Introduction
by Nirav Kamdar, Rajesh Ramanathan, Rick Kingslan, Rui Maximo
Microsoft® Office Communications Server 2007 R2 Resource Kit
- Microsoft® Office Communications Server 2007 R2 Resource Kit
- SPECIAL OFFER: Upgrade this ebook with O’Reilly
- A Note Regarding Supplemental Files
- Foreword
- Acknowledgments
- Introduction
- I. Overview and Architecture
- 1. Overview of Office Communications Server 2007 R2
- 2. New Features Overview
- New Features
- Call Delegation
- Team Ring
- Group Chat
- Desktop Sharing
- Desktop Sharing Requirements
- Desktop Sharing Features
- Audio Conferencing
- Server Applications
- Sample Scenarios
- Outside Voice Control
- SIP Trunking
- Enhanced Media
- Simplified Firewall Configuration for the A/V Edge Server
- Presence Enhancements
- Archiving, CDR, and QoE Enhancements
- Simplified Management
- Technical Overview
- Summary
- Additional Resources
- New Features
- 3. Server Roles
- 4. Infrastructure and Security Considerations
- Infrastructure and Security Considerations
- Understanding How Office Communications Server Takes Advantage of Active Directory
- Using DNS to Publish Office Communications Server
- Securing Office Communications Server with PKI
- Scaling with SQL Server
- Building Redundancy with Hardware Load Balancing
- Bridging VoIP to the PSTN Network by Using a Media Gateway
- Firewall Scenarios and Configuration
- Summary
- Additional Resources
- II. Key Usage Scenarios
- 5. Basic IM and Presence Scenarios
- Understanding the Login Process
- Why Talk About the Login Process?
- A Login Scenario
- The Technical Details Behind the Login Process
- How Presence Information Is Shared
- What Is Presence?
- A Presence Sharing Scenario
- Technical Details Behind the Presence Sharing Scenario
- Step 1: What Happens During Looking Up a Contact
- Step 2: What Happens When Adding a Contact
- Step 3: What Happens When Subscribing for Presence and Receiving an Offline Notification
- Step 4: What Happens When the Contact Logs In and Updated Presence Is Received
- Step 5: What Happens When Controlling the Access Level of a Contact
- Instant Messaging
- Summary
- Additional Resources
- Understanding the Login Process
- 6. Conferencing Scenarios
- Understanding Conferencing User Types
- Understanding Conferencing User Roles
- Understanding Conference Security and Access Types
- Understanding Conferencing Media Types
- Multiparty Instant Messaging
- Data Collaboration
- Audio and Video Conferencing
- Audio Conferencing Provider Support
- Understanding Communicator Web Access Server R2
- Support for Distribution Groups
- Audio Conferencing
- Desktop Sharing
- Hosting for Dial-in Audio Conferencing Web Page
- Configuring Communicator Web Access Server R2
- Examining the Technical Details Behind Conferencing Scenarios
- Understanding the Conferencing Architecture
- Understanding the Conference Life Cycle
- Examining the Technical Details Behind Web Conferencing
- Meeting Policy and Policy Enforcement
- Summary
- Additional Resources
- 7. Remote Access and Federation Scenarios
- Understanding Basic Remote Access Topologies
- Single Edge Server Topology
- Scaled Single-Site Edge Server Topology
- Multisite Edge Server Topology
- Understanding Basic Remote Access Scenarios
- Understanding Office Communicator Web Access 2007 R2
- Understanding Federation
- Understanding the Requirements for and Use of Certificates in Federation
- Understanding On-Premises Conferencing Rules for Federated and Nonfederated Users
- Configuring and Administering Federation
- Examining the Technical Details Behind the Federation Scenario
- Summary
- Additional Resources
- 8. Public IM Connectivity Scenarios
- What Is Public IM Connectivity?
- Public IM Connectivity Scenarios
- Configuring Public IM Connectivity
- Enabling Federation with Public IM Service Providers
- Step 1: Provision of Federation with the Public IM Service Providers
- Step 2: Configure DNS for the Access Edge Server
- Step 3: obtain a Public Certificate
- Step 4: Configure the Access Edge Server for Federation
- Step 5: Enable Connections to Public IM Service Providers
- Step 6: Authorize Users for Public IM Connectivity
- Provisioning Federation with the Public IM Service Providers
- Enabling Connections to Public IM Service Providers
- Considerations Involving Public IM Providers
- Existing Accounts on Provider Networks
- Capacity Planning Considerations
- Security Considerations
- Considerations Involving Media Sharing
- Authorizing Users for Public IM Connectivity
- Technical Details Behind the Public IM Connectivity Scenarios
- Scenario one: Adding a Contact in office Communicator 2007
- Step 1: Specify Recipient’s Account
- Step 2: Recipient’s Presence Displayed as Unknown
- Step 3: Recipient’s Account Added as a Contact
- Step 4: Recipient’s Presence Displayed as offline
- Step 5: Recipient Receives Notification
- Step 6: Recipient Adds a User to the Buddy List
- Step 7: Recipient’s Presence Displayed as Online
- Scenario Two: Sending a Single Message
- Scenario one: Adding a Contact in office Communicator 2007
- Summary
- Additional Resources
- 9. Remote Call Control Scenarios
- 10. Dual Forking Scenarios
- 11. VoIP Scenarios
- 12. Voice Mail Scenarios
- 13. Enterprise Voice Application Scenarios
- What Is Enterprise Voice?
- Overview of Enterprise Voice Scenarios
- Examining the Technical Details Behind Enterprise Voice Scenarios
- Configuring Enterprise Voice Applications
- Configuring the Response Group Service
- Terminology
- Overview of the Management Model
- Installing the Response Group Service
- Deploying a Response Group
- Step 1: Create the Contact Objects to be Used for your Response Groups
- Step 2: Define the Set of Agents, Groups, and Queues that Handle Calls Received by the Response Groups
- Step 3: Select and Configure the Response Group Template for Definition of the Caller Experience
- Step 4: Deploy the Office Communicator Tab for Formal Agents
- Step 1: Contact Object Creation
- Step 2: Agents, Groups, and Queue Configuration
- Step 3: Template Selection and Configuration
- Step 4: Deploying the Agent Tab for Formal Agents
- Configuring Conferencing Attendant
- Configuring the Response Group Service
- Summary
- Additional Resources
- 5. Basic IM and Presence Scenarios
- III. Planning and Deployment
- 14. Planning Example
- Defining a Statement of Work
- Gathering and Defining Business Requirements
- Mapping Business Requirements to Office Communications Server 2007 R2 Features
- Determining Interoperational Requirements
- Performing a Gap Analysis
- Architectural Design of the Solution
- Output to the Deployment Team for Development of the Deployment Plan
- Summary
- Additional Resources
- 15. Deployment Example
- 14. Planning Example
- IV. Operations and Administration
- 16. Monitoring
- 17. Backup and Restore
- Planning for Backup and Restore
- Restoring Service
- Verifying Restoration Prerequisites
- Installing Restoration Tools
- Restoring Data
- Restoring Settings
- Re-creating Enterprise Pools
- Reassigning Users
- Restoring Domain Information
- Restoring Sites
- Step 1: Determine the Recovery Support to Be Provided by the Secondary Site
- Step 2: Create a Deployment Plan and Restoration Strategy for the Secondary Site
- Step 3: Set Up the Secondary Site
- Step 4: Prepare the Primary Site to Support Recovery at the Secondary Site
- Step 5: Maintain the Secondary Site
- Step 6: Validate Site Recovery Capabilities by Simulating an Outage
- Step 7: Bring the Secondary Site Online
- Step 8: Restore the Primary Site and Bring It Back Online
- Summary
- Additional Resources
- 18. Administration
- Configuring Global Settings
- Configuring Enterprise Voice Settings
- Configuring Policy-Specific Settings
- Configuring Service Connection Point Settings
- Configuring Trusted Server Settings
- Configuring User-Specific Settings
- Configuring Conference Directory Settings
- Configuring Application Contact Object Settings
- Configuring Conference Auto Attendant Settings
- Configuring Pool Settings
- Configuring Server Settings
- Configuring Settings for All Servers
- Configuring Settings for Standard Edition and Enterprise Edition Servers
- Configuring Application Server Settings
- Configuring Archiving Settings
- Configuring Monitoring Server Settings
- Configuring Conferencing Server Settings
- Configuring Communicator Web Access Server Settings
- Configuring Mediation Server Settings
- Configuring Edge Server Settings
- Configuring Federation Settings
- Migrating to Office Communications Server 2007 R2
- Summary
- Additional Resources
- Configuring Global Settings
- 19. Client and Device Administration
- Office Communicator 2007 R2
- Office Live Meeting 2007 R2
- Multiple Client Installation Script
- Group Policy for Unified Communications Clients
- Response Group Service Clients
- Communicator Phone Edition
- RoundTable Management
- Summary
- Additional Resources
- V. Technical Troubleshooting and Diagnostics
- 20. Diagnostic Tools and Resources
- Identifying Diagnostic Tools by Scenario
- Using Server Setup Logs
- Using Event Logs
- Using the Validation Wizard
- Using Client and Server Trace Logs
- Using Snooper
- Using Best Practices Analyzer
- Summary
- Additional Resources
- 21. Troubleshooting Problems
- 22. Routing and Authentication
- 20. Diagnostic Tools and Resources
- A. About the Authors
- B. System Requirements
- Index
- About the Authors
- SPECIAL OFFER: Upgrade this ebook with O’Reilly
Welcome to the Microsoft Office Communications Server 2007 R2 Resource Kit!
The Microsoft Office Communications Server 2007 R2 Resource Kit is the second edition of the most in-depth, comprehensive book ever written on Microsoft Office Communications Server: Microsoft Office Communications Server 2007 Resource Kit. This new edition builds on the deep technical information presented in the first edition, with an emphasis on planning, deploying, configuring, maintaining, and troubleshooting Microsoft Office Communications Server 2007 R2. The Microsoft author team not only updated the content with the latest insider information on Office Communications Server 2007 R2, but also reviewed a wealth of customer feedback and reviews from the first edition, which resulted in a focused effort to improve and add information on the topics customers need most. Each chapter of this new edition is substantially revised and updated. In addition, there are five new chapters. We hope you find this edition of the Resource Kit even more pertinent and usable than the first edition. Our commitment is to continue delivering the best content on future versions of Office Communications Server.
Although the target audience for this Resource Kit is experienced IT professionals who work in medium- and large-size organizations, anyone who wants to learn how to deploy, configure, support, and troubleshoot Office Communications Server 2007 R2 will find this Resource Kit invaluable. Within this Resource Kit, you will find in-depth information and task-based guidance on managing all aspects of Office Communications Server 2007 R2, including instant messaging (IM), Web conferencing with audio and video support, remote access, federation, public IM connectivity (PIC), Remote Call Control (RCC), dual forking, Enterprise Voice (using Voice over Internet Protocol, or VoIP), voice mail, and Enterprise Voice applications. You will encounter troubleshooting techniques and diagnostic tools to help you successfully deploy and monitor Office Communications Server. You will also find numerous sidebars contributed by members of the Unified Communications product team and Microsoft consultants, which provide deep insight into how Office Communications Server 2007 R2 works, plus best practices.
Finally, the companion CD includes additional tools, documentation, and a Windows PowerShell script that offers you a way to automate various aspects of managing Office Communications Server 2007 R2 from the command line.
The five parts of this book cover the following topics:
Part I: Overview and Architecture. Provides an overview of the new features in Office Communications Server 2007 R2, describes the usages for the different server roles, and considers the infrastructure and security required for an Office Communications Server 2007 R2 deployment.
Part II: Key Usage Scenarios. Describes in-depth the scenarios that the real-time features in Office Communications Server 2007 R2 offer and the technical details behind them.
Part III: Planning and Deployment. Provides guidance on how to plan an Office Communications Server 2007 R2 deployment through a specific example.
Part IV: Operations and Administration. Describes how to administer, monitor, back up, and restore Office Communications Server and manage the clients for Office Communications Server 2007 R2.
Part V: Technical Troubleshooting and Diagnostics. Provides in-depth information on diagnostics tools and how to troubleshoot Office Communications Server 2007 R2. To proficiently troubleshoot issues with Office Communications Server, it is helpful to understand the fundamentals of SIP routing and authentication.
The book also includes a reference glossary, as well as four appendices on various topics, all of which are included on the companion CD.
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