APPENDIX D
Stakeholder Communications Planning for Construction
| Stakeholder Group |
Interests and Expectations |
What Needs to be Communicated |
Key Messaging |
Communication Tools |
Timing/Frequency |
| Environmental Regulators |
- Comply with permits
- Transparency (no surprises)
|
- Permit applications
- Compliance reporting
- Construction schedule
- Spills and incidents
- Archaeological finds
- Complaints from local community
|
- Environmental monitoring will be undertaken to minimize impacts on the environment.
- Continue to work with the community during construction.
|
- Regulatory/permitting reports
- Project updates
- Spill/incident reports
|
- Prior to major milestones
- As required
|
| Local communities |
- Local employment
- Incidents communicated
- No dust or noise, light, visual aesthetics, etc.
- Business opportunities
- Community safety
- Site tours
- Minimize disruptions
- Schedule of events
- No stress on social services or infrastructure
- Good conduct from workers in town
|
- Job/business opportunities
- Regular updates
- Traffic disruptions
- Incidents/emergency response
- Major events
- Process for communicating with the project
- Feedback on complaints
- Proper signage
|
- Commit to hiring local workforce.
- Commit to safety of the community.
- Notify the community when major disruptions, emergencies, or major project events take place.
- Take complaints seriously and provide an initial response within 48 hours of submission.
|
- Social media
- Radio
- Town hall meeting
- Employment/ Procurement updates
- Project activity notifications
- Incident reports
- Site tours
|
- Prior to major milestones
- Monthly
- As required
|
| Local governments |
- Manage the project with few serious complaints
- No surprises
- Maintain a safe environment for their population
- Avoid stressing local services/infrastructure
|
- Schedule
- Inflow of workers
- Regular updates
- Disruptions
- Incidents/emergency response
|
- Provide regular updates in local language.
- Respond to concerns in a timely manner.
- Implement all environmental mitigation measures.
- Coordinate with local traffic management agencies.
|
- Project website
- Community visits/presentations
- Site tours
|
- Prior to major milestones
- As required
|
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