Table of Contents
Chapter 1: The nexus of feedback and improvement
Institution-level satisfaction
Faculty-level satisfaction with provision
Programme-level satisfaction with the learning and teaching
Appraisal of teacher performance by students
Multiple surveys: cosmetic or inclusive?
Part 2: International Perspectives
Chapter 2: Student feedback in the US and global contexts
Student feedback in the evaluation of academic programmes and instruction
The meta-profession model of faculty
Chapter 3: Student feedback in higher education: a Malaysian perspective
Malaysia’s educational competitiveness ranking
Student feedback in higher education
Student feedback in Malaysian universities
Case study of a Malaysian university
Discussion and lessons learned
Chapter 4: Improving university teaching through student feedback: a critical investigation
Case study: student feedback at the Faculty of Engineering, Lund University
Making strategic use of student evaluations
Chapter 5: Student feedback in the Australian national and university context
National or sector-wide use of student feedback
Institutional-level use of student feedback
Within-university practices and uses of student feedback
Part 3: Tools and Administration
Chapter 6: Tools for effective student feedback
An assessment of student feedback instruments
Overview of selected assessments
Connecting the dots: external and internal links
Concluding thoughts on a more considered approach
Chapter 7: Web-based or paper-based surveys: a quandary?
Chapter 8: Inclusive practice in student feedback systems
Institutional approach to unit evaluation