Business Process Modeling, Simulation, and design
by Johan Marklund, Manuel Laguna
Business Process Modeling, Simulation and Design
- Cover
- Title Page
- Contents
- Preface
- chapter 1 Introduction to Business Process Design
- chapter 2 Process Management and Process-Oriented Improvement Programs
- chapter 3 A Simulation-Based Framework for Business Processes Design Projects
- 3.1 Step 1: Case for Action and Vision Statements
- 3.2 Step 2: Process Identification and Selection
- 3.3 Step 3: Obtaining Management Commitment
- 3.4 Step 4: Evaluation of Design Enablers
- 3.5 Step 5: Acquiring Process Understanding
- 3.6 Step 6: Creative Process Design
- 3.7 Step 7: Process Modeling and Simulation
- 3.8 Step 8: Implementation of the New Process Design
- 3.9 Summary
- 3.10 References
- 3.11 Discussion Questions and Exercises
- chapter 4 Basic Tools for Process Design
- 4.1 Process Flow Analysis
- 4.2 Workflow Design Principles and Tools
- 4.2.1 Establish a Product Orientation in the Process
- 4.2.2 Eliminate Buffers
- 4.2.3 Establish One-at-a-Time Processing
- 4.2.4 Balance the Flow to the Bottleneck
- 4.2.5 Minimize Sequential Processing and Handoffs
- 4.2.6 Establish an Efficient System for Processing Work
- 4.2.7 Minimize Multiple Paths Through Operations
- 4.3 Additional Diagramming Tools
- 4.4 From Theory to Practice: Designing an Order-Picking Process
- 4.5 Summary
- 4.6 References
- 4.7 Discussion Questions and Exercises
- chapter 5 Managing Process Flows
- chapter 6 Introduction to Queuing and Simulation
- chapter 7 Introduction to Extend
- 7.1 Extend Elements
- 7.2 Extend Tutorial: Basic Queuing Model
- 7.3 Basic Data Collection and Statistical Analysis
- 7.4 Adding Randomness to Processing Times
- 7.5 Adding a Second Underwriting Team
- 7.6 Adding a Labor Pool
- 7.7 Customizing the Animation
- 7.8 Calculating Costs and Using the Flowchart View
- 7.9 Summary
- 7.10 References
- 7.11 Discussion Questions and Exercises
- chapter 8 Modeling and Simulating Business Processes
- 8.1 General Modeling Concepts
- 8.2 Items and Values
- 8.3 Queuing
- 8.4 Routing
- 8.5 Processing Time
- 8.6 Batching
- 8.7 Resources
- 8.8 Activity-Based Costing
- 8.9 Cycle Time Analysis
- 8.10 Model Documentation and Enhancements
- 8.11 Process Design Case: Software Support
- 8.12 Process Design Case: Hospital Admissions
- 8.13 Summary
- 8.14 References
- 8.15 Discussion Questions and Exercises
- 8.16 Modeling, Simulation, and Design Projects
- chapter 9 Input and Output Data Analysis
- chapter 10 Optimizing Business Process Performance
- chapter 11 Process Benchmarking with Data Envelopment Analysis
- Appendix
- Index
- Copyright
1The principles of statistical process control and the use of control charts are covered in any basic textbook on quality control or quality management. See, for example, Foster (2001) and Evans and Lindsay, (2002). For a more advanced treatment of the technical aspects see, for example, Duncan (1986).
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