Atlassian JIRA is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization from the frontend user interface to providing a platform for add-ons to extend its capabilities. However, understanding its flexibility and picking the right add-ons can often be a daunting task for many administrators. Learning how to take advantage of JIRA's power while keeping the overall design simple and clean is important to the success of the implementation and future growth.
You can make full of use recipes with real-life JIRA administration challenges, solutions, and examples. Each recipe contains easy-to-follow, step-by-step instructions and illustrations from the actual application.
Chapter 1, JIRA Server Administration, contains recipes that help you administer your JIRA server, including upgrading and securing JIRA with the SSL certificate.
Chapter 2, Customizing JIRA for Your Projects, contains recipes that let you customize JIRA with custom fields and screens. This chapter also includes advance techniques such as using scripts and add-ons to add more control to fields that are not available out of box with JIRA.
Chapter 3, JIRA Workflows, covers one the most powerful features in JIRA with recipes that show you how to work with workflows, including permissions and user input validation. This chapter also covers workflow bundling and using scripts to extend out-of-the-box components.
Chapter 4, User Management, explains how users and groups are managed within JIRA. It starts with simple recipes covering out-of-the-box user management features and goes on to include topics such as LDAP integration and various Single Sign-On implementations.
Chapter 5, JIRA Security, focuses on the different security control features offered by JIRA, including different levels of permission and authorization control. This chapter also covers other security-related topics such as user password policy and capturing electronic signatures.
Chapter 6, E-mails and Notifications, explains JIRA's e-mail handling system, for both outgoing and incoming e-mails. This chapter also covers JIRA's event system and how to extend the basic set of events and templates.
Chapter 7, Integrations with JIRA, covers how to integrate JIRA with other systems, including other Atlassian applications and many other popular cloud platforms such as Google Drive and GitHub.
Chapter 8, JIRA Troubleshooting, covers the ways to troubleshoot various problems in JIRA. Recipes include diagnosing common problems related to permissions and notification and more advanced features, where you as the administrator can mimic a user to better understand the problem.
Chapter 9, JIRA Service Desk, covers JIRA Service Desk, the new addition to the JIRA platform. JIRA Service Desk allows you to turn your JIRA instance into a fully featured help desk system, leveraging JIRA's powerful workflow and other customization features.