Joan has worked in the training and certification industry for 10 years. As President of OTSI, Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training, learning, and certification deliverables. Joan is the author of more than a dozen books about Windows and Office applications, and a contributor to the development of certification exams for the 2007 Office system applications and Windows Vista.

Joan has lived and worked in New Zealand, Sweden, Denmark, and various locations in the U.S. during the past 16 years. Having finally discovered the delights of a daily dose of sunshine, Joan is now happily ensconced in America’s Finest City—San Diego, California—with her husband Barry and their daughter Trinity.