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SECTION I: THE WORKSHOPS
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SECTION I: THE WORKSHOPS
by Karen Lawson
New Employee Orientation Training
Cover
Title Page
Copyright
Contents
FOREWORD BY TONY BINGHAM
PREFACE
INTRODUCTION: HOW TO USE THIS BOOK
Why Does New Employee Orientation Matter?
Overview of Onboarding and New Employee Orientation
The Onboarding Plan
The Key Players
The New Employee Orientation Training Sessions
What Do I Need to Know About Training?
How Much Time Will Preparation Take?
What Are the Important Features of the Book?
How Are the Agendas Laid Out?
How Do I Use This Book?
Key Points
What to Do Next
Additional Resources
SECTION I: THE WORKSHOPS
1 TWO-DAY NEW EMPLOYEE ORIENTATION WORKSHOP
Two-Day Workshop Objectives
Preparing for New Employees
Before New Hires Start
Employees’ First Day
Preparing Participant Materials
Two-Day Workshop Overview
Day-One Overview
Day-Two Overview
Two-Day Workshop Agenda: Day One
What to Do Between Workshop Days
Participant Assignment
Facilitator Assignment
Two-Day Workshop Agenda: Day Two
What to Do Next
Additional Resource
2 ONE-DAY NEW EMPLOYEE ORIENTATION WORKSHOP
One-Day Workshop Objectives
Preparing for New Employees
Before New Hires Start
Employees’ First Day
Preparing Participant Materials
One-Day Workshop Overview
One-Day Workshop Agenda
What to Do Next
Additional Resource
3 HALF-DAY NEW EMPLOYEE ORIENTATION WORKSHOP
Half-Day Workshop Objectives
Preparing for New Employees
Before New Hires Start
Employees’ First Day
Preparing Participant Materials
Half-Day Workshop Overview
Half-Day Workshop Agenda
What to Do Next
Additional Resource
4 CUSTOMIZING THE NEW EMPLOYEE ORIENTATION WORKSHOPS
Customizing the Delivery Approaches to Orientation
Group Orientation
A Series of One-Hour Sessions
One-on-One Orientation
Self-Directed Orientation
Online Orientation
On-the-Job Training
Customizing the Content
Other Customization Considerations
Expanding the Definition of New Employee
Including the Employee’s Family
Being Sensitive to Language, Literacy, and Cultural Issues
Onboarding Executives and Managers
Using Themes
The Bare Minimum
What to Do Next
SECTION II: ESSENTIALS OF EFFECTIVE NEW EMPLOYEE ORIENTATION TRAINING
5 IDENTIFYING NEEDS FOR NEW EMPLOYEE ORIENTATION TRAINING
Why Needs Analysis?
Strategic Needs Analysis
Structured Interviews
Focus Groups
Surveys
Individual Learning Needs Analysis
The Bare Minimum
Key Points
What to Do Next
Additional Resources
6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
Basic Adult Learning Theory
More Theoretical Ideas Important to Learning
Multiple Intelligences
Whole Brain Learning
Theory Into Practice
Establishing a Framework
Identifying Behaviors
Practicing
Providing Feedback
Making It Relevant
The Bare Minimum
Key Points
What to Do Next
Additional Resources
7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
Why Consider Learning Technologies?
Opportunities to Use Learning Technologies
When Designing Training
Before Training
During Training
After Training
While Building a Learning Community
The Bare Minimum
Key Points
What to Do Next
Additional Resources
8 DELIVERING YOUR NEW EMPLOYEE ORIENTATION WORKSHOP: BE A GREAT FACILITATOR
The Learning Environment
Program Preparation Checklist
Participant Materials
Handouts
Presentation Slides
Workbooks and Journals
Videos
Toys, Noisemakers, and Other Props
Facilitator Equipment and Materials
A Strong Start: Introduction, Icebreakers, and Openers
Feedback
Role Plays
Participant Presentations
Ball Toss
Journaling
Responding to Questions
Training Room and Participant Management
A Word About Dealing With Difficult Participants
An Unforgettable End
The Bare Minimum
Key Points
What to Do Next
Additional Resources
9 EVALUATING WORKSHOP RESULTS
Levels of Measurement
Level 1: Measuring Participant Reactions
Level 2: Measuring the Extent to Which Participants Have Learned
Level 3: Measuring the Results of Training Back on the Job
Level 4: Measuring the Organizational Impact of Training
Return on Investment
Reporting Results
The Bare Minimum
Key Points
What to Do Next
Additional Resources
SECTION III: POST-WORKSHOP LEARNING
10 THE FOLLOW-UP COACH
Conducting Periodic Check-ins
30-Day Follow-Up Survey
60-Day Follow-Up Survey
Chat-and-Chew Sessions
Learning Opportunities
Webinars
Discussion Forums
Guided Research
Resourcing
Building Relationships
Buddy Program
Mentoring
Building a Sense of Community
Tours
Meetings With the President or Executives
Social Events
Key Points
What to Do Next
11 THE SUPERVISOR’S TOOLKIT
Setting the Tone
Preparing for the Employee’s Arrival
Considering New Employee Concerns
Employee’s First Day
Employee’s Second Day
Employee’s First Week
The Bare Minimum
What to Do Next
SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
12 LEARNING ACTIVITIES
Learning Activities Included in New Employee Orientation Training
13 ASSESSMENTS
Assessments Included in New Employee Orientation Training
14 HANDOUTS
Handouts Included in New Employee Orientation Training
15 TOOLS
Tools Included in New Employee Orientation Training
Workshop Tools
Supervisor’s Toolkit
16 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
Access to Free Supporting Materials
Customizable Materials
Working With the Files
PDF Documents
PowerPoint Slides
ABOUT THE AUTHOR
ABOUT ATD
Back Cover
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INTRODUCTION: HOW TO USE THIS BOOK
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1 TWO-DAY NEW EMPLOYEE ORIENTATION WORKSHOP
SECTION I
The Workshops
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