Joan has worked in the training and certification industry for 12 years. As President of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training, learning, and certification deliverables. Joan is a Microsoft Certified Technical Specialist (MCTS), a Microsoft Certified Application Specialist (MCAS), and the author or co-author of more than a dozen books about Windows and the Microsoft Office system.
Joan has lived and worked in New Zealand, Sweden, Denmark, and various locations in the U.S. during the past two decades, and is now happily ensconced in America’s Finest City—San Diego, California—with her husband, Barry, and their daughter, Trinity, who truly believes that “working on chapters” is what all mommies do at night.
Joyce has 25 years’ experience in the development of training materials about technical subjects for non-technical audiences, and is the author of dozens of books about Office and Windows technologies. She is the Vice President of OTSI. She was President of and principal author for Online Press, where she developed the Quick Course series of computer training books for beginning and intermediate adult learners. She was also the first managing editor of Microsoft Press, an editor for Sybex, and an editor for the University of California. Joyce and her husband, Ted, live in downtown Bellevue, Washington, and escape as often as they can to their tiny, offline cabin in the Cascade foothills.
This book would not exist without the support of these hard-working members of the OTSI publishing team:
Susie Bayers
Jan Bednarczuk
RJ Cadranell
Jeanne Craver
Kathy Krause
Marlene Lambert
Jaime Odell
Jean Trenary
Lisa Van Every
We are especially thankful to the support staff at home who make it possible for our team members to devote their time and attention to these projects.
Juliana Aldous, Sandra Haynes, and Bill Teel provided invaluable support on behalf of Microsoft Press.
OTSI specializes in the design, creation, and production of Office and Windows training products for information workers and home computer users. For more information about OTSI, visit: