No book is produced through the sole efforts of its authors, and this book is no exception. Many people contributed to its creation, both directly and indirectly, and we wish to acknowledge their contributions.

Special thanks go to the team at John Wiley, particularly Darren Lalonde, Emma Townsend-Merino, Ethan Lipson, and Loganathan Kandan for their ongoing and encouraging editorial expertise and leadership. Their guidance, patience, humor, and support during the development and production of this most recent version of the textbook made the process much easier. We couldn’t have done it without you!

Our sincere thanks also go to the following reviewers of the 11th edition. Their feedback, insights, and suggestions were invaluable in ensuring the accuracy and readability of the book:

• Joni Adkins, Northwest Missouri State University
• Ahmad Al-Omari, Dakota State University
• Rigoberto Chinchilla, Eastern Illinois University
• Michael Donahue, Towson University
• Samuel Elko, Seton Hill University
• Robert Goble, Dallas Baptist University
• Eileen Griffin, Canisius College
• Binshan Lin, Louisiana State University in Shreveport
• Thomas MacMullen, Eastern Illinois University
• James Moore, Canisius College
• Beverly S. Motich, Messiah College
• Barin Nag, Towson University
• Luis A. Otero, Inter-American University of Puerto Rico, Metropolitan Campus
• John Pearson, Southern Illinois University
• Daniel Riding, Florida Institute of Technology
• Josie Schneider, Columbia Southern University
• Derek Sedlack, South University
• Eric Weinstein, The University of La Verne
• Patricia White, Columbia Southern University
• Gene A. Wright, University of Wisconsin–Milwaukee

Many thanks also go to our dedicated graphic designers, Kevin Hawley and Nathan Sherrill, without whose help we would not have been able to create the innovative Whiteboard Animations, and to Senior Photo Editor, Billy Ray, whose extensive and expert research into the images used in the textbook greatly enhanced the overall “look” of this 11th edition.

Extra special thanks go to our families, friends, and colleagues for the enormous encouragement, support, and understanding they provided as we dedicated time and effort to creating this new edition.

Finally, we dedicate the 11th edition of Information Technology for Management to the Memory of Dr. Linda Volonino, the driving force behind editions 7 through 10 of IT for Management. Thank you Linda, for all your hard work in providing the foundation for this latest edition of the textbook.