1Adapted from G. Hansen. 1994. Automating business process reengineenng, Upper Saddle River, NJ: PTR Prentice Hall
2Adapted from A. Pristker. 1984. Introduction to simulation and SLAM II. New York: Halsted Press.
3Adapted from R. Anupindi, S. Chopra, S.D. Deshmukh, J. A. Van Mieghem, and E. Zemel. 1999. Managing business process flows. Upper Saddle River, NJ: Prentice Hall.