Index
Note: Italicized page numbers refer to figures.
Abramson, Karen, 165–166
absenteeism, 119
accountability, 94–97, 127–131
accounting standards, 7–8
activity-based programming, 19
affirmative action, 171–172
Affordable Care Act, 154
African Americans, 168–169
Agilent Technologies, 223–224
allocation, 265–266
AMA Enterprise, 78
American Recovery and Reinvestment Act, 216
analytics, human capital, 26, 245–269
challenges and opportunities, 264–266
culture of, 265
descriptive, 249–250
developing the practice, 266–269
history of, 247–249
managing and sustaining, 261, 263–264
maturity, 249–250
model for, 259–264
prescriptive, 250
standards, 264
types of projects, 253–258
Anderson, Ray C., 206–208
Aon Hewitt, 138
application and implementation data, 253
application goals, 136
application objectives, 71–72
Araten, Michael, 190–191
Asian Americans, 168–169
assets, tangible and intangible, 5–8, 79, 120
assignmentology, 231
Association for Talent Development (ATD), 229
attracting talent, 88–89
attribution, 262
audience, 19–21
Baytos, Lawrence, 171
behavioral diversity, 171
behavior and implementation data, 253
benchmarking, 37–46
benefits, tangible and intangible, 63–64
Bersin, 109
best practice, 40
Bethune, Justin, 159
BlackRock, 80
Blockbuster, 177
Bock, Laszlo, 246
Bridgeport Hospital, 55–56
Bristol-Myers Squibb, 235
Brown-Philpot, Stacey, 159
in analytics, 262
business needs, 61–64
case study, 67–70
importance of, 56–57
learning needs, 65–66
objectives for HR programs, 70–73
payoff needs, 57–61
performance needs, 64–65
preference needs, 66–67
business and global diversity, 171
business impact goals, 136
Business Sustainability Initiative (MIT), 216
“Business-Unit-Level Relationship” (Harter, Schmidt, and Hayes), 105
Carlisle, Todd, 180
Catalyst, 164
causation, 259
Center for American Progress, 169
CEO, see chief executive officer
CFO, see chief financial officer
change management, 14
Charon, Ram, 26–27
Chevron, 152
chief executive officer (CEO), 228–229
chief financial officer (CFO), 11
chief human resources officer (CHRO), 13–27, 29, 37, 41, 46, 51–52, 75–78, 82, 84, 87, 93–94, 106, 209, 214, 217
CHRO, see chief human resources officer
Circle K, 177
Climate Prosperity Project Inc., 210
collaboration, 115–116, 179–181
Collins, Jim, 227
competencies, 85–86
competitive advantage, 80
competitors, as source of innovation, 140
Conference Board, 104, 106, 108–109, 111–112, 232, 242
CEO Challenge (2013), 8–9, 228
consumer capital, 7
consumers, importance of leadership for, 228
content specialists, 181–182
correlations, 254–255
Costco, 30
costs, 62, see also investment
creativity, 141, see also innovation
Crowe, Janet, 144–145
culture, 127–131
customers, importance of leadership for, 228
cybersecurity, 187
data
big data, 258–259
collecting, 262
data sets, 258–259
hard data, 61–62
showing relationships and causation, 254–255
sources of, 64
types of, 250–253
see also analytics, human capital
Davos World Economic Forum, 170
DDI, see Development Dimensions International
decision making, intuition versus data-based, 265
aging population, 159–161
families, structure of, 167–168
generations of employees, 161–163
Gen Y, 161–162
managing diversity, 170–174
racial and ethnic diversity, 168–169
women and men, shifting roles of, 164–167
descriptive analytics, 249–250
design thinking, 141
Development Dimensions International (DDI), 232
digital content, 181–183
discrimination, 172
Disney Institute, 21
diversity, 158–159
managing, 170–174
racial and ethnic, 168–169
diversity-mature individuals, 173–174
Dropbox, 158–159
Drucker, Peter, 226–227
Duke, Mike, 215
DuPont, 21
Eagly, Alice, 166–167
earnings per share (EPS), 107–108
EarthCents program, 210
Eastman Kodak Company, 177
“Ecology of Commerce” (Hawken), 206
economic eras, 5
Economist Intelligence Unit, 26
Edvinsson, Leif, 4
e-learning, 182–183
email, 185
Emerson, Bill, 100–101
emotional intelligence, 227
employee contract, demise of, 101–103
employee engagement, see engagement, employee
Employee Engagement and Earnings per Share (Harter, Agrawal, Plowman, and Asplund), 107
Employee Engagement in a VUCA Wold (Conference Board), 108–109, 111–112
Employee Engagement—What Works Now? (Conference Board), 106
employees
acquisition and maintenance, 32
contract and temporary, 31–33
health status of, 148–149
importance of leadership for, 229
Employees First, Customers Second (Nayar), 109
employing talent, 92
employment, impact of globalization on, 197, 199
engagement, employee, 25, 99–124
aligning to business, 109–111
alternative work systems, 116–122
defining and explaining, 111–112
designing work and workspaces to focus on, 114–116
drivers of, 103–104
implementing policies and programs, 112–113
managers’ role in, 123
measuring progress and impact, 123–124
practice, 105–106
research, 104–105
shifting nature of work, 102–104
stages of, 104–109
top executives’ role in, 122–123
value, 107–109
benefits of working at home, 120, 212
green revolution, 208–214
impact of globalization, 197
managing change to green, 214–216
value of green projects, 217–222
Envision Energy, 80
EPS, see earnings per share
ergonomics, 151
Every Employee a Manager (Myers), 105
experiential learning, 239
“False Summit” (Ray, Mitchell, Abel, and Phillips), 249
families, shifting structure of, 167–168
Family Mutual Insurance, 117–118
FASB, see Financial Accounting Standards Board
Favaro, Ken, 17
FedEx, 130
Ferdowsi, Arash, 158
Financial Accounting Standards Board (FASB), 7–8
financial markets, global, 196
First Time Manager program (PepsiCo), 224
Fitz-enz, Jac, 250
flex-time, 117
Follett, Mary Parker, 104
Ford Fiesta automobile, 181
forecasting, 60–61, 96–97, 263
foreign direct investment, 196, 199
“Most Admired Companies in America,” 206
“100 Best Companies to Work For,” 1, 31, 48, 80, 100, 108, 113, 206
Friedman, Thomas, 208
fully loaded cost of turnover, 36, 95–96
Future of Work, The (Morgan), 181
GAAP, see general accepted accounting principles
game changers, talent as, 80–81
GATT, see General Agreement on Tariffs and Trade
general accepted accounting principles (GAAP), 7
General Agreement on Tariffs and Trade (GATT), 194
generations in workplace, 161–163
Gen Y, 161–163
Germany, 109
Gilbert, Dan, 100
Glickman, Irving, 190
Glickman, Joel, 190
“Global Chief Human Resources Officer Study” (IBM), 204
global diversity, 170–172
defining, 193–195
employment, 187
impact on countries, 196–198
impact on organizations, 198–204
global leadership, 26, 223–243
defined, 226
effective, forces for, 227–236
importance of, 226
local leadership programs, 236
see also leadership development
global recession, 240
Global Workforce Study (Towers Watson), 103, 108
Goldsmith, Marshall, 146
Goodnight, Jim, 47–48
Google, 131, 137, 158, 165, 169, 180, 246–247, 258
Great Place to Work (consulting and research firm), 108, 113
green buildings, 211
green cities, 208
green energy, 213
green jobs, 216
green killers, 217–218
green meetings, 213
green office products, 212
green organizations, 208–210
chain of impact, 220–221
Greenspan, Alan, 7
green technology, 214
green workplaces, 211–212
hard data, 61–62
Harris Interactive, 185–186
Harvard Business Review, 141, 166, 181
Harvard Medical School, 167
Hawken, Paul, 206
Hay group, 234
HCL Technologies, 109
HCM:21 model, 250
health and wellness programs, 149–154
health screenings, 149
health benefits, 49
employer-funded individual healthcare, 154–155
employer provided, 147–148, 155
healthcare system, 145–148
HEB, 152
Herzberg, Frederick, 104
Hewlett-Packard, 209
high performance organizations (HPO), 127
Hispanics, 168–169
Home Depot learning center, 21
Homsany, Ramsey, 159
Hot, Flat, and Crowded (Friedman), 208
hoteling, 117
Houston, Drew, 158
HPO, see high performance organizations
HPO Center, 127
HR, see human resources
HRA, see human resources accounting
Hsieh, Tony, 113
human capital
perspectives, 10
typical strategy, 24
updated strategy, 25–27
Human Capital Analytics (HCA) Research Working Group (Conference Board), 249
Human Capital Analytics @ Work (Conference Board), 250
Human Capital Analytics Maturity Model (Conference Board), 251
Human Resource Management, 37
human resources (HR)
function of, 9–11
in global companies, 203–204
impact of technology on, 183–185
linked to strategy, 13–27
human resources accounting (HRA), 4
Human Resources Glossary (Tracey), 9
Hyundai, 87
IAMGOLD Corporation, 111, 225–226
IFAD, see International Fund for Agriculture Development
impact analysis, 256–257
impact data, 253
impact objectives, 72–73
incentive plans, 139
industrial hygiene, 151
inequality, impact of globalization on, 197–201
inputs, 251
Instagram, 177
Institute for Corporate Productivity, 78, 127
Institute for Women’s Policy Research, 164
Intellectual Capital Office, 4
Interface, 206–208
Internal Revenue Service, 119
International Facility Management Association, 114
International Fund for Agriculture Development (IFAD), 210
International Monetary Fund, 196
Internet, 181–183
Internet of Things, 177
avoiding, 31–34
benchmarking, 37–46
minimum level, 34–37
overinvestment, 46–50
return on investment (ROI) strategy, 50–53
Jobs, Steve, 140
job satisfaction, 104–105, 119
job sharing, 117
Johnson & Johnson, 152
Journal of Applied Psychology, 105
Kiva Systems, 177–178
K’Nex, 189–191
Knowledge Company, The (Sveiby), 4
Korn Ferry, 112
labor costs, 36, see also investment
Lane, Robert, 170
Lash, Rick, 234
last-in-first-out process, 33
Latinos/Hispanics, 168–169
leaders
effective, 227
military, principles used by, 238–239
see also global leadership
leadership development, 230–243
common challenges in implementing, 236
future of, 238–240
maturity model, 233–234
measuring impact and return on investment (ROI), 237, 240–243
programs, 111
structure of programs, 232–235
success and failure of, 236–238
Leadership in Energy and Environmental Design (LEED) certification, 211
Leaders of Managers program (PepsiCo), 225
leading, versus managing, 235–236
“Leading Through Connections” (IBM), 8–9
Lean In (Sandberg), 164
learning
experiential, 239
impact of technology on, 181–183, 184
measures of, 252–253
needs, 65–66
objectives, 71
Learning Everywhere (Udell), 183
Lev, Baruch, 7–8
longevity, 159–161
Manager Leadership Development Program (MLDP, IAMGOLD), 226
managing, versus leading, 235–236
market analysis (labor), 87
market value, 79
Mattson, Blaire, 158–159
McKinsey (management consulting firm), 166
Measure of Satisfaction in Work and Retirement (Smith, Kendall, and Hulin), 105
Medicare, 145
men, shifting roles of, 164–167
Mercedes Benz, 87
Merit Principles Survey, 103–104
Microsoft Learning, 21
military leaders, principles used by, 238–239
millennials, 161–163
Minichello, Carla, 144
minimum viable innovation systems (MVIS), 141
mission, 18–19
MLDP, see Manager Leadership Development Program
Morgan, Jacob, 181
“Most Admired Companies in America” (Fortune), 206
multinational companies, 203–204
musculoskeletal disorders (MSDs), 151
MVIS, see minimum viable innovation systems
Myers, Scott, 104–105
National Institute of Diabetes and Digestive and Kidney Disease (NIDDK), 148
Nationwide Building Society, 258
Nayar, Vineet, 109
NBC, 175–176
Nelnet, 152
Netherlands, 119–120
NIDDK, see National Institute of Diabetes and Digestive and Kidney Disease
Nixon, Gordon, 126
nutrition, 149–150
Obama, Barack, 191
Obana, Amy, 144
obesity programs, 150–151
objectives, for human resource programs, 70–73
OECD, see Organization for Economic Cooperation and Development
Office Depot/Office Max, 210
office sharing, 116–117
on-boarding, 92
“100 Best Companies to Work For” (Fortune), 1, 31, 48, 80, 100, 108, 113, 206
open-space environment, 114–116
opportunities, value of, 60
organizational structures, 21–23
Organization for Economic Cooperation and Development (OECD), 147
Oxfam, 198
Oxford University, 177
part-time work, 117
pay for performance, 138–139
pension plans, 49
People & Strategy, 37
PepsiCo, 224–225
action words for, 134
chain of impact, 131–133
fundamental metrics, 131
management systems, 93–94, 133–138
needs, 64–65
perks, 47–49
Pew Research Center, 167–168
poverty, impact of globalization, 197–198
Pradhan, Satish, 76
predicting success, 90
predictive analytics, 250, 255–256, 263
preference needs, 66–67
prescriptive analytics, 250
Presidential Climate Action Project, 207
President’s Council on Sustainable Development, 207
pricing strategies, 199
problems, cost of, 60
productivity, impact of technology on, 177–178
Progressive Insurance, 144
“Psychological Conditions of Personal Engagement and Disengagement at Work” (Kahn), 105
purpose, 18–19
quality of life, 170
Quicken Loans, 100–101
Quiktrip, 31
Radio Shack, 35
Ray C. Anderson Foundation, 208
RBC, see Royal Bank of Canada
reaction data, 251
reaction objectives, 70–71
REC, see renewable energy certificates
recognition, motivational effect of, 94
recruiting talent, 89–90
Relationship Between Engagement at Work and Organizational Outcomes (Harter, Schmidt, Agrawal, and Plowman), 107
renewable energy, 207
renewable energy certificates (REC), 213
reshoring, 190
results-based programming, 19
retail industry, investment in employees, 29–31
retirement benefits, 49, 160–161
return on investment (ROI), 50–53
conducting analytics, 256–257, 263, 265–266
data, 253
for green projects, 219–220
leadership development, 237, 240–243
objectives, 73
for turnover reduction solutions, 97
Rodon Group, 190
ROI, see return on investment
Royal Bank of Canada (RBC), 125–127
SABMiller, 17–18
Sam’s Club, 30
Samsung, 116
Sandberg, Sheryl, 159, 164, 167
scenario planning, 88
Schein, Edgar, 127–128
Securities and Exchange Commission (SEC), 8, 77
selecting talent, 90–92
70–20–10 myth, 232
shareholders, importance of leadership for, 229
SHL Talent Measure, 89–90
SHRM, see Society for Human Resource Management
Six Sigma, 179
Skandia AFS, 4
SLDP, see Supervisory Leadership Development Program
Smith, Joseph, 191
Smith, Megan, 159
smoking-cessation programs, 150
Snap Fitness, 177
social media, 181–182
societal changes, 157–173
Society for Human Resource Management (SHRM), 37, 213
Southeast Corridor Bank, 67–70
Southern Company, 210
Sraeel, Pamela, 144–145
stakeholders, importance of leadership for, 229–230
State of the Global Workforce, The (Gallup research), 105–108
Steelcase, 114
stock market, 3–4
strategic accountability, 94–97
Strategic HR Review, 37
strategic planning process, 17–23
strategy, linked to human resources, 13–16
Strategy for Sustainability (Werbach), 220
stress management, 151–152
structural capital, 7
structural diversity, 171
Subway Restaurants, 20
succession management, 76–77, 92
suggestion systems, 140–141
Sullivan, Bill, 223–224
Supervisory Leadership Development Program (SLDP, IAMGOLD), 225
Sveiby, Karl Erik, 4
systems specialists, 182
acquiring talent, 88–92
analytics, 78–79
cost of departures, 81–82
developing talent, 92
expenses, 81
importance for success, 79–83
issues, 76–79
mismanagement, 79
movement, 77
needs, analyzing, 87
outcomes, 77–78
performance management, 93–94
planning, 86–88
retaining talent, 94–97
rewarding talent, 93–94
systems approach, 83–86
traditional process, 83
Talent Management, 37
talent organizations, 5
tariffs, 196
green, 214
impact on communication and work flow, 179–181
impact on HR, 183–185
impact on learning, 181–183, 184
impact on organizations, 177–179
integrating with work, 183
issues with, 185–187
TELUS, 144–145
Thomas, R. Roosevelt, 173–174
Thomson Reuters, 246
360-degree feedback, 242
time, 62
Toyota, 87
trade, 199
Trader Joe’s, 30
trust, 170
turnover
measuring and monitoring, 94–97
2020 Women on Boards, 165
Udell, Chad, 183
underemployment, 199
unemployment, global trends, 197
United Kingdom, 109
United Nations, 170
manufacturing, 189–191
underemployment, 199
UpJohn, 4
U.S. Census Bureau, 168–169
U.S. Green Building Council (USGBC), 211
Using Continual Engagement to Drive Business Results (Watson Wyatt), 108
U.S. Merit Systems Protection Board, 103–104, 112
value, developing vision for, 17–18
variable pay systems, 138–139
Verizon Communications, 21
Verwaayen, Ben, 26
VUCA (volatile, uncertain, complex, and ambiguous), 239
Wal-Mart, 34, 37, 215, 220, 258
values, 129
Watson Wyatt, 108
Wegmans, 30
well-being, 112
What Got You Here Won’t Get You There (Goldsmith), 146
Whitman, Meg, 159
Williams, Brian, 175–176
Williams, Joan, 159
Winston, Andrew, 215–216
Wolters Kluwer, 165–166
women, shifting roles of, 164–167
Women Matter (group), 166
work, shifting nature of, 101–103, 157–173
work flow, impact of technology on, 179–181
workforce diversity, 171
work-life balance, 170
workplaces, issues with technology, 185–186
workspace design, 114–116
work systems, alternative, 116–122
World Bank, 196
World Trade Organization, 194