships
- Managing project roles
- Managing default project role memberships
- Deactivating a user
- Integrating and importing users from LDAP
- Integrating with LDAP for authentication only
- Integrating with Atlassian Crowd
- Setting up a single sign-on with Crowd
- Setting up a Windows domain single sign-on
- 5. JIRA Security
- Introduction
- Granting access to JIRA
- Granting JIRA System Administrator access
- Controlling access to a project
- Controlling access to JIRA issue operations
- Allowing users to control permissions
- Restricting access to projects based on reporter permissions
- Setting up password policies
- Capturing electronic signatures for changes
- Changing the duration of the remember me cookies
- Changing the default session timeout
- 6. E-mails and Notifications
- Introduction
- Setting up an outgoing mail server
- Sending e-mails to users from JIRA
- Sending notifications for issue updates
- Sending notifications with custom templates
- Disabling outgoing notifications
- Creating mail handlers to process incoming e-mails
- Setting up a project-specific from e-mail address
- 7. Integrations with JIRA
- Introduction
- Integrating JIRA with Confluence
- Integrating JIRA with other JIRA instances
- Integrating JIRA with Bamboo for build management
- Integrating JIRA with Bitbucket Server (Stash)
- Integrating JIRA with Bitbucket Cloud and GitHub
- Integrating JIRA with HipChat
- Integrating JIRA with Google Drive
- Using JIRA Webhooks
- Using JIRA REST API
- 8. JIRA Troubleshooting
- Introduction
- Troubleshooting notifications
- Troubleshooting permissions
- Troubleshooting field configurations
- Running JIRA in safe mode
- Importing data from other issue trackers
- Automating tasks in JIRA
- Running scripts in JIRA
- Switching user sessions in JIRA
- Working with JIRA from the command line
- Viewing JIRA logs online
- Querying the JIRA database online
- Managing shared filters and dashboards
- 9. JIRA Service Desk
In this chapter, we will cover the following topics:
- Customizing the look and feel of your support portal
- Capturing the right information for service requests from your customers
- Setting up a knowledge base for your customers
- Collaborating with your internal teams on service requests
- Tracking and evaluating performance with SLA
In previous chapters, we have focused on the JIRA platform from Atlassian, which is primarily used for issue-tracking purposes. We covered topics such as customizing projects through screens and fields, and integrating JIRA with other third party services.
In this chapter, we will look at another closely related JIRA product called JIRA Service Desk, which lets you run a powerful support system, either alongside of your engineering projects, or independently as an all-purpose support solution.
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