© 2016 ASTD DBA Association for Talent Development (ATD)
All rights reserved. Printed in the United States of America.

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No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, please go to www.copyright.com, or contact Copyright Clearance Center (CCC), 222 Rosewood Drive, Danvers, MA 01923 (telephone: 978.750.8400; fax: 978.646.8600).

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ATD Press
1640 King Street Box 1443
Alexandria, VA 22313-1443 USA

Ordering information for print edition: Books published by ATD Press can be purchased by visiting ATD’s website at td.org/books or by calling 800.628.2783 or 703.683.8100.

Library of Congress Control Number: 2015953306 (print edition only)

ISBN-10: 1-56286-970-1
ISBN-13: 978-1-56286-970-0
e-ISBN: 978-1-60728-437-6

ATD Press Editorial Staff:
Director: Kristine Luecker
Manager: Christian Green
Community of Practice Manager, Learning & Development: Amanda Smith

Trainers Publishing House (TPH) Staff:
Publisher: Cat Russo
Project, Editorial, and Production Management: Jacqueline Edlund-Braun
Proofreader: Tora Estep
Rights Associate and Data Manager: Nancy Silva
Cover and Text Design: Ana Ilieva Foreman/Design
Composition: Kristin Goble, Perfectype, Nashville, TN, and Debra Deysher, Double D Media, Reading, PA

Cover Art: Shutterstock
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