Index
14 day plan
beliefs about goals
establishing goals
evaluation, 2nd
identifying success
negative thoughts
praise or criticism received
visualisation of end result
worst-case scenarios, dealing with
acting
active choice
adult relationships
affirmations
agreement, lack of, use of fogging technique
Alexander Technique
alter ego states
Andreas, Brian
anxiety
approval, need for
Aristotle, 2nd
assertiveness, lack of
costs of
and self-esteem
assertiveness, overly-assertive behaviour see separate entry
assumptions
audience, interaction with
authority, standing up to
babies, crying
babyhood experience
Bannatyne, Duncan
barriers to being assertive
behaviour
validation for
behaviour patterns, letting go of
behavioural habits
effect of babyhood experiences
effect of early working environment
effect of pre-school experience
effect of primary school experience
effect of secondary school experience
effect of teenager experience
effect of toddling experience
benefits of being assertive
Berne’s Transactional Analysis Model, 2nd, 3rd
body language
stillness and expressiveness
bounce effect
Branson, Richard
breathing
key steps
techniques to calm down
yoga
Brontë, Charlotte, Jane Eyre
Buddha
bullying at school
business meetings
being heard
shared issue as focal point
using skills in day-to-day life
visibility
calming down, breathing techniques
child, only
childhood (your), looking back at
descriptive words and phrases
children, importance of teaching assertiveness
choice
active
communication
passive
Christmas
Churchill, Winston, 2nd
closed questions
communication
effective – ensuring
Eric Berne’s Transactional Analysis Model
compromise
when not an option
conflict management, 2nd
conscious competence
conscious competence model
conscious incompetence
Covey, Stephen, Talking Stick
criticism, 2nd
handling
handling, 14 day plan
crying, babies
da Vinci, Leonardo
day-dreaming
day-to-day life, use of business skills
degrees of assertiveness
disempowerment
doing too much for people
dreams
Elizabeth I (Queen)
emotion
ethics see values
eye contact
cultural differences
facial expressions
family
fear
about getting straight to the point
overcoming
festive occasions, rules of the home
fogging technique
Ford, Henry
forward, walking
frowning
Gardener, Howard, theory of multiple intelligences
Garland, Judy
Glasgow, Arnold
goals
14 day plan, 2nd
building strategy
defining
re-evaluation
situation-specific
Goethe, Johann W. von
good assertiveness, examples
Graves, Clare
Graves Value Model, 2nd
Guevara, Che
help, when you cannot
history of assertiveness, examples of public figures
holistic approach
home, rules in see rules of the home
Hull, Raymond
humming
imagery, use of when speaking
intentions
interaction with audience
intimidation
Jolie, Angelina
Jonson, Ben
King, Martin Luther
language
effects of
limitations
power of
life experiences, conditioning by xii–xiii
listening skills, 2nd
Long, Shelley
Madonna
mealtimes, toddlers
meditation
meetings see business meetings
monitoring and adjustment
morals see values
motivators
identifying personal
inspirational
multiple intelligences, theory of
negativity, handling, 2nd
negotiation
conversation level
in day-to-day life
listening skills
overtalking
personal values and needs
time pressures
visualising good
Neiel, Thomas
nervousness, 2nd, 3rd
Nightingale, Florence
open questions
overly-assertive behaviour, 2nd, 3rd
assumptions
on a date
in restaurant
when presenting
in workplace
parents/guardians, rules of the home
passive choice
pauses, use of
perception of assertiveness models, 2nd
personal relationships, 2nd
over-assertiveness on a date
pitching and presenting idea
interaction with audience
structure
see also presentation
point, getting straight to
benefits
fears
reality
posture
Alexander Technique
practice
praise, 2nd
presentation
over-assertiveness
skills in day-to-day life
solutions for various issues
see also pitching and presenting idea
primary school experience
questions
closed
hypothetical
open
reflective
specific
using
reflective questions
repetition, using
resistance, handling
restaurant, over-assertiveness in
Roddick, Anita
role models, childhood
rules during various life stages
babyhood
early working environment
pre-school
primary school
secondary school
teenager years
toddlers
rules of the home
festive occasions
older relatives
only child
parents/guardians
siblings
visitors
school experiment
primary
secondary
secondary school experience
self-awareness, 2nd
self-censoring
self-esteem, and lack of assertiveness
self-knowledge
childhood memories
childhood role models
values
viewing ourselves as assertive
self-limiting beliefs
challenging
semi-supine position experience
Seuss, Dr
Shakespeare, William
shared issue, 2nd
shouting, being shouted at
sibling dynamic
silence
singing
smiling
social conditioning
social media
‘sorry’, avoiding use of word
speaking
breathing
clarity
concluding points
emotional contexts
exercises
hedging our bets with words
humming
language, effects of
language limitations
overtalking, 2nd
Pandora’s voice box
pauses, use of
posture
silence
speed of speech
tongue-twisters
use of imagery
voice
whispering
yawning
speech see speaking
sport
stage fright
success, imagining
t’ai chi
talking see speaking
Talking Stick
teenage years experience
Thatcher, Margaret
thinking assertively
Thoreau, Henry D.
thought patterns, challenging
thought statements
time out, taking
time pressures, negotiation
toddling experience
tongue-twisters
Transactional Analysis Model (Eric Berne)
Trout, Robert
unconscious competence
unconscious incompetence
US Gordon Training International-derived Model
validation for behaviour
values
Graves Value Model
and negotiation
visibility, raising
visualisation of end result, 14 day plan
voice
Pandora’s voice box
raised
walking forward
Wallace, William
whispering
Wilson, Earl
working environment, early
workload, overloading, effects of
workplace, over-assertiveness in
worst-case scenarios, dealing with, 14 day plan
wrong-footing, recovering from
yawning
yes, saying
without saying yes
yoga
backward bending
breathing and meditation
standing poses
