About the Authors

Carole Jelen, founder of Jelen Publishing and vice president of Waterside Productions, has been representing authors as a top-producing agent for over two decades. She specializes in areas of tech, business, and self-help. Jelen has worked as editor at major publishing houses and holds a master’s degree in English/Linguistics from the University of California, Los Angeles. She holds a California teaching credential, instructs author platform seminars, and works as a publishing consultant, aiding authors and companies in the publishing process.

Michael McCallister has been helping ordinary people understand and master computer software and the World Wide Web for the past two decades. He is the author of openSUSE Linux Unleashed and coauthor (with Bud Smith) of WordPress in Depth. McCallister was named one of the Mindtouch Most Influential in Technical Communication and Content Strategy for two years running. He is a past president of his local Society for Technical Communication chapter and works as the Senior Document Architect at PKWARE. He’s active on many social networks, usually as WorkingWriter.