Index
A
Affected parties
escalation policy and, 95
RWP, 44
as stakeholders, 48
Business Requirements Document, 5–8
project plan, 11
project team roster, 11
Associated mission, 2
Authorization and initiation, 3–4
charter approval, 3
document workflow, 3
sponsor, 4
B
Beneficiaries, 27
RWP, 44
as stakeholders, 48
BRD, see Business Requirements Document
Budget documents, 105
Business
domain, idea stage in, 1
goal, 27
-level performance improvements, 48
mission, 27
processes, operational behavior of, 49
requirements work plan, see Requirements Work Plan
vision, 27
Business Requirements Document (BRD), 2, 5, 6, 12
attachments, 56
assumptions, 54
background, 52
BRD revision log, 52
business analysis process, 52–53
business-level requirements, 53
change management, 55
constraints, 54
dependencies, 54
functional requirements, 53
glossary of key terms, 57
nonfunctional requirements, 53–54
project goal, objectives, scope, 52
reporting, 54
risk identification, management, and escalation, 55
solution considerations, 55
stakeholders, 53
technology considerations, 55
user requirements, 53
dependencies, 44
NSN, 20
preparation, for large projects, 7
project initiation document workflow, 34
revision log, 52
RWP objectives, 43
attachments, 50
approvals, 50
assumptions, 49
background, 48
business analysis process, 48
business-level requirements, 48
constraints, 49
dependencies, 49
functional requirements, 49
glossary of key terms, 50
nonfunctional requirements, 49
project goal, objectives, scope, 48
reporting, 49
risk identification, management, and escalation, 49
solution considerations, 50
stakeholders, 48
technology considerations, 49
user requirements, 48
C
Change control process, 61, 67
Change request form template, 93–94
approval, 3
completed, 37
debriefing plan, 25
post-project lessons learned, 26
stakeholders, 26
Communication(s)
emergency, 15, 16, 65, 69, 71, 72
as function of project phase and time, 19
plan, 18
template, 97
protocol, successful, 17
smooth, 67
stressful, 53
Contributors, 27
CSRs, see Customer service representatives
Internet access, 49
D
Document(s), 21
budget, 105
plan, purpose of, 11
principal reference, 11
project definition, 105
project plan, purpose of, 11
reference, 105
validation, 105
Documentation
protocol, 21
SOW, 69
template, 105
structure, 22
E
Enterprise
organization, project management outline, 1, 29
project management, standard for, 61
targets, hierarchy of, 29
Escalation
affected parties and, 95
no-fault, 95
template, 95
issues and risk management, 13–16
testing, 23
training, 23
G
Glossary, 27
Graphical user interface (GUI), 53, 54, 55, 57
Graphic models, 48
GUI, see Graphical user interface
I
Impacted parties, 27
Information technology services (ITS), 34
Initiation, document workflow, 33–34
Internet
access, customer service, 49
explosive growth of, 52
security firms, 52
Web-based display, 57, see also GUI
Issues/risk management plan, 13, 14, 17, 83
ITS, see Information technology services
K
assumptions, 54
communications plan, 97
NSN, 20
stakeholders and, 37
L
M
Meeting, see also Kickoff meeting
N
National Security Number (NSN), 51
BRD, 20
Customer Service project, 51, 56
definition of, 57
meeting agenda, 101
project kickoff meeting, 20
Project Team, 52
service quality, 53
SOW, 20
NSN, see National Security Number
O
Operations domain, implementation stage in, 1
P
Password access, 54
Plan
completed, 81
document, purpose of, 11
Preimplementation testing and validation plan, 89
Project
Business Requirements Document, 5–8
project plan, 11
project team roster, 11
authorization and initiation, 3–4
charter approval, 3
document workflow, 3
sponsor, 4
change request form, 55
approval, 3
completed, 37
debriefing plan, 25
post-project lessons learned, 26
stakeholders, 26
document(s), 21
budget, 105
plan, purpose of, 11
principal reference, 11
project definition, 105
project plan, purpose of, 11
reference, 105
validation, 105
issues and risk management, 13–16
testing, 23
training, 23
initiation, document workflow, 33–34
assumptions, 54
communications plan, 97
NSN, 20
stakeholders and, 37
plan
completed, 81
document, purpose of, 11
roster template, 75
team
risk identification by, 13
roster, 11
R
Requirements Work Plan (RWP), 7, 8, 12
definition of, 27
deliverables, 43
objectives, 43
affected parties, 44
attachments, 44
approvals, 44
assumptions, 44
beneficiaries, 44
constraints, 44
deliverables, 43
dependencies, 44
participating stakeholders, 44
resource requirements, 44
RWP objectives, 43
scope, 43
sponsors, 44
work breakdown structure, 44
Risk(s)
log, 68, see also Issues and risk log
management plan, 13, 14, 17, see also Issues/risk management plan
recording of, 68
significant, 60
Roster template, 75
RWP, see Requirements Work Plan
S
SOW, see Statement of Work
Sponsor(s), 4
assumptions, 54
contributors as, 27
risk identification by, 13
RWP, 44
Stakeholder(s)
assumptions, 54
categories, 48
change control process and, 61, 67
change management and, 55
closure and, 25
definition of, 27
RWP, 44
signoff by, 34
SOW discussion of, 17
attachments, 10
completed, sample of, 63
actions, 69
approvals, 72
archives, 72
assessment form, 69
assumptions, 67
change control process, 67
communications plan, 69
constraints, 67
documentation protocol, 69
objectives, 69
project leadership team, 65
success criteria, 67
test strategy, 72
training strategy, 72
transition action plans, 64
transition plans, 72
workflow diagrams, 64
workflow documents, 72
definition of, 27
documentation, 21
escalation policy, 17
issues/risk management log, 85–86
issues/risk management plan, 13, 14, 83
NSN, 20
project description, 10
success criteria, 10
approvals, 61
assumptions, 61
attachments, 61
change control process, 61
constraints, 61
project description, 60
project team, 60
standard for enterprise project management, 61
success criteria, 60
testing, 23
training, 23
T
Template, see also Business Requirements Document, template; Requirements Work Plan, template; Statement of Work, template
communications plan, 97
documentation protocol, 105
escalation policy, 95
issues/risk management plan, 83
roster, 75
test planning, 89
Test planning template, 89
TO BE state, 2
Training plan, 91
Transition action plans, 64
U
Use cases, 48
User ID, 54
V
Validation
plan, 89
testing, 23
Virtual Private Network (VPN), 54
VPN, see Virtual Private Network
W
WBS, see Work breakdown structure
Work breakdown structure (WBS), 44