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Streamlined Process Improvement
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Streamlined Process Improvement
by H. James Harrington
Streamlined Process Improvement
Cover Page
Title Page
Copyright Page
Dedication
Contents
Acknowledgments
1 Introduction to Streamlined Process Improvement (SPI)
Introduction
Streamlining Fundamentals
Technology Warning
Employment Security
2 What Is Streamlined Process Improvement?
Introduction
What Are Business Processes?
Why Use SPI?
How Management Has Been Misled
Breakthrough versus Continuous Improvement
What SPI Is Not
Why Improve Your Business Processes?
How to Improve Your Business Processes
Phase I: Planning for Improvement
Phase II: Analyzing the Process
Phase III: Streamlining the Process
Phase IV: Implementing the New Process
Phase V: Continuous Improvement
Summary
3 Phase I: Planning for Improvement
Introduction
Planning Phase
Activity 1: Define Critical Business Processes
Activity 2: Select Process Owners
Activity 3: Define Preliminary Boundaries
Activity 4: Form and Train the PIT
Activity 5: Box in the Process
Activity 6: Establish Measurements and Goals
Activity 7: Develop Project and Change Management Plans
Activity 8: Conduct Phase I Tollgate
Summary
4 Phase II: Analyzing the Process
Introduction
Analyze Phase
Activity 1: Flowchart the Process
Activity 2: Conduct a Benchmark Study
Activity 3: Conduct a Process Walk-Through
Activity 4: Perform a Process Cost, Cycle Time, and Output Analysis
Activity 5: Prepare the Simulation Model
Activity 6: Implement Quick Fixes
Activity 7: Develop a Current Culture Model
Activity 8: Conduct Phase II Tollgate
Summary
5 Phase III: Streamlining the Process
Introduction
Streamlining Phase
Activity 1: Apply Streamlining Approaches
Activity 2: Conduct a Benchmarking Study
Activity 3: Prepare an Improvement, Cost, and Risk Analysis
Activity 4: Select a Preferred Process
Activity 5: Prepare a Preliminary Implementation Plan
Activity 6: Conduct Phase III Tollgate
Summary
6 Phase IV: Implementing the New Process and Phase V: Continuous Improvement
Introduction
Phase IV: Implementing the New Process
Activity 1: Prepare the Final Implementation Plan
Activity 2: Install the New Process
Activity 3: Install In-Process Measurement Systems
Activity 4: Install Feedback Data Systems
Activity 5: Transfer the Project
Activity 6: Conduct Phase IV Tollgate
Phase V: Continuous Improvement
Activity 1: Maintain the Gains
Activity 2: Implement Area Activity Analysis
Activity 3: Qualify the Process
Does SPI Work?
Summary
Appendix A: Typical Business Processes Where SPI Can Be Applied
Appendix B: Process Walk-Through Questionnaire
Appendix C: Some Process Simulation Tool Suppliers
Appendix D: Definitions
Appendix E: Other Simulation Symbols
Appendix F: Typical Government Processes
Appendix G: Nonmanufacturing Typical Processes Measurements
Appendix H: HU Diagrams
References
Bibliography
Index
About the Author
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Acknowledgments
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1 Introduction to Streamlined Process Improvement (SPI)
STREAMLINED PROCESS IMPROVEMENT
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