Chapter 4, Managing Without Authority, contains a section on influence adapted from Chapter 2 of Becoming More Influential at Work, by McIntosh and Luecke. Used by permission of the publisher, American Management Association, New York, New York. All rights reserved. www.amacombooks.org

Chapter 4, Managing Without Authority, contains a section on persuasion adapted from Chapter 9 of Interpersonal Communication Skills in the Workplace, Second Edition, by McIntosh and Luecke. Used by permission of the publisher, American Management Association, New York, New York. All rights reserved. www.amacombooks.org

Chapter 8, Performance Appraisal, contains a section on feedback adapted from Interpersonal Communication Skills in the Workplace, by McIntosh and Luecke. Used by permission of the publisher, American Management Association, New York, New York. All rights reserved. www.amacombooks.org

Chapter 9, Making Sound Decisions, contains a section on brainstorming adapted from Interpersonal Communication Skills in the Workplace, by McIntosh and Luecke. Used by permission of the publisher, American Management Association, New York, New York. All rights reserved. www.amacombooks.org

Neither the writers nor the American Management Association guarantees the results of the information, guidelines, and techniques presented in this work.

Copyright © 2011 American Management Association. All rights reserved.

This material may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

ISBN-10: 0-7612-1481-X

ISBN-13: 978-0-7612-1481-6

Printed in the United States of America.

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