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Index

Page numbers followed by f refer to figures.

A
- AbbVie, 270
- Acceptance:
  - creating culture of, 231–233
  - self, 94
  - of your shadow side, 85
- Accountability:
  - as Asymmetric Holdings value, 116
  - measuring for, 238–240
- Acknowledging your imperfections, 90–91. (See also Authenticity)
- Action:
  - against discrimination, 241–242
  - intentional, 226 (See also Inclusive leadership)
  - translating purpose into, 186–194
- Active listening, 215
- Adaptability, 246
- Aetna, 96, 216
- Ahrendts, Angela, 87–88
- AIG, 245
- Algorta, Pedro, 49–50
- Alignment:
  - of moral and organizational values, 110–111
  - of organizations around purpose, 183–186
  - of personal and organization purposes, 177, 198
  - to unite people around common vision, 201f, 209–212
- Alive (movie), 49
- Alliance of Alliances, 229
- Altitude, for coaching, 215–216
- Amazon, 245
- American Red Cross, 170
- Amgen, 130–131, 212–213
- Amritanandamayi, Mata, 271
- Anthem, 277
- Apple, 62, 88, 114, 170–171, 270
- Archetypes of derailing, 64–73, 65f
  - glory seekers, 65f, 69–70
  - imposters, 64–66, 65f
  - loners, 65f, 70–71
  - rationalizers, 65f, 66–69
  - shooting stars, 65f, 71–73
- Ariel Investments, 239
- Aristotle, 263
- Aronson, Dan, 157
- Aronson, Martha Goldberg, 156–158
- Artificial intelligence, 6
- Aspire Health, 277
- Asymmetric Holdings, 115–116
- Authenticity:
  - of integrated leaders, 144–145
  - of moral leaders, 263, 265
  - openness to all life offers for, 155
  - peeling back the onion for, 91–94, 91f
  - self‐acceptance for, 94
  - self‐awareness as foundation of, 81 (See also Self‐awareness)
- Authentic leaders:
  - characteristics of, 5–8
  - impact of, 2
  - imperfection of, 3
  - support team for, 145
- Authentic leadership. (See also specific topics)
  - Generativity (Phase III), 28–29
  - leadership style as manifestation of, 217
  - Peak Leadership (Phase II), 28
  - phases of, 26–30, 27f
  - Preparing for Leadership (Phase I), 27
  - rise of, 5–6
  - as servant leadership, 167
- Avon, 182

B
- Babcock, Daron, 47–49
- Baby Boomers, 2, 4
- Bain, 140–142
- Baird, 167
- Baker, Doug, 148
- Baker, Doug, Jr., 169
- Bakken, Earl, 197
- Balance:
  - for well‐being, 18
  - work–life, 6, 73, 139–140, 140f (See also Leading an integrated life)
- Ballmer, Steve, 81–82
- Banking, ethical, 274–275
- Barcott, Rye, xiv, 194–196, 196f
- Barday, Kabir, 16–18, 72
- Barra, Mary, 201–205
- Barry, Corie, 255–256
- Barth, John, 19
- Bastian, Ed, 114
- Belonging, fostering, 235–236
- Benioff, Marc, 263, 270–273
- Bennis, Warren, xi, xii
  - active listening by, 215
  - on crucibles, 37, 40–41
  - on denial and projection, 67
  - learning from, 147
  - as moral leader, 278
  - on neoteny, 28–29
- Bergh, Chip, 264–267
- Berkshire Hathaway, 121–122, 126, 135–136
- Best Buy, 112, 178–180, 255–256
- Beta Bionics, 157
- Beyah, Raheem, 235–236
- Bezos, Jeff, 200
- Binder, Gordon, 131
- BlackRock, 96, 270
- Blankfein, Lloyd, 104, 255
- Blind spots, 90, 97
- Bloomberg, Mike, 127–129
- Bloomberg Terminal, 128
- Blooming where you're planted, 88–89
- Board Diversity Action Alliance, 228
- Body, creating well‐being in, 152–154
- Boeing, 1, 112
- Bonton community, South Dallas, Texas, 48–49
- Bonton Farms, 49
- Bosworth, Andrew, 60–61
- Boundaries:
  - around work decisions, 158 (See also Work–life balance)
  - ethical, 107, 107f, 111–112
- Bower, Marvin, 188
- Bowles, Erskine, 29–30
- BPRs (business performance reviews), 208–209
- Brennan, Jack, 26
- Brooks, David, 42, 134
- Brooks, Peter, xiv
- Brown, Eliot, 65–66
- Browne, Lord John, 233
- BRT (Business Roundtable), 267–268
- Bryant, John Hope, 92–94
- Buffett, Warren, 121–123, 125–127, 135, 248, 255
- Burberry, 88
- Burke, James, 59, 185
- Burns, Ursula, 226–229
- Burton, Claude, xiv
- Burt's Bees, 187
- Bush, George W., 250
- Business performance reviews (BPRs), 208–209
- Business Roundtable (BRT), 267–268

C
- Cambridge Analytica, 61
- Campbell, Bill, 200
- Candor, 204
- Capitalism:
  - making capitalism work for everyone, 271–273
  - stakeholder, 267–269, 269f
- Careers:
  - balancing personal life (See Leading an integrated life)
  - dual, managing, 150–152
  - shooting stars' focus on, 71–72
  - vocations vs., 193
- Career maps, 26
- Caring:
  - as Asymmetric Holdings value, 116
  - to build understanding and trust, 201f, 204–206
  - human gestures of, 43
- Carlson (company), 205–206
- Carlson, Curtis, 205
- Carlson Companies, 178
- Carlson‐Wagonlit Travel (CWT), 178
- Carter, Jimmy, 105
- Catmull, Ed, 171
- Celebrating success, 214–215
- CFK, 194
- Challenge(s). (See also Crises)
  - denial as, 90
  - of leadership, 80f
  - navigating (See Navigating today's challenges)
  - staying true to values as, 103
  - as stressors, 85
  - to summon people's best, 201f, 212–213
  - transparency about, 261
  - to values, 113
- Chan, Stephen, xiv
- Chapek, Bob, 270
- Character, 3–4
  - crucibles as test of, 41
  - formation of, 16
  - of leaders, as indicator of organization's values, 110
  - power as corrupter of, 133
  - in Preparing for Leadership phase, 27
- Charisma, confusing leadership and, 111
- Charles Schwab, 90
- Chase, Truddi, 44–45
- Chenault, Ken, 106
- Children's HeartLink, 192
- Christensen, Matt, 212
- Churchill, Winston, 245, 263
- Ciba‐Geigy, 43–44
- Cisco, 245
- Citi, 113–114
- Citigroup, 245
- Clayton, Zach, 9–12, 31–34, 147
- Climate change, 1, 246
- Clinton, Bill, 29, 93, 107, 109
- Coaches:
  - best, qualities of, 200
  - on your support team, 146–148
- COACH framework, 201, 201f, 221
  - Align in, 209–212
  - Care in, 204–206
  - Challenge in, 212–213
  - at Compass, 218
  - at General Motors, 203–204
  - Bill George on, 219–220
  - Help in, 214–215
  - at Medtronic, 219
  - Organize in, 207–209
- Coaching, 199–221, 201f
  - Align, to unite people around common vision, 201f, 209–212
  - Mary Barra, 201–205
  - Bill Campbell, 200
  - Care, to build understanding and trust, 201f, 204–206
  - Challenge, to summon people's best, 201f, 212–213
  - defined, 199–200
  - Anson Dorrance, 212
  - by engaged leaders, 200–201
  - Bill George, 219–220
  - Help, to solve problems and celebrate success, 201f, 214–215
  - and leadership style, 217
  - Levels of Involvement in, 216, 216f
  - Alan Mulally, 208–209
  - Marilyn Carlson Nelson, 205–206
  - Organize, to get people to play as a team, 201f, 207–209
  - Robert Reffkin, 217–218
  - at the right altitude, 215–216
  - and servant leadership, 205–206
  - Kevin Sharer, 212–213
  - Roy Vagelos, 214–215
  - Jack Welch, 213–214
  - Jim Whitehurst, 215–216
- Coca‐Cola, 248–249
- Cogburn, Max, 70
- Cohen, Gary, 254–255
- Cohen, Stephanie, 231
- Coleman, John, xiv
- Collaboration, 5, 206
- Collins, Art, 117, 157
- Command‐and‐control leadership, 3–4, 7
- Common vision, uniting people around, 209–212
- Community(‐ies):
  - inclusive, 236–238, 275–276
  - service to, 29–30, 160
  - on your support team, 149
- Compartmentalizing, 158–159
- Compass, 217–218
- Compassion, human gestures of, 43
- Competencies, 5
- Competency‐based models, 3–4
- Confidence, created by vulnerability, 146
- Confronting your shadow sides, 87
- Constructive failure, 54
- Cook, Ian, 248–249
- Cook, Scott, 200
- Cook, Tim, 238
  - Ahrendts recruited by, 88
  - and Apple's privacy protection, 114–115
  - and Apple's success, 171
  - user privacy advocated by, 62
  - on work, 177
- Cool, Tracy Britt, 135–136
- Corker, Bob, 276
- Cotopaxi, 98–99
- Courageous leaders, 260. (See also Moral leaders)
- Covey, Stephen M. R., 8, 205, 246
- COVID‐19 pandemic, 1, 6
  - inclusive leadership during, 228–229
  - integrated life during, 149, 151–153, 155
  - leading during, 245–246, 255–256, 258–259
  - moral leadership during, 264–265, 275–277
  - North Star during, 185, 189
- Cowles Media, 132
- Cox, Chris, 71
- Cox, Dave, 132
- Craving for success, 64
- Crises, 1
  - of early 21st century, 5
  - leadership lessons from, 4
  - leading in (See Leading in crisis)
  - never wasting, 254–255
- Crucibles, 37–58
  - addressing, 41–42
  - Pedro Algorta, 49–50
  - Daron Babcock, 47–49
  - Zach Clayton, 32–33
  - consequences of denying or repressing, 59–60
  - Abby Falik, 54–55
  - Chad Foster, 52–53
  - Ping Fu, 38–40
  - Harry, Duke of Sussex, 46–47
  - Valerie Keller, 50–52
  - Satya Nadella, 82–83
  - North Star emanating from, 181
  - in Peak Leadership phase, 28
  - posttraumatic growth from, 49–54
  - reframing, 44–49, 85
  - refusing to face, 37
  - for reorienting life to service, 40–49
  - resilience in emerging from, 37–40
  - using, to help people and transform organizations, 50–54
  - Dan Vasella, 42–44
  - Oprah Winfrey, 44–46
- The Crucible (Miller), 40
- Crystal Dynamics, 87
- Csikszentmihalyi, Mihaly, 124
- The Cult of We (Brown and Farrell), 65–66
- Cummings, 272
- CWT (Carlson‐Wagonlit Travel), 178

D
- Dante, 136
- Davis, Richard, 271, 274–275
- Delegation, learning, 170
- Delta Air Lines, 114, 210
- Denial:
  - as our biggest challenge, 90
  - of responsibility, 66–67
- Department of Human Services, Minnesota (DHS), 133–134
- Derailing:
  - archetypes of, 64–73, 65f (See also Archetypes of derailing)
  - as fear of failure and craving for success, 63–64
- Developing yourself, 79–80, 79f, 80f. (See also individual topics)
  - finding your sweet spot, 121–138
  - leading an integrated life, 139–160
  - living your values, 103–119
  - self‐awareness, 81–101
  - taking responsibility for, 9
- DHS (Minnesota Department of Human Services), 133–134
- Diana, Princess of Wales, 46–47
- Dillon, Dave, 97–98, 184–185
- Dillon, Mary, 151
- Dillon, Terry, 151
- Dimon, Jamie, 154, 255, 267–268
- Directive leadership style, 5
- Discovering yourself, 13, 138. (See also individual topics)
  - crucibles, 37–58
  - leading without True North, 59–78
  - life story, 15–36
- Discrimination, acting against, 241–242. (See also Inclusive leadership)
- Disney, 270
- Diversity:
  - inclusive leadership beyond, 225, 230–231 (See also Inclusive leadership)
  - as value of authentic leaders, 6
- The Divine Comedy (Dante), 136
- Donahoe, Eileen, 140–144
- Donahoe, John, 139–144
- Dorrance, Anson, 212
- Double Time, 195
- Drucker, Peter, xi, xii
- Dual careers, managing, 150–152
- Dunn, Brian, 112
- Dunn, Debra, 124
- Dweck, Carol, 50, 83

E
- Easterbrook, Steve, 112
- eBay, 143
- Ebbers, Bernie, 245
- Ecolab, 157, 169
- EDS France, 177
- Effectiveness:
  - inventory of your, 138
  - leadership style in maximizing, 217
  - measure of your, 161
- Eli Lilly, 272
- Ellevest, 114
- Elliott, Brian, xiv
- Emerging generations, 5–6
- Emerging leaders, 1–3. (See also Individual leaders)
  - characteristics of, 5–6
  - most frequent question of, 139
  - Zach's message to, 10–12
- Emotions:
  - burying, 46–47
  - regulating, 94
  - sharing, 150
- Emotional intelligence, 5, 278
- Empathy, 82, 84, 204–205
- Empowerment, 5, 207. (See also Coaching)
- Engaged leaders, 200–201, 212–216
- Enron, 5, 111, 245
- Environment, sustaining, 273–274
- Ernst & Young (EY), 51–52
- Ethical banking, 274–275
- Ethical boundaries, establishing, 107, 107f, 111–112
- Extrinsic motivations, 63, 123–129, 123f, 125f, 132–133
- EY (Ernst & Young), 51–52
- Eyewitness to Power (Gergen), 215

F
- Facebook, 60–62, 114–115
- “The Facebook Files,” 61–62
- Facing reality, during crises, 250–251
- Failure:
  - constructive, 54
  - fear of, 63–64
- Faith‐based advocacy, 192–194
- Falik, Abby, 54–55
- Fame:
  - fleeting nature of, 132–133
  - as goal of glory seekers, 69
- Family(‐ies):
  - with dual careers, 150–152
  - as priority, 30
  - spending time with (See Leading an integrated life)
- Farrell, Maureen, 65–66
- Fear(s):
  - acting despite, 53
  - of failure, 63–64
- Feedback:
  - asking for, 101
  - business performance reviews for, 208–209
  - for developing self‐awareness, 96–98, 97f
  - from employees, in reframing purpose, 280
  - loners' rejection of, 70–71
  - unexpected, 169
  - on your leadership, 175
- Fields, Mark, 209
- Finding your sweet spot, 121–138
  - by avoiding focus on extrinsic motivations, 132–133
  - Mike Bloomberg, 127–129
  - Warren Buffett, 121–123, 125–127
  - Tracy Britt Cool, 135–136
  - Dave Cox, 132
  - Debra Dunn, 124
  - Bill George, 136–137
  - Jodi Harpstead, 133–134
  - Alan Horn, 124
  - and intrinsic and extrinsic motivations, 123–129, 123f, 125f
  - Ann Moore, 132
  - and operating in your sweet spot, 133–134, 134f
  - recalibrating your motivations for, 129–131
  - Kevin Sharer, 129–131
  - and success vs. significance, 134
- Flexibility:
  - in dual‐career families, 151
  - in leadership style, 217
  - of work, 6
  - workplace, 155–156
- Floyd, George, murder, 1
  - community in aftermath of, 149
  - hope for shifts resulting from, 228
  - problems revealed by, 229–230
  - reactions to, 225, 266, 276
- Focus on winning, during crises, 257–259
- A Force for Change (Kotter), 199
- Ford, Beth, 231–233
- Ford, Gerald, 107, 109
- Ford Motor Company, 208–209
- Forgiveness, human gestures of, 43
- Foster, Chad, 52–53
- Fostering belonging, 235–236
- Frazier, Ken, 103–106, 270
- Freeman, Hobart, 51
- Friedman, Milton, 267
- Friends:
  - spending time with (See Leading an integrated life)
  - on your support team, 149
- Frist, Bill, 277
- Frontline teams, in crises, 253–254
- Fu, Ping, 38–40
- Fuld, Dick, 71

G
- Gandhi, Mahatma, 163, 263
- Gardner, John, 16
- GE Capital, 250
- General Electric (GE), 1, 4, 129, 191, 250, 267
- General Mills, 95–96
- General Motors (GM), 201–204
- Generativity (Phase III), 28–29
- Gen X, 1, 5–6, 186
- Gen Z, 1, 5–6, 186
- Geomagic, 38–40
- George, Bill, 9, 197
  - on acting against discrimination, 241–242
  - on aligning work and North Star, 197
  - on applying COACH framework, 219–220
  - Clayton on, 31, 33–34
  - on coping with tragedy, 55–57
  - on crisis as real test for leaders, 259–260
  - on feeling good in his skin, 99–100
  - on finding sweet spot, 136–137
  - on importance of leadership, 278–279
  - on journey from I to We, 173–174
  - on knocking down artificial walls, 158–159
  - life story of, 34–35
  - mentoring by, 147–148
  - on moral compass in leadership, 76
  - on testing his values, 117–118
  - True North groups for, 148–149
- George, Penny, 57, 76, 100, 148, 158–159, 254
- Georgia Tech, 235–236
- Gergen, David, 1, 107–109, 215
- Gibran, Kahlil, 178
- Gingrich, Newt, 29
- Global Citizen Year, 55
- Global Citizen Year Academy, 55
- Global financial meltdown (2008), 1, 4, 113–114
- Global Fund, 67
- Glory seekers, 65f, 69–70
- GM (General Motors), 201–204
- Goethe, Johann Wolfgang von, 121–122
- Going on the offense, during crises, 257–259
- Goldman Sachs, 67–68, 96, 128, 231, 254–255
- Goldsmith, Marshall, 148
- Google, 96, 114–115
- Gorsky, Alex, 185, 268
- Graham, Peter, 146
- Greenleaf, Robert, 163
- Grounding yourself:
  - self‐awareness for, 87–90
  - for well‐being, 18
- Ground rules, for leading an integrated life, 144–145
- Growth, from crucibles, 49–54
- Growth mindset, 83
- Guinness Beer, 187
- Gunderson, Glen, 271, 275–276
- Gupta, Rajat, 67–69
- Gutfreund, John, 127

H
- Hamm, Mia, 212
- Hang, MayKao, 233–234
- Happiness, purpose leading to, 30
- Harpstead, Jodi, 133–134
- Harry, Duke of Sussex, 46–47
- Haugen, Frances, 61
- Hawking, Stephen, 214
- Health:
  - managing well‐being for, 17–18
  - sacrificing, 89–90
- Health care, reimagining, 276–277
- Heart qualities, 6, 100
- Hearts Touched by Fire (Gergen), 107, 109
- Helping:
  - to solve problems and celebrate success, 201f, 214–215
  - using crucibles for, 50–54
- Herndon, Herschel, 231
- Hero's journey, leader's journey vs., 166–171, 168f
- Hewlett‐Packard, 112
- Hierarchical leadership, 4–5
- Hill‐Rom, 157
- Hit Refresh (Nadella), 82
- Hobson, Mellody, 239–240
- Holmes, Elizabeth, 74–76
- Home Care Week, 69
- Honeywell, 88, 117, 136–137, 159
- Hooper, Michele, 235
- Horn, Alan, 124
- How (Seidman), 6
- Hubris, 82–83
- Huffington, Arianna, 89–90
- Huntsman, Jon, 109
- Hurd, Mark, 112
- Hyman, Jenn, 257–259

I
- IBM, 111, 210
- Iger, Bob, 270
- I leaders, 168f
- IMAGINE, 52, 274
- Immelt, Jeff, 250, 267
- Imperfections, acknowledging your, 90–91. (See also Authenticity)
- Imposters, 64–66, 65f
- Inclusive communities, 236–238, 275–276
- Inclusive leadership, 225–243, 226f
  - acting against discrimination in, 241–242
  - Raheem Beyah, 235–236
  - beyond diversity initiatives, 225, 230–231
  - building inclusive communities in, 236–238
  - Ursula Burns, 226–229
  - creating culture of acceptance in, 231–233
  - Beth Ford, 231–233
  - fostering belonging in, 235–236
  - Bill George, 241–242
  - MayKao Hang, 233–234
  - Herschel Herndon, 231
  - Mellody Hobson, 239–240
  - measuring for accountability in, 238–240
  - providing opportunities in, 233–234
  - Murisiku Raifu, 240–241
  - Charles Scharf, 230
  - Marnita Schroedl, 236–238
  - David Solomon, 231
  - Tim Welsh, 229
- Indian School of Business, 67
- Infosys Technologies, 110
- Integrated life:
  - aspects of, 139, 140f
  - leading an (See Leading an integrated life)
  - on True North compass, 79f
  - for well‐being, 18
- Integrity (See Moral leaders)
- Intel, 112, 191
- The Intelligent Investor (Graham), 121
- Intentional action, 226. (See also Inclusive leadership)
- “Intentional pause” periods, 188
- Intentional Social Interaction, 237–238
- Intrinsic motivations, 123–129, 123f, 125f, 138, 211
- Introspection, 57, 190–192, 278
- Introspective practices, 95–96
- Irick, Jaime, 166
- Ishrak, Omar, 190–192, 196f, 197
- I to We transformation, 28, 163, 166–171, 168f. (See also Servant leadership)

J
- Jackson, Jesse, 93
- James, William, 3
- Jewell, Sally, 21–23
- J&J (Johnson & Johnson), 183–184, 270
- Jobs, Steve, 73, 170–171, 200
- Johari window, 96, 97f
- Johnson, Kevin, 257
- Johnson, Robert Wood, 184
- Johnson & Johnson (J&J), 183–184, 270
- Joly, Hubert, 148, 177–180, 180f, 269
- Jope, Alan, 185
- Journaling, 266
- J.P. Morgan, 238, 255
- Jung, Andrea, 182
- Jung, Carl, 85

K
- Kabat‐Zinn, Jon, 95–96
- Kalanick, Travis, 72–73
- Kanbrick, 136
- Kashkari, Neel, 25
- Keller, Valerie, 50–52, 274
- Kelly, Jonathan Lee, xiii, 115–116
- Khosrowshahi, Dara, 73
- King, Martin Luther, Jr., 263
- King, Reatha Clark, 25
- King, Rodney, 93, 237
- Kissinger, Henry, 74
- Knowing yourself, 2
- Komisar, Randy, 27, 87
- Kopp, Wendy, 23
- Kotter, John, 199
- Kozlowski, Dennis, 245
- Krawcheck, Sallie, 113–114
- Kroger, 184
- Kruythoff, Kees, 185–186
- Krzanich, Brian, 112
- Krzyzewski, Mike, 212

L
- Land O'Lakes, 231–232
- Lasseter, John, 171
- Lay, Ken, 111
- Leaders:
  - in 20th‐ vs. 21st‐century, 7–8, 7f
  - approaches of, 269
  - authentic, 3, 5 (See also Authentic leaders)
  - business, public trust of, 4
  - as coaches, 199–201, 201f (See also Coaching)
  - courageous, 260
  - crucibles that shape (See Crucibles)
  - emerging, 1–3, 5–6, 10–12, 139
  - engaged, 200–201, 212–216
  - I vs. We, 166–171, 168f
  - loneliness of, 73–74, 145
  - moral (See Moral leaders)
  - motivations of, 63
  - purpose‐driven, 10 (See also North Star)
  - servant, 5, 7
- Leadership, 161
  - authentic (See Authentic leadership)
  - coaching in, 199–221
  - command‐and‐control, 3–4, 7
  - confusing charisma and, 111
  - early 21st century rethinking of, 5
  - finding your North Star for, 177–198
  - heart qualities in, 6
  - inclusive (See Inclusive leadership)
  - journey to, 26–30, 27f, 145–146 (See also Life story)
  - morphed from “hands to heads to hearts,” 6
  - moving from I We in, 166–171, 168f (See also Servant leadership)
  - Seidman on, 6
  - without True North (See Leading without True North)
  - of yourself, 2
- Leadership principles, defining your, 107, 107f
- Leadership style, 5, 217
- Leader's journey, 26–30, 27f, 145–146, 166–171, 168f
- Leading an integrated life, 139–160
  - Martha Goldberg Aronson, 156–158
  - Zach Clayton, 147
  - by creating well‐being in mind, body, and spirit, 152–155
  - Mary Dillon, 151
  - Terry Dillon, 151
  - Jamie Dimon, 154
  - John Donahoe, 140–144
  - elements of, 139, 140f
  - flexible workplace for, 155–156
  - Bill George, 158–159
  - Peter Graham, 146
  - Ben Lundin, 152
  - managing dual careers, 150–152
  - Annika McCrea, 151–152
  - Phil McCrea, 151–152
  - Anne Mulcahy, 151
  - Joe Mulcahy, 151
  - Tad Piper, 149–150
  - Howard Schultz, 147
  - setting ground rules for, 144–145
  - support team for, 145–150
  - True North Groups for, 148–149
- Leading in crisis, 245–261
  - Corie Barry, 255–256
  - Lloyd Blankfein, 255
  - Gary Cohen, 254–255
  - digging deep for root cause, 251–253
  - engaging with frontline teams, 253–254
  - facing reality, starting with yourself, 250–251
  - following True North when in the spotlight, 256–257
  - Bill George, 259–260
  - getting ready for the long haul, 255–256
  - going on the offense, and focus on winning now, 257–259
  - Jenn Hyman, 257–259
  - Jeff Immelt, 250
  - Kevin Johnson, 257
  - lessons for, 249–259, 249f
  - Anne Mulcahy, 251–253
  - and never wasting a good crisis, 254–255
  - Indra Nooyi, 247–250
  - performance with purpose, 247–249
  - Peter Pisters, 253–254
  - qualities for, 246, 246f
  - Howard Schultz, 256–257
- Leading without True North, 59–78
  - archetypes of derailing in, 64–73, 65f
  - Kabir Barday, 72
  - derailing, 63–64
  - from fear of failure and craving for success, 63–64
  - Dick Fuld, 71
  - Bill George on, 76
  - Rajat Gupta, 67–69
  - Elizabeth Holmes, 74–76
  - Travis Kalanick, 72–73
  - Greg Lindberg, 69–70
  - and loneliness of leaders, 73–74
  - Adam Neumann, 65–66
  - reasons for, 62–63
  - Mark Zuckerberg, 60–62
- Learning from mistakes, 72
- Lehman Brothers, 71, 245, 254
- Levels of Involvement, in coaching, 216, 216f
- Leverhulme, Lord, 273–274
- Levi Strauss, 264–267
- Life:
  - being open to, 155
  - deeper meaning in, 56–57
- “Lifeline,” charting, 36
- Life story, 15–36
  - Daron Babcock, 47–49
  - Rye Barcott, 194–195
  - Kabir Barday, 16–18
  - Mary Barra, 201
  - Raheem Beyah, 235
  - Mike Bloomberg, 127–128
  - Erskine Bowles, 29–30
  - Ursula Bruns, 226–227
  - John Hope Bryant, 92–93
  - Warren Buffett, 121–122, 125–127
  - Zach Clayton, 31–34
  - consequences of denying or repressing, 59–60
  - Tracy Britt Cool, 135
  - Dave Dillon, 97–98
  - Mary Dillon, 151
  - John Donahoe, 140–144
  - Abby Falik, 54–55
  - Beth Ford, 231–232
  - Chad Foster, 52–53
  - Ken Frazier, 103–104
  - Ping Fu, 38–39
  - Bill George, 34–35
  - David Gergen, 107–109
  - MayKao Hang, 233–234
  - interpreting, 19
  - Omar Ishrak, 190
  - Sally Jewell, 21–23
  - Valerie Keller, 50–51
  - Jonathan Lee Kelly, 115–116
  - Greg Lindberg, 69
  - Nelson Mandela, 163–166
  - Annika McCrea, 151–152
  - Anne Mulcahy, 151
  - Satya Nadella, 82–83
  - Indra Nooyi, 247
  - North Star emanating from, 181
  - Alan Page, 24–25
  - and phases of authentic leadership, 26–30, 27f
  - Tad Piper, 149–150
  - Dave Pottruck, 90
  - Muri Raifu, 240–241
  - reframing your, 18–25
  - John Replogle, 186–187
  - Marnita Schroedl, 237
  - Howard Schultz, 19–21
  - Kevin Sharer, 129
  - Davis Smith, 98
  - Anjali Sud, 171–172
  - understanding your, 85
  - Dan Vasella, 42–44
  - Jim Wallis, 192–193
  - Tim Welsh, 188–189
  - Oprah Winfrey, 45
  - as your foundation, 13
- Lincoln, Abraham, 63, 65, 263
- Lindberg, Greg, 69–70
- Listening, active, 215
- Litton, 76, 88, 117, 144
- LiveKindly Collective, 185
- Living your values, 103–119
  - alignment of moral and organizational values, 110–111
  - Ed Bastian, 114
  - Tim Cook, 114–115
  - defining your leadership principles for, 107, 107f
  - defining your values for, 106–107, 107f
  - Brian Dunn, 112
  - Steve Easterbook, 112
  - establishing ethical boundaries for, 107, 107f, 111–112
  - Ken Frazier, 103–106
  - Bill George, 117–118
  - David Gergen, 107–109
  - Mark Hurd, 112
  - Jonathan Lee Kelly, 115–116
  - Sallie Krawcheck, 113–114
  - Brian Krzanich, 112
  - Ken Lay, 111
  - Narayana Murthy, 110
  - Sam Palmisano, 111
  - Jeff Skilling, 111
  - Harry Stonecipher, 112
  - testing values under pressure, 112–115
- Liz Claiborne, 87–88
- Lombardi, Vince, 200
- Loneliness of leaders, 73–74, 145
- Loners, 65f, 70–71
- Long Walk to Freedom (Mandela), 163
- Losing your way, 62–63. (See also Leading without True North)
- Louvet, Patrice, 7
- Love Leadership (Bryant), 92–93
- Loyola, Ignatius de, 178
- Lundin, Ben, 152
- Lutheran Social Services, 134

M
- McCrea, Annika, 151–152
- McCrea, Phil, 151–152
- McCready, Dan, 195
- McDonald's, 112, 270
- McGovern, Gail, 170
- Mackey, John, 171
- McKinsey, 67, 177, 188–189
- McLaughlin, Steve, 235, 236
- Make‐A‐Wish Foundation, 275
- Managerial skills, 5
- Mandela, Nelson, 163–166, 263
- Mao Zedong, 38–39
- Markham, Edwin, 237
- Marnita's Table, 237–238
- Martha, Geoff, 197
- Maslow, Abraham, 37, 87
- Mattis, Jim, 74
- May, Gary, 235
- MCI, 129–130
- Measure:
  - for accountability, 238–240
  - of life, service as, 29
- Meditation, 87, 95–96, 100, 143
- Medtronic:
  - Aronson at, 156–157
  - George at, 3, 117, 137, 197, 219, 278
  - Harpstead at, 134
  - Ishrak at, 190–191
  - leadership model of, 4
  - Mission and Medallion Ceremony of, 210
- Meghan, Duchess of Sussex, 47
- Mental acuity, developing, 153–154
- Mentors, 146–148, 160
- Merck:
  - Frazier at, 105–106
  - report on diversity, equity, and inclusion at, 238–239
  - Vagelos at, 182–183, 214–215
- Merck, George, 182
- Merrill Lynch, 245
- Microsoft, 81–84
- Millennials, 1, 5–6, 186
- Miller, Arthur, 40
- Mind, creating well‐being in, 152–154
- Mindfulness, for self‐awareness, 84, 94–96
- Minnesota Department of Human Services (DHS), 133–134
- Mission (See Purpose)
- Mistakes, learning from, 72
- Modelez, 248
- Money:
  - Erskine on, 30
  - as Facebook's goal, 61–62
  - as glory seekers' goal, 69
  - as rationalizers' goal, 68–69
- Moore, Ann, 132, 182
- Moral compass (See True North)
- Moral leaders, 263–280
  - approaches of, 269
  - Marc Benioff, 271–273
  - Chip Bergh, 264–267
  - Bob Chapek, 270
  - Richard Davis, 274–275
  - Jamie Dimon, 267–268
  - examples of, 263
  - Bill George on, 278–279
  - Alex Gorsky, 268
  - Glen Gunderson, 275–276
  - and new stakeholder capitalism, 267–269, 269f
  - Paul Polman, 273–274
  - public issues confronted by, 269–277
  - Brad Smith, 276–277
- Moral values, 110–111. (See also Living your values)
- Motivations:
  - extrinsic, 63, 123–129, 123f, 125f, 132–133
  - intrinsic, 123–129, 123f, 125f
  - to lead, 63
  - in organizing cohesive teams, 207
  - recalibrating your, 129–131
  - of team members, 175
- Moulton, Seth, xiii
- Mountains to Sound Greenway Trust, 23
- Mulally, Alan, 148, 208–209, 227–228
- Mulcahy, Anne, 151, 251–253
- Mulcahy, Joe, 151
- Murthy, Narayana (N. R.), 103, 110

N
- Nadella, Satya, 5, 81–84, 153
- Nadella, Zain, 82
- Narendra, Divya, 60
- Navigating today's challenges, 223–224. (See also individual topics)
  - inclusive leadership, 225–243, 226f
  - leading in crisis, 245–261
  - moral leaders, 263–280
- Nelson, Marilyn Carlson, 205–206
- Neoteny, 28–29
- Net Positive (Polman), 274
- Neumann, Adam, 65–66
- New York‐Presbyterian Hospital, 240–241
- New York Times magazine, 68
- Nhâ´t Ha.nh, Thích, 100
- Nike, 140, 143
- Nixon, Richard, 107–108
- The No Asshole Rule (Sutton), 167
- Noble purpose, 179
- No One Succeeds Alone (Reffkin), 218
- Nooyi, Indra, 247–250
- North Star, 177–198
  - aligning organizations around purpose, 183–186
  - Rye Barcott, 194–196, 196f
  - Jim Burke, 185
  - defined, 2
  - Dave Dillon, 184–185
  - Bill George, 197
  - Omar Ishrak, 190–192, 196f
  - at Johnson & Johnson, 183–184
  - Hubert Joly, 177–180, 180f
  - Andrea Jung, 182
  - Kees Kruythoff, 185–186
  - making purpose real, 186–194
  - pursuing a transformational purpose, 185–186
  - pursuing your, 181–183
  - John Replogle, 186–188, 196f
  - Roy Vagelos, 182–183
  - Jim Wallis, 192–194
  - Tim Welsh, 188–190
- Noseworthy, John, 148
- Novartis, 44

O
- Obama, Barack, 23, 275
- OneTen initiative, 106
- OneTrust, 16, 18
- Operating in your sweet spot, 133–134, 134f
- Operation HOPE, 93
- Opportunities:
  - in America, Ishrak on, 190
  - for diverse people, providing, 233–234
  - for inclusion, 243
  - that motivate you and use your abilities, 125
- Oracle, 271
- Organizations:
  - aligned around purpose, 183–186
  - CEOs as curators of culture in, 83
  - high trust, 8
  - Joly on, 180
- Organizational values, alignment of moral values and, 110–111
- Organize, to get people to play as a team, 201f, 207–209
- Ownership, as a value, 116

P
- Page, Alan, 24–25
- Page, Diane, 25
- Page, Larry, 200
- Page Education Foundation, 25
- Palmisano, Sam, 111
- Pandit, Vikram, 113–114
- Partner, on your support team, 146
- Paulson, Hank, 71
- “Pause principle,” 266
- Peak Leadership (Phase II), 28
- Peeling back the onion, 91–94, 91f
- Pelosi, Nancy, 61
- Peltz, Nelson, 248–249
- Pence, Mike, 272
- PepsiCo, 247–250, 270
- Pereverzev, Vitaliy, 122–123
- Performance with purpose, during crises, 247–249
- Personality tests, 138
- Personal leadership development plan, 175
- Phases of authentic leadership:
  - Bowles' navigation of, 29–30
  - Generativity (Phase III), 28–29
  - Peak Leadership (Phase II), 28
  - Preparing for Leadership (Phase I), 27
- Phibro, 127
- Pichai, Sundar, 225
- Piper, Tad, 149–150
- Piper Jaffray, 149
- Pisters, Peter, 253–254
- Pixar, 171
- The Poetry of Self Compassion (Whyte), 94
- Polman, Paul, 52, 185, 270, 273–274
- Posttraumatic growth, crucibles as foundation for, 38–40, 49–54
- Pottruck, Dave, 90–91
- Power:
  - as corrupter, 133
  - as goal of glory seekers, 69
  - Lincoln on, 65
  - sharing, 170–171
  - vulnerability as, 92–94
- Prayer, 96, 99
- Preparing for Leadership (Phase I), 27
- President's Council on American Manufacturing, 106, 270
- Pressure, testing values under, 112–115
- Profit, purpose that transcends, 210–212
- Providing opportunities, 233–234
- Public issues, taking on, 269–277
- Purpose:
  - aligning organizations around, 183–186
  - defining your, 181
  - employee feedback in reframing, 280
  - for happiness in life, 30
  - noble, 179
  - North Star as, 177 (See also North Star)
  - performance with, during crises, 247–249
  - personal illness leading to, 42–44
  - reflecting on, 55
  - Smith on, 99
  - that transcends profit, 210–212
  - transformational, 185–186
  - translated into action, 186–194
- Putin, Vladimir, 270

R
- Raifu, Murisiku (“Muri”), 240–241
- Rajaratnam, Raj, 67–68
- Ralph Lauren, 7
- Rationalizers, 65f, 66–69
- Read, Piers Paul, 49
- Reagan, Ronald, 107, 109
- Reality in crises, facing, 250–251
- Recalibrating your motivations, 129–131
- Recreational Equipment Inc. (REI), 23
- Red Hat, 210–212
- Reffkin, Robert, 217–218
- Reflection:
  - and intensity, 90
  - for mindfulness, 95
  - on purpose, 55
  - Smith on, 99
  - taking time for, 153–154
  - on time allocations in your life, 160
- Reframing:
  - of crucibles, 44–49, 85
  - of organizational purpose, 280
  - of your life story, 18–25
- Regeneron, 183
- REI (Recreational Equipment Inc.), 23
- Reimagining health care, 276–277
- Rent the Runway (RTR), 257–259
- Reorienting life to service, crucibles for, 40–49
- Replogle, John, 96, 186–188, 196f
- Resilience, 37–40, 93
- Respect, as a value, 116
- Responsibility:
  - and loneliness of leaders, 73
  - in Peak Leadership phase, 28
  - rationalizers' denial of, 66–67
  - for your life, 46
  - for your own development, 9
- Reuss, Mark, 203
- Rick, Nate, xiv
- The Road to Character (Brooks), 134
- Rohr, Richard, 181
- Rothschild, Steve, 183
- RTR (Rent the Runway), 257–259
- Ryan, Bob, 230

S
- St. Thomas, 234
- Salesforce, 271–272
- Salomon Brothers, 127
- Sandberg, Sheryl, 26
- Sandoz, 43–44
- Scharf, Charles, 230
- Schmidt, Eric, 200
- Schroedl, Marnita, 236–238
- Schultz, Howard, 15, 19–21, 147, 256–257
- Schwab, Chuck, 129
- Schwab, Klaus, 276
- Scully, John, 170
- The Second Mountain (Brooks), 42
- Seidman, Dov, 5, 263–264
- Self (See Yourself)
- Self‐acceptance, 53
  - in developing self‐compassion, 94
  - journey to, 85–86, 86f
- Self‐actualization, 37, 86–87, 86f
- Self‐awareness, 5, 81–101
  - from acknowledging your imperfections, 90–91
  - Angela Ahrendts, 87–88
  - John Hope Bryant, 92–94
  - confronting your shadow sides for, 85–87
  - Dave Dillon, 97–98
  - Bill George, 99–100
  - to ground yourself, 87–90
  - Arianna Huffington, 89–90
  - imposters' lack of, 65
  - journey to, 84–91, 86f
  - Jon Kabat‐Zinn, 95–96
  - Randy Komisar, 87
  - by moral leaders, 278
  - Satya Nadella, 81–84
  - peeling back the onion for, 91–94, 91f
  - Dave Pottruck, 90–91
  - John Replogle, 96
  - seeking honest feedback for, 96–98, 97f
  - and self‐compassion, 94–98, 97f
  - Davis Smith, 98–99
  - on True North compass, 79f
  - and vulnerability as power, 92–94
- Self‐compassion:
  - developing, 94–98, 97f
  - journey to, 85–86, 86f
- Self‐forgiveness, 18
- September 11, 2001 attack, 1, 245
- “The Servant as Leader” (Greenleaf), 163
- Servant leaders, 5, 7
- Servant leadership, 163–175
  - Doug Baker Jr., 169
  - and coaching, 205–206
  - Bill George, 173–174
  - Steve Jobs, 170–171
  - learning how to delegate, 170
  - Nelson Mandela, 163–166
  - Gail McGovern, 170
  - moving from hero's journey to leader's journey, 166–171, 168f
  - moving from I to We in, 166–171, 168f
  - sharing power, 170–171
  - Anjali Sud, 171–173
- Service:
  - as measure of life, 29
  - using crucibles for reorienting life to, 40–49
  - to your community, 149
- ServiceNow, 143
- Seventh Generation, 187
- Severin, Eduardo, 60
- Shadow side, 59–60
  - accepting your, 85
  - acknowledging your, 94
  - confronting your, 85–87
- Sharer, Kevin, 129–131, 212–213
- Shooting stars, 65f, 71–73
- Shultz, George, 74
- Significance, success vs., 134
- Skilling, Jeff, 5, 111, 245
- Smith, Brad, 271, 276–277
- Smith, Davis, 98–99
- Smith, Dean, 199
- The Social Network (movie), 60
- Sojourners, 192–193
- Solomon, David, 231
- Solving problems, helping others in, 214–215
- Son, Masayoshi, 65–66
- “Spear‐in‐the‐chest” moment, 186–188
- Spencer, Ed, 117
- Spirit, creating well‐being in, 152–155
- Spouse, on your support team, 146
- Stakeholder capitalism, 267–269, 269f
- Starbucks, 19–21, 147, 239, 256–257, 270
- Stonecipher, Harry, 112
- Strengths:
  - discovering your, 138
  - in organizing cohesive teams, 207
  - of team members, 175
- Success:
  - being enamored with rewards of, 132–133
  - craving for, 64
  - external, 123
  - measuring and grading your, 160
  - seeking mastery instead of, 126
  - shooting stars' focus on, 72–73
  - significance vs., 134
  - unlocking personal potential for, 127
- Sud, Anjali, 171–173
- Sullivan, Julie, 234
- Sullivan, Maura, xiii
- Summoning people's best, 212–213
- Support team, 145–150, 160
  - friends and community, 149
  - mentors and coaches, 146–148
  - navigating challenges with, 149–150
  - spouse or partner, 146
  - True North groups, 148–149
- Sura, Aarti, 169–170
- Sustainability, environmental, 273–274
- Sutton, Bob, 167
- Sweeney, Mike, 44
- Sweet spot(s):
  - defined, 124
  - finding your (See Finding your sweet spot)
  - operating in your, 133–134, 134f
  - and team organization, 207
  - on True North compass, 79f

T
- Tabitha, 194–195
- Tait, Richard, 82
- Talamus Health, 241
- Tan, Chade‐Meng, 96
- Team(s):
  - authentic connection with, 199
  - frontline, engaging with during crises, 253–254
  - getting people to play as a, 207–209
  - motivations of members on, 175
  - support team, 145–150, 160
  - unlocking full potential of (See Coaching)
- Teresa, Mother, 263
- Testing values under pressure, 112–115
- Theranos, 74–75
- 30–30–30–10 model, 219
- Three Ships, 31–33, 169
- Thrive (Huffington), 89
- Thrivent Financial, 231
- Tierney, Tom, 142
- Time, 132
- Transformational purpose, pursuing a, 185–186
- Transformative experiences, crucibles as, 41, 50
- Transforming organizations:
  - using crises for, 261
  - using crucibles for, 50–54
- Transparency:
  - of 20th vs. 21st century leaders, 8
  - about challenges, 261
  - of authentic leaders, 5–6
  - during COVID‐19 pandemic, 258
- Trials, 50. (See also Crucibles)
- Trillion Dollar Coach (Schmidt), 200
- True North, 2–3
  - compass for, 79f, 80
  - defined, 2
  - developing clear sense of, 107, 107f
  - discovering your, 9
  - for effective leadership, 161
  - leading without (See Leading without True North)
  - and North Star, 198
  - reorienting yourself to, 3
  - when you're in the spotlight, 256–257
- True North Groups, 148–149
- True North Groups (George and Baker), 148
- Trump, Donald, 106
- Trust:
  - and 20th vs. 21st century leadership, 8
  - in business leaders, 4
  - caring, to build, 204–206
  - created by vulnerability, 146
  - earned, during COVID‐19 pandemic, 258
- Truth‐telling, 7–8
- Tyco, 245

U
- Uber, 72–73
- Ukraine invasion, 1, 246, 270
- Ulta Beauty, 151
- Understanding, caring in order to build, 204–206
- Unilever, 185, 187, 273–274
- Uniting people, around common vision, 209–212
- The University of Texas MD Anderson Cancer Center, 253–254
- U.S. Bank, 188–190, 229, 274–275

V
- Vagelos, Roy, 105, 182–183, 214–215
- Values:
  - defining your, 106–107, 107f
  - in evaluating your life, 49
  - living your (See Living your values)
  - of Medtronic, 3
  - moral and organizational, alignment of, 110–111
  - prioritizing and evaluating, 119
  - testing, under pressure, 112–115
  - on True North compass, 79f
  - upholding (See Moral leaders)
- Valukas, Anton, 202
- Vasella, Dan, 42–44, 64
- Vimeo, 172–173
- Vision, common, 209–212
- Vivendi, 177
- VUCA (volatility, uncertainty, complexity, and ambiguity), 246, 246f
- VUCA 2.0: Vision, Understanding, Courage, and Adaptability, 246–247, 246f
- Vulnerability:
  - as power, 92–94
  - promoting, 101
  - trust and confidence created by, 146

W
- Wagoner, Rick, 201
- Wallis, Jim, 192–194, 278
- Wall Street Journal, 61, 66
- Wall Street Journal test, 112, 119
- Watson, Thomas, 111
- Weaknesses:
  - acknowledging your, 90–91
  - Buffett's avoidance of, 126
  - in organizing cohesive teams, 207
  - of team members, 175
- Weinberger, Mark, 51–52
- Welch, Jack, 4
  - Clayton's planning meetings with, 32
  - on Ishrak, 191
  - leadership qualities of, 214
  - and Sharer, 130
  - Sharer's work with, 213
- We leaders, 168f
- Well‐being:
  - capacity for, 89
  - creating, 152–155
  - defined, 152
  - developing mental acuity, 153–154
  - managing, 17–18
  - nurturing your spirit, 154–155
  - sacrificing your, 89–90
  - taking care of your body, 154
- Wells Fargo, 230
- Welsh, Tim, 188–190, 229
- “We Need a New Capitalism” (Benioff), 273
- WeWork, 65–66
- What you are, who you are vs., 226f
- Whitehurst, Jim, 215–216
- Who you are, what you are vs., 226f
- Whyte, David, 94
- Wilder Foundation, 234
- Williams, Ron, 216
- Winfrey, Oprah, 44–46
- Winklevoss, Cameron, 60
- Winklevoss, Tyler, 60
- Winning, as focus during crises, 257–259
- With Honor, 195
- Wooden, John, 200
- Work ethic, 115–116
- Work–life balance, 6, 73, 139–140, 140f. (See also Leading an integrated life)
- WorldCom, 1, 245
- Worldview, 153

X
- Xerox, 151, 226–228, 251–253

Y
- YMCA of the North, 275–276
- Yourself:
  - developing (See Developing yourself)
  - discovering (See Discovering yourself)
  - finding time for, 160
  - leadership of, 2
  - as others see you, 96–98, 97f, 168–169

Z
- Zuckerberg, Mark, 60–62

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