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by James G. Hunt, Mary Uhl-Bien, Richard N. Osborn, John R. Schermerhorn, Jr.
Organizational Behavior, 12th Edition
Cover Page
Title Page
Copyright
about the authors
Dr. John R. Schermerhorn, Jr.
Dr. James G. (Jerry) Hunt
Dr. Richard N. Osborn
Dr. Mary Uhl-Bien
preface
about this book
Content
Ethics Focus
Leadership Focus
Research Focus
Applications Focus
Pedagogy
The OB Skills Workbook
New Student and Instructor Support
Videos and Video Teaching Guide
WileyPLUS
contributors
Cases for Critical Thinking
Experiential Exercises and Self-Assessment Inventories
acknowledgments
Brief Contents
Contents
1 Introducing Organizational Behavior
Introducing Organizational Behavior
Organizations as Work Settings
Management and Leadership
Learning about Organizational Behavior
1 study guide
2 Individual Differences, Values, and Diversity
Individual Differences
Personality
Personality and Stress
Values
Diversity
2 study guide
3 Emotions, Attitudes, and Job Satisfaction
Understanding Emotions and Moods
How Emotions and Moods Influence Behavior
How Attitudes Influence Behavior
Job Satisfaction and Its Importance
Job Satisfaction Trends
3 study guide
4 Perception, Attribution, and Learning
The Perception Process
Common Perceptual Distortions
Perception, Attribution, and Social Learning
Learning by Reinforcement
4 study guide
Self-Test 4
5 Motivation Theories
What Is Motivation?
Needs Theories of Motivation
Acquired Needs Theory
Equity Theory of Motivation
Expectancy Theory of Motivation
Goal-Setting Theory of Motivation
5 study guide
Next Steps
6 Motivation and Performance
Motivation and Rewards
Alternative Work Schedules
6 study guide
Terms to Know
Self-Test 6
Next Steps
7 Teams in Organizations
Teams in Organizations
Team Effectiveness
Stages of Team Development
Understanding Teams at Work
7 study guide
8 Teamwork and Team Performance
High-Performance Teams
Improving Team Processes
Improving Team Communications
Improving Team Decisions
8 study guide
9 Decision Making and Creativity
The Decision-Making Process
Decision-Making Models
Decision-Making Traps and Issues
Creativity in Decision Making
9 study guide
10 Conflict and Negotiation
Conflict in Organizations
Conflict Management
Negotiation
Negotiation Strategies
10 study guide
11 Communication and Collaboration
The Nature of Communication
Interpersonal Communication
Organizational Communication
Collaborative Work Environments
11 study guide
Terms to Know
Self-Test 11
Next Steps
12 Power and Politics
Power and Influence
Interdependence, Legitimacy, and Power
Obedience
Acceptance of Authority and the Zone of Indifference
Sources of Power and Influence
Empowerment
Organizational Politics
12 study guide
13 Leadership Essentials
Leadership
Situational Contingency Leadership
Follower-Centered Approaches
Inspirational and Relational Leadership Perspectives
13 study guide
14 Leadership Challenges and Organizational Change
Moral Leadership
Shared Leadership
Leadership across Cultures
Leading Organizational Change
14 study guide
15 Organizational Culture and Innovation
Organizational Culture
Functions of Organizational Culture
Understanding Organizational Cultures
Innovation in Organizations
Managing Organizational Culture and Innovation
15 study guide
16 Organizational Goals and Structures
Organizational Goals
Hierarchy and Control
Organizing and Coordinating Work
Bureaucracy and Beyond
16 study guide
17 Strategy, Technology, and Organizational Design
Strategy and Organizational Learning
Strategy and Organizational Design
Technology and Organizational Design
Environment and Organizational Design
Strategic Leadership of the Whole Organization
17 study guide
The OB Skills Workbook
1 Leadership: What People Do When They're Leading
2 Questions Frequently Asked About the Student LPI
3 Recording Your Scores
4 Interpreting Your Scores
5 Summary and Action-Planning Worksheets
glossary
self-test answers
Self-Test 1
Self-Test 2
Self-Test 3
Self-Test 4
Self-Test 5
Self-Test 6
Self-Test 7
Self-Test 8
Self-Test 9
Self-Test 10
Self-Test 11
Self-Test 12
Self-Test 13
Self-Test 14
Self-Test 15
Self-Test 16
Self-Test 17
notes
CHAPTER 1
CHAPTER 2
CHAPTER 3
FEATURES AND MARGIN PHOTOS
CHAPTER 4
CHAPTER 5
CHAPTER 6
ENDNOTES
CHAPTER 7
CHAPTER 8
CHAPTER 9
CHAPTER 10
CHAPTER 11
CHAPTER 12
CHAPTER 13
CHAPTER 14
CHAPTER 15
CHAPTER 16
CHAPTER 17
photo credits
organization index
name index
subject index
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